In-Demand Supervisor front office Jobs in Melbourne, Vic

Assistant Front Office Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
6d
Front Office Assistant Manager
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Customer service
- Supervising experience
- Resort
- Relocation assistance
Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Supervising experience
- Guest services
- Leadership
- Parental leave
Supervisor-Front Office
Marriott International, Inc —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Education
- No degree
Duty Manager
Sungrass Property Group —Footscray VIC
- $80,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Front desk
Quick Apply
2d
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
14d
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
Front Office Manager
AccorHotel —Melbourne VIC
- Weekend availability
- Hospitality
- Hotel experience
- Time management
Quick Apply
Front Office Supervisor
SONG Group —Melbourne VIC
- Temporary
- Microsoft Office
- Supervising experience
- Accounting
Quick Apply
Front Office Supervisor - Casual
Lancemore Crossley St Melbourne —Melbourne VIC
- Management
- Leadership
10d
Concierge Supervisor
AccorHotel —Melbourne VIC
- Weekend availability
- Management
- Guest services
- Leadership
Quick Apply
Service Experience Supervisor
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Supervising experience
- Hotel experience
- Annual leave
- Employee assistance program
Guest Experience Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
6d
Greyhound Australia - Operations Supervisor – Southern Region
Greyhound —Brunswick VIC
- Microsoft Office
- Computer skills
- Leadership
14d
Operations Supervisor
Ashton Manufacturing —Campbellfield VIC
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Quick Apply
Assistant Manager
Accor Apartments & Realty —Glen Waverley VIC
- $79,521.25 a year
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
Assistant Housekeeping Manager
Overall Care Solutions Pty Ltd —Melbourne VIC
- $28 - $60 an hour
- Part-time
- Management
- Microsoft Office
- Supervising experience
Quick Apply
7h
Housekeeping Supervisor (Part Time & Full Time)
Facilinet Building Maintenance (FBM) —Melbourne VIC
- $27.17 - $40.76 an hour
- Part-time
- English
- Supervising experience
- Cleaning
Quick Apply
9d
Night Supervisor
Hyatt Place Melbourne, Essendon Fields —Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Analysis skills
- Employee assistance program
9d
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
13d

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Assistant Front Office Manager

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Hospitality
Management
No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26108267
Job CategoryRooms & Guest Services Operations
Location205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

supervisor front office jobs in melbourne, vic

Assistant Front Office Manager

Front Office Assistant Manager

Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto

Supervisor-Front Office

Duty Manager

Hotel Service Manager

Hotel Services Manager

Front Office Manager

Front Office Supervisor

Front Office Supervisor - Casual

Concierge Supervisor

Service Experience Supervisor

Guest Experience Manager

Greyhound Australia - Operations Supervisor – Southern Region

Operations Supervisor

Assistant Manager

Assistant Housekeeping Manager

Housekeeping Supervisor (Part Time & Full Time)

Night Supervisor

Hotel Service Manager

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