In-Demand Team leader patient services Jobs in Melbourne, Vic

Team Leader, Patient Liaison
The Royal Children's Hospital —Parkville VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
3d
Team Leader, Patient Liaison
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
3d
Patient Access Team Leader - ISC
OHV —Carlton VIC
- $83,944.93 a year
- Full-time
- Management
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
Disclosure Services Officer
Stopline Pty Ltd —Thomastown VIC
- From $39.22 an hour
- Full-time
- Management
- Customer service
- Analysis skills
Quick Apply
3d
Senior Reception Secretary / Team Leader - Mental Health Clinic
Melbourne Mental Health —Hawthorn VIC
- $60,000 - $70,000 a year
- Full-time
- Microsoft Office
- EMR systems
- IT
- Free parking
Quick Apply
Contact Services Officer
Royal Melbourne Hospital —Melbourne VIC
- $73,445 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance program
3d
Patient Experience Manager
The Royal Melbourne Hospital —Melbourne VIC
- Full-time
- Management
- Patient care
- Leadership
- Annual leave
Treatment Room Team Leader| Ringwood VIC| Permanent Full Time
For Health Group —Ringwood VIC
- Full-time
- Communication skills
- On-the-job training
11d
Leisure And Lifestyle Team Leader
Eastern Health —Wantirna VIC
- Part-time
- Microsoft Excel
- Management
- No degree
- Health insurance
- Employee assistance program
4d
Mental Health Nurse Team Leader
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $120,000 a year
- Full-time
- EMR systems
- Free parking
- Annual leave
5d
Shift Leader
I-MED Radiology Network —Mount Waverley VIC
- Part-time
- Administrative experience
- Communication skills
Mental Health Nurse Team Leader
The GEO Group Australia —Ravenhall VIC
- $120,000 a year
- Full-time
- EMR systems
- Free parking
- Annual leave
5d
Customer Care Representative
Air Liquide —Sunshine North VIC
- Full-time
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Operations Director - Ambulatory Services
Peter MacCallum Cancer Centre —Melbourne VIC
- $170,000 - $197,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
11d
Mental Health Team Leader
Telecare Australia —Blackburn VIC
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
Quick Apply
Patient Navigator
Peter MacCallum Cancer Centre —Parkville VIC
- $66,768.00 - $73,811.92 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
5d
Team Leader - Information Release
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
6d
Customer Service Clerk
The Royal Melbourne Hospital —Parkville VIC
- Customer service
- Administrative experience
- Data entry
Part Time/Full Time Practice Manager
Rooms with Style —Camberwell VIC
- $42 - $46 an hour
- Part-time
- Management
- Customer service
- Organisational skills
Quick Apply
6d
Clinical Assistant - Casual
Royal Melbourne Hospital —Melbourne VIC
- Weekend availability
- Patient care
- Computer skills
- Medical terminology
- Health insurance
- Annual leave
6d

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Team Leader, Patient Liaison

The Royal Children's Hospital -
Parkville VIC

Apply Now

Job Details

Full-time
$113,793.68 - $114,382.84 a year
3 days ago

Benefits

Employee assistance program
Gym membership
Transportation links
Salary packaging
Insurance services

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Working with Children Check
Leadership
Communication skills

Full Job Description

Date: 1 Jul 2026

Location: 50 Flemington Rd, AU

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Company: theroyalch

The Hospital:
The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:
This is an ongoing, full-time position at 80 per fortnight within the Finance Department. The Team Leader, Patient Liaison is dedicated to optimising revenue capture and collection through day to day operational leadership and direct supervision of the Patient Liaison team and the Cashier. The role is crucial to strategically drive private and compensable patient revenue, ensuring appropriate processes are in place to eliminate revenue leakage. The role supports key processes to ensure timely and accurate identification of appropriate funding classifications, including Private, TAC and Medicare Ineligible patients. The Team Leader – Patient Liaison is also responsible for the end to end billing processes for Medicare Ineligible patients, ensuring billing key performance indicators are met and collections are completed in line with set standards. As a customer focused leader, the Team Leader, Patient Liaison will empower their team to provide exceptional service to patients, families, carers, and staff, educating them on the benefits of private and compensable admissions. This position requires strong leadership, a deep understanding of health funding mechanisms, and a drive to continuously improve — embracing technology and challenging the status quo to find smarter ways of working.

Classification for this position will be governed by Award 10 - Managers and Administrative Workers and will range from AO61 (Grade 6, Level 1) to AO65 (Grade 6, Level 5) depending on experience, from $113,793.68 to $114,382.84 per annum, plus Superannuation, leave loading and salary packaging).

What you’ll achieve:
Drive technology and process improvement relating to identification and conversion of private patients
Implement and drive process and technology improvements relating to identification and billing of Medicare ineligible patients, leading to more timely payments to RCH
Drive the education of key internal stakeholders regarding business requirements
Lead the continued uplift in service delivery and communication by the patient liaison team

Your skills and experience:
Minimum of 10 years of experience in a complex customer service role
Proven experience leading a function to deliver organisational objectives and/ or post-secondary qualifications in a related field
Demonstrated knowledge and experience in dealing with private health funds, Medicare and Medicare ineligible patients, with an ability to navigate the complex rules to implement robust processes
A detailed understanding of health funding models and the funding implications of private v public patients
High degree of computer literacy, including a solid understanding of Microsoft Office products, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems

What we offer:
Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!
Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary
Workplace culture of continuous improvement, growth, support and training
Hybrid work model, if applicable to role
Convenient location & close to public transport
Staff immunisation drives
Special events
Discounted Private Health Insurance
Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets
Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
Unlimited access to select fitness facilities in your local area via Fitness Passport
Retail discounts & more!

Other requirements:
Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Joseph Borg, Finance Manager Operations via ph: 03 9345 5792 OR email: [email protected]

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.

Are you ready to join our team?

Applications close: 12 July 2026.

Apply Now

Refine Your Search

team leader patient services jobs in melbourne, vic

Team Leader, Patient Liaison

Team Leader, Patient Liaison

Patient Access Team Leader - ISC

Disclosure Services Officer

Senior Reception Secretary / Team Leader - Mental Health Clinic

Contact Services Officer

Patient Experience Manager

Treatment Room Team Leader| Ringwood VIC| Permanent Full Time

Leisure And Lifestyle Team Leader

Mental Health Nurse Team Leader

Shift Leader

Mental Health Nurse Team Leader

Customer Care Representative

Operations Director - Ambulatory Services

Mental Health Team Leader

Patient Navigator

Team Leader - Information Release

Customer Service Clerk

Part Time/Full Time Practice Manager

Clinical Assistant - Casual

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