In-Demand Banking call centre Jobs in Melbourne Vic

Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Customer Engagement Consultant
Bankwest —Melbourne VIC
- Weekend availability
- Hybrid work
- Customer service
- Computer skills
20h
Business Administration Support Officer
Banyule City Council —Ivanhoe VIC
- $49,994.57 - $57,898.35 a year
- Call employer
3d
Dental Receptionist
HealthWest Medical & Specialist Centre —Truganina VIC
- Part-time
- Customer service
- Clinic
- Organisational skills
Home Owner Enquiries Consultant
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Customer service
- Financial services
3d
Building Maintenance Technician R0193092 Haiku - The Claremont South Yarra, Victoria Full time
Greystar —South Yarra VIC
- Full-time
- Maintenance
- Plumbing
Technology Asset Management Lead
Health Employees Superannuation Trust Australia —Melbourne VIC
- Management
- No degree
- Parental leave
- Employee assistance program
7d
Learning Experience Designer
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Customer service
- Free parking
- Employee assistance program
Reactive Maintenance Coordinator - 6 Month FTC
ISS —Melbourne VIC
- Contract
- Management
- Maintenance
- Administrative experience
- Employee discount
Procurement & Commercial Value Lead
Beyond Bank Australia —Melbourne VIC
- Full-time
- Hybrid work
- Negotiation
- Employee discount
Quick Apply
13d
2027 Neurology/ Stroke Registrar - Unaccredited
Monash Health —Clayton VIC
- Part-time
- Doctoral degree
- Research
- Experience working with children

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Customer Service Consultant
Aussie Broadband —Dandenong VIC
We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering. Let’s talk about you.
8d
Contact Centre Consultant - Melbourne Weployee
Weploy —Melbourne VIC
Help customers daily – Answer calls, emails & chats (50-60 per day). ✔️ Customer centric mindset, you care about providing an A-class customer experience.
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Customer Service Consultant

Bank of Queensland -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service
Communication skills

Full Job Description

About the Role

Our BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team, on a 12 month max term basis.

As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.

The role is phone based and all our calls relate to enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus on career development. Our contact centre is open 8am – 8pm Mondays to Fridays and 9am – 5pm on Saturdays, so you’ll need to be available during those times (we’re closed on Sundays and National Public Holidays).

At BOQ Group we are dedicated to providing you with all the training and support you need to become proficient in role. You’ll start off in the classroom, where you’ll learn everything you need to know to get you started, then you’ll join the team where you’ll be on the phones taking calls in a supportive environment with ongoing training, until you able to take calls across all our products at BOQ, providing the best possible customer service at the same time.

About You

Has banking always interested you? Maybe you’ve spent the majority of your career in retail, contact centre or customer service and are looking to transfer the skills you’ve gained into a different industry where you can build a career? You’ve got the customer service skills we’ll provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:

Resilience (every call is different; every customer is different – treat every call like it’s the first call of the day)
Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)
Exceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)

If you’re someone who’s excited at the prospect of all this opportunity holds and are eager to embark on a career in banking and looking to work for a company that values diversity and really cares for its staff, make sure you apply today.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

banking call centre jobs in melbourne vic

Customer Service Consultant

Service Desk Analyst_Full Time_Burnley VIC

Associate – Ops

Customer Engagement Consultant

Business Administration Support Officer

Dental Receptionist

Home Owner Enquiries Consultant

Building Maintenance Technician R0193092 Haiku - The Claremont South Yarra, Victoria Full time

Technology Asset Management Lead

Learning Experience Designer

Reactive Maintenance Coordinator - 6 Month FTC

Procurement & Commercial Value Lead

2027 Neurology/ Stroke Registrar - Unaccredited

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