In-Demand Workplace services officer Jobs in Melbourne, Vic

Civil Claims Records Officer, Workplace Services
Department of Health —Melbourne City Centre VIC
- Full-time
- Recruiting
8d
Workplace Services Officer
DWF —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Authorised Officer
Yarra Trams —Ascot Vale VIC
- Communication skills
- Parental leave
- Employee assistance program
Customer Service Officer
Safe Transport Victoria —Melbourne VIC
- $79,000 - $85,000 a year
- Customer service
- Databases
- Organisational skills
Health Information Services Officer
Ringwood Private Hospital —Melbourne VIC
- Part-time
- Customer service
- Data entry
- Communication skills
12d
Facilities Services Officer
Glen Eira City Council —Caulfield VIC
- $36.74 - $39.21 an hour
- Part-time
5d
Program Officer Dredging and Waterway Services
Parks Victoria —Melbourne VIC
- $98,128 - $105,390 a year
- Full-time
- Administrative experience
7d
Registry Officer, Business Services
Department of Health —Melbourne City Centre VIC
- Part-time
- Remote
- Recruiting
- Work from home
5d
SCC Operations Support Officer
Corrections Victoria —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Weekend availability
- Management
9d
Desktop Support Officer (Education)
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
GP Liaison Officer
The Royal Victorian Eye & Ear Hospital —East Melbourne VIC
- Part-time
- Annual leave
Work Safety Officer
ISS —Melbourne VIC
- Communication skills
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Program Officer, Integration
North Western Melbourne Primary Health Network (NWMPHN) —Docklands VIC
- $73,605.21 - $88,997.93 a year
- Part-time
- Writing skills
- Communication skills
- Hospital experience
- Parental leave
1d
Evidence Management and Logistics Officer
Department of Justice and Community Safety —Melbourne VIC
- $81,496 - $98,955 a year
- Weekend availability
- Analysis skills
- Communication skills
- Employee assistance program
1d
Youth Crime Coordinator - Youth Crime Prevention and Early Intervention Program (YCPEIP)
Victoria Police —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
13d
Supervisor, Court Assessment & Prosecutions Service (BaRC)
Corrections Victoria —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Working with children
- Case management
- Organisational skills
- Employee assistance program
16h
Team Leader Drug and Alcohol Testing Unit
Victoria Police —Melbourne VIC
- $100,894 - $114,476 a year
- Weekend availability
1d
Administrative Officer
The Royal Melbourne Hospital —Parkville VIC
5d
Intern - Data Support Officer
Department of Transport and Planning —Melbourne VIC
- $60,295 - $79,753 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d

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Civil Claims Records Officer, Workplace Services

Department of Health -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Records management
Recruiting

Full Job Description

About the role:

The Civil Claims Records Officer supports the delivery of timely, accurate and compliant record discovery and retrieval services, with a primary focus on responding to requests from the Department of Families, Fairness and Housing (DFFH) Legal Services team relating to civil claims for compensation. Reporting to the Civil Claims Service Lead, the role undertakes detailed searching and retrieval of records across physical and digital systems, ensuring records are identified, handled and provided in accordance with Public Record Office Victoria (PROV) standards, the Public Records Act 1973 and departmental procedures. The role operates within a sensitive environment, ensuring records are managed accurately and respectfully to support legal and statutory obligations.

The role provides operational support through the processing of record requests, including conducting searches, retrieving and preparing records for release, and maintaining accurate tracking and documentation. It applies Standard Operating Procedures (SOPs) consistently, escalates risks, issues or complex matters as required, and works closely with the Civil Claims Service Lead and relevant stakeholders to ensure timely and compliant outcomes. The Civil Claims Records Officer also contributes to continuous improvement by identifying practical process enhancements to support service efficiency and quality.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

Applies sound judgement within established organisational frameworks and procedures, escalating matters where precedent or authority is unclear, with decisions primarily impacting the immediate team and service customers.
Interprets and applies business plans, policies and Standard Operating Procedures (SOPs) within the records queue, providing practical guidance to staff on day-to-day implementation issues.
Maintains effective working relationships with internal stakeholders, providing clear and timely information to support the efficient progression of record requests.
Supports the practical application of policies, procedures and concepts in day-to-day operations, providing guidance to staff and escalating complex issues as required.
Contributes to policy and procedural development within the records service by providing operational input, analysis and feedback on practical implementation issues.

Qualifications / Specialist Expertise

Relevant qualification or demonstrated experience in records or information management, business administration, customer service operations, or a related discipline is desirable.
Working knowledge of recordkeeping legislation and standards, including the Public Records Act 1973 and Public Record Office Victoria (PROV) standards, or the ability to rapidly acquire this knowledge.
Demonstrated experience in operational records or information management environments, including processing, coordinating or supporting record discovery, retrieval or lifecycle activities across physical and digital systems.

What we offer:

The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Apply Now

Refine Your Search

workplace services officer jobs in melbourne, vic

Civil Claims Records Officer, Workplace Services

Workplace Services Officer

Authorised Officer

Customer Service Officer

Health Information Services Officer

Facilities Services Officer

Program Officer Dredging and Waterway Services

Registry Officer, Business Services

SCC Operations Support Officer

Desktop Support Officer (Education)

GP Liaison Officer

Work Safety Officer

Freight Air Cargo Examination Officer

Program Officer, Integration

Evidence Management and Logistics Officer

Youth Crime Coordinator - Youth Crime Prevention and Early Intervention Program (YCPEIP)

Supervisor, Court Assessment & Prosecutions Service (BaRC)

Team Leader Drug and Alcohol Testing Unit

Administrative Officer

Intern - Data Support Officer

I want to receive the latest job alert for workplace services officer in melbourne, vic

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