In-Demand Call centre work from home Jobs in Melbourne Vic

Customer Contact Officer
Serco Plc —Melbourne VIC
- $30.27 an hour
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
5d
Inbound Customer Service Consultant
Australia Post —Tullamarine VIC
- $61,628 - $68,003 a year
- Full-time
- On-the-job training
9d
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Customer Service Representative SA
Silverchain —Richmond VIC
- Part-time
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Health insurance
- Annual leave
Customer Service Specialist
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $38 an hour
- Hybrid work
- Sales
- Microsoft Office
- AI
- Employee assistance program
Quick Apply
Customer Care Consultant
Red Energy —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Contact Centre Specialist
Great Southern Bank —South Yarra VIC
- Part-time
- Sales
- Customer service
- Work from home
4d
Client Service Consultant
Slater and Gordon —Ringwood VIC
- Part-time
- Hybrid work
- Customer service
- Parental leave
Customer Service Officer
Independence Australia —Melbourne VIC
- Urgently hiring
- Customer service
- Data entry
- Nursing
- Employee assistance program
9d
Service Consultant
Aware Super —Melbourne VIC
- No weekends
- Customer service
- Analysis skills
- Financial services
- Work from home
- Gym membership
11d
Customer Resolution Specialist
Superloop —Melbourne VIC
- On call
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Work from home
- Free food
11d
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Employee assistance program
- Employee discount
5d
Guest Services - Switchboard Operator | Full Time
AccorHotel —Chadstone VIC
- Weekend availability
- Communication skills
- Employee assistance program
Quick Apply
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- 8 hour shift
- Microsoft Office
- Communication skills
Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Contact Centre Specialist
Optus —Melbourne VIC
- Computer Science
- DevOps
- SQL
- Parental leave
- Employee discount
MCC Consultant
RACV —Noble Park VIC
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Computer skills
14d
GP Sales Representative - Outer West, VIC
BI Australia —Melbourne VIC
- Full-time
- Presentation skills
- Organisational skills
- Communication skills

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Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time
$30.27 an hour
5 days ago

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$30.27 per hour with permanent full-time employment (38 hours per week).
Monday to Friday roster with shifts between 8:00 AM and 8:00 PM—no weekend work.
100% remote role, giving you the flexibility to work from home while saving time and commuting costs.
23 business days of paid, full-time training, delivered remotely so you can learn from the comfort of your home.
Access to Serco's rewards and discounts program, offering savings across a wide range of retailers and services.
24/7 Employee Assistance Program (EAP), providing confidential support for you and your immediate family.
Opportunities to learn, grow, and build a meaningful career with a global organization committed to making a positive impact.

Make an impact at Serco
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

Serco is a place for you
You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To work with Serco, you’ll also be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
As this is a work from home role you will be required to provide your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

call centre work from home jobs in melbourne vic

Customer Contact Officer

Inbound Customer Service Consultant

Customer Service Officer

Customer Service Representative SA

Customer Service Specialist

Customer Experience Specialist (Voice Team)

Customer Care Consultant

Contact Centre Specialist

Client Service Consultant

Customer Service Officer

Service Consultant

Customer Resolution Specialist

Service Support Officer - Inbound

Guest Services - Switchboard Operator | Full Time

Insurance & Claims Consultant

Response Officer - Non Shiftwork

Claims Administrator

Contact Centre Specialist

MCC Consultant

GP Sales Representative - Outer West, VIC

I want to receive the latest job alert for call centre work from home in melbourne vic

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