In-Demand Senior technical lead Jobs in Melbourne, Vic

Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Quick Apply
Senior Project Engineers and Project Managers
Abergeldie Complex Infrastructure —Melbourne VIC
Engagement Lead
Future Secure AI —Melbourne VIC
- AI
- Leadership
Quick Apply
2d
ANZ IT Service Senior Manager
Boston Consulting Group —Melbourne VIC
- Full-time
- No degree
- AI
- Leadership
5d
Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom AG —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
18h
Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
8d
Head of Continuous Improvement and Efficiencies
Air Liquide —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Finance
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Project Manager
Department of Education —Melbourne City Centre VIC
- Full-time
6d
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
3d
Senior Tool SME
Tata Consultancy Services —Melbourne VIC
- Azure
- AWS
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Senior Consultant, Change and Improvement
Deakin University —Melbourne VIC
- $138,102 - $146,374 a year
- Full-time
- Hybrid work
- Parental leave
- Employee discount
7d
Head of Operations, AFC
Hawk-Eye Innovations (HEI) —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Remote
- Budgeting
Operation Manager - Infrastructure
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- Communication skills
- Health insurance
- Parental leave
Technology Lead - Platforms and Solutions
Housing Choices Australia —Melbourne VIC
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Azure
- No degree
- Annual leave
- Parental leave
Quick Apply
Manager, Offshore Wind Supply Chain
Department of Energy, Environment and Climate Action —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Administrative experience
- Manufacturing
6d
Technical Programme Lead - Kraken Distribution
Kraken —Melbourne VIC
- Hybrid work
- CRM software
- Agile
- AI
Quick Apply
2d
Organisational Design Specialist / Lead (Senior Consultant / Manager)
EY —Melbourne VIC
- Data analysis skills
- Analysis skills
- Recruiting
- Parental leave
Senior Network Engineer
Granite Group —Melbourne VIC
- $900 - $1,000 a day
- Contract
- Azure
- Management
- AWS
Quick Apply

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Technical Support Team Lead (24/7 Operations)

Kapsch TrafficCom Australia PTY Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Employee assistance program
Opportunities for promotion

Qualifications

Management
Technical support
ITIL

Full Job Description

We are seeking an experienced Service Delivery Team Lead to lead and manage the VIC Services & Maintenance (S&M) portfolio.

Reporting into the regional leadership team, this role will provide end-to-end accountability for operational performance, customer satisfaction, and continuous improvement, while working closely with Engineering, Projects, Commercial, and Field Services teams.

Your responsibilities:

Service Delivery & Contract Governance

Provide overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, safety, and regulatory obligations.
Lead contract performance management, including budget control, forecasting, risk management, and commercial governance.
Act as the senior escalation point for operational, technical, and customer issues.
Ensure adherence to ITIL-aligned incident, problem, change, and service continuity processes.

Operational Performance & Reliability

Drive service reliability and availability through structured maintenance strategies and data-driven decision making.
Monitor and analyse key performance indicators (e.g. availability, MTTR, MTBF, fault trends) and implement improvement plans.
Oversee asset lifecycle management in collaboration with Engineering and Field Services.

Customer & Stakeholder Management

Build and maintain strong, trust-based relationships with key government and industry clients.
Lead service review meetings, performance reporting, and governance forums.
Represent Kapsch as the primary operational interface for VIC S&M customers.

Financial & Commercial Management

Own the operational budget for the VIC S&M portfolio, including cost control, revenue assurance, and margin performance.
Support tendering activities, contract renewals, and variations in collaboration with Sales and Commercial teams.
Ensure accurate internal reporting and contribution to regional business planning.

People Leadership

Lead and develop operational and support teams, fostering a culture of safety, accountability, and continuous improvement.
Ensure workforce capability, succession planning, and skills development aligned with current and future contract needs.

Process Improvement & Compliance

Drive alignment with global Kapsch processes, tools, and governance frameworks.
Ensure compliance with safety, quality, and information security standards (including ISO-aligned practices).
Support transition of new projects into steady-state operations, ensuring operational readiness and supportability.

Your porfile:

Proven experience in a Service Delivery TL, Technical Support Team Lead (24/7 Operations), or similar role within complex, multi-contract environments (ideally transport, infrastructure, or technology services).
Strong background in IT / OT service operations and Level 2/3 support environments.
Demonstrated capability in managing large portfolios with full accountability for performance, cost, and customer outcomes.
Sound knowledge of ITIL service management practices and contract governance.
Experience working with safety-critical systems and regulated environments.
Commercial acumen with the ability to manage budgets, forecasts, and contract performance.
Excellent stakeholder engagement skills, with the ability to operate confidently at executive and client level.
Leadership style that promotes collaboration, accountability, and continuous improvement.

What We Offer:

Hybrid and supportive team environment.
Ongoing professional development through internal and external learning platforms.
Employee Assistance Program for you and your immediate family.
Opportunities for career progression within an international organisation.
Paid Birthday Leave and Christmas Special Leave.
Company-sponsored social and end-of-year events.

How to apply:

We welcome all applicants with the required qualifications including Australia’s first peoples and those on bridging visa and permanent resident visa. Candidates progressing to the pre-employment stage must present evidence of right to work in Australia and consent to obtaining additional checks that may include identity, verification, reference checks, criminal background checks, visa/immigration checks, and verification of academic qualifications.

If this sounds like an opportunity that suits you, please click the link below to apply. We look forward to receiving your interest!

Please no agency applications.

Quick Apply

Refine Your Search

senior technical lead jobs in melbourne, vic

Technical Support Team Lead (24/7 Operations)

Senior Project Engineers and Project Managers

Engagement Lead

ANZ IT Service Senior Manager

Technical Support Team Lead (24/7 Operations)

Infrastructure Manager

Service Desk Team Leader

Head of Continuous Improvement and Efficiencies

Project Manager

Senior IT Administrator

Senior Tool SME

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Senior Consultant, Change and Improvement

Head of Operations, AFC

Operation Manager - Infrastructure

Technology Lead - Platforms and Solutions

Manager, Offshore Wind Supply Chain

Technical Programme Lead - Kraken Distribution

Organisational Design Specialist / Lead (Senior Consultant / Manager)

Senior Network Engineer

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