In-Demand Technical support supervisor Jobs in Melbourne, Vic

Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
6d
Quality Assurance Assistant
Cencora —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
eExam IT Support Officer
Monash University —Clayton VIC
- Monday to Friday
- Doctoral degree
- Customer service
- University
3d
(Fixed-Term) Manufacturing Associate
Moderna, Inc. —Melbourne VIC
- Overtime
- Bachelor's degree
- No degree
- In-person
- Annual leave
1d
Full Time 2IC - Melbourne Central
Universal Store —Melbourne VIC
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee discount
Fleet Support Officer
Northline —Melbourne VIC
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance program
Graduate Engineer - Dams & Hydropower
SMEC —Melbourne VIC
- Urgently hiring
- Education
- Leadership
- Communication skills
- Parental leave
3d
Beach Energy Summer Vacation Program - Engineering
Beach Energy —Melbourne VIC
- Seasonal
- Engineering
- Microsoft Office
- Analysis skills
3d
Senior Technical Writer
Saab —Melbourne VIC
- Microsoft Word
- Editing
- Annual leave
Quality Business Partner
Mayflower —Pascoe Vale VIC
- Full-time
- Nursing
- Customer service
- Microsoft Office
- COVID-19 protective measures
- Parental leave
Visual Inspection and Packing Technician
CSL Behring —Broadmeadows VIC
- Full-time
- Microsoft Office
- Manufacturing
- Communication skills
6d
Centre Supervisor
Glen Eira City Council —Caulfield VIC
- $33.79 an hour
- Part-time
- Customer service
- First Aid Certification
- Paid training
- Annual leave
14d
Full Time 2IC - The Glen
Universal Store —Glen Waverley VIC
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee discount
Depot Supervisor
Gemco Rail Pty Ltd —West Melbourne VIC
- Overtime
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Parental leave
11d
Senior IT Cluster Specialist
Marriott International, Inc —Docklands VIC
- Full-time
- POS
- Resort
3d
Project Manager
Contract Resources —Melbourne VIC
- Full-time
- Microsoft Office
- Computer skills
- Leadership
Quick Apply
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Power Supply Supervisor
Ford Motor Company —Melbourne VIC
- Hybrid work
- Leadership
- Parental leave
5d
Maintenance Supervisor
Amazon Commercial Services Pty Ltd —Ravenhall VIC
- Full-time
- Management
- Engineering
- Maintenance

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technical support supervisor jobs near melbourne, vic

Supervisor, Technical Customer Support, Residential Energy

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call center experience
Electrical engineering
Microsoft Office
Organisational skills
SharePoint
Leadership
Communication skills

Full Job Description

What to Expect

Join Tesla Energy and Power the Future! At Tesla, we're revolutionising sustainable energy solutions for homeowners worldwide. As a Supervisor, Technical Customer Support (Residential Energy), you'll play a pivotal role in ensuring our customers receive world-class support, aligning with our mission to accelerate the world's transition to sustainable energy. If you're a technical leader passionate about coaching teams and driving excellence, we want to hear from you!

The customer support team acts as a key support point for Tesla Energy homeowners, dedicated to delivering exceptional end-customer experiences through our Customer First philosophy.

As a hands-on leader in this dynamic, high-complexity team, you'll drive performance and business transformations while guiding a team of highly efficient agents toward shared goals. You'll ensure adherence to correct procedures, provide routine coaching and direction to the team for continuous improvement, and step in to offer advice, de-escalate customer concerns, or resolve issues as needed. Leading by example, you'll set expectations aligned with Tesla’s Measures of Excellence, serve as an extension of the Manager, and embody the Tesla brand voice—strong, professional, and customer-focused. In this role, you'll think critically and strategically to identify impactful solutions for current and emerging challenges, executing them efficiently to deliver timely results.

What You'll Do

Effectively supervise, lead, coach, and develop a highly engaged team of technical customer support specialists to achieve quality, service, productivity, and KPI goals.
Conduct regular one-on-one developmental meetings, performance reviews, and case/call audits to evaluate day-to-day performance, ensure process adherence, compliance, and a perfect customer experience.
Own and resolve end-user escalations in a timely manner, stepping in to de-escalate issues, provide advice, or collaborate with team members on technical and personnel challenges.
Maintain open communication with key stakeholders and higher-level support teams to establish targets for quality, speed, cost, and interdepartmental processes, while sharing knowledge and supporting peers across departments.
Collaborate with business partners to develop the team in alignment with company targets and Tesla excellence standards.
Continuously assess, refine, and update team training plans, SharePoint resources, and processes to maximize efficiency, boost motivation, and drive proactive improvements through critical thinking and innovation.
Exceed expectations on all monthly and quarterly KPIs/follow-ups, communicating relevant policy and procedure changes that impact the team.

What You'll Bring

We're seeking technical-savvy people leaders with a solid grasp of electrical and engineering principles, along with proven experience in team development and leadership. You must thrive in a fast-paced, evolving support environment, bringing innovative ideas and creative approaches to foster team growth and success.

Proven leadership and communication skills in a customer support environment, including exceptional written and oral abilities, critical thinking, reporting, presentation, and delegation capabilities.
Demonstrated success in coaching, training, and developing high-performing teams, with the ability to cultivate success, lead by emanating positivity and accountability, and establish/maintain an encouraging, cooperative working environment.
Strong technical foundation, including a deep understanding of electrical, electrical, and engineering concepts, plus familiarity with Energy products and Terminology.
Experience in managing a high-volume call center environment, with the ability to work with steady composure under pressure in a deadline-driven setting.
Highly developed skills in Excel, PowerPoint, data analytics, and collaboration tools such as SharePoint and Microsoft Office applications
Excellent organisational skills, attention to detail, and sound judgment aligned with Tesla standards, with the ability to effectively handle multiple priorities, organize workloads, meet deadlines, and maintain a flexible schedule for team assistance.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support supervisor jobs in melbourne, vic

Supervisor, Technical Customer Support, Residential Energy

Quality Assurance Assistant

Service Desk Analyst

eExam IT Support Officer

(Fixed-Term) Manufacturing Associate

Full Time 2IC - Melbourne Central

Fleet Support Officer

Graduate Engineer - Dams & Hydropower

Beach Energy Summer Vacation Program - Engineering

Senior Technical Writer

Quality Business Partner

Visual Inspection and Packing Technician

Centre Supervisor

Full Time 2IC - The Glen

Depot Supervisor

Senior IT Cluster Specialist

Project Manager

Help Desk Technician

Power Supply Supervisor

Maintenance Supervisor

I want to receive the latest job alert for technical support supervisor in melbourne, vic

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