In-Demand Senior team leader Jobs in Melbourne, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Strategy & Operations Senior Manager, Australia
Whatnot —Melbourne VIC
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Australian Open 2027 Event Leadership Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Supervising experience
- Leadership
Area Manager, Authorised Officers
Yarra Trams —Melbourne VIC
- Customer service
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
4d
Assistant Manager
REXEL —Moorabbin VIC
- Full-time
- Leadership
- Communication skills
- Parental leave
Quick Apply
Operations Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Weekend availability
- Hybrid work
- Management
- Administrative experience
- Analysis skills
8d
Senior Associate / Manager – Strategy & Performance Improvement
Scyne Advisory —Melbourne VIC
- Full-time
- Remote
- Business development
- Business
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Executive Assistant & Office Manager
Serco Plc —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader - Warehouse Operations
Linfox —Derrimut VIC
- Full-time
- Warehouse
- Communication skills
- Health insurance
- Parental leave
Senior Performance Manager
Bupa —Melbourne VIC
- Full-time
- Management
- Finance
- Master's degree
8d
Team Leader - Intake & Assessment
safe steps —Melbourne VIC
- $63 - $65 an hour
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Senior Manager / Assoc Director, Quality Assurance
Gilead Sciences —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Product Manager
Electronic Arts —Melbourne VIC
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Health insurance
- Annual leave
Senior Manager - Customer Operations & Experience - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Parental leave
11d
Senior Regional Facilities Manager & Vendor Contract Management
CSL Behring —Broadmeadows VIC
- Full-time
- Management
- English
- Master's degree
8d
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Senior Manager, Strategic Partnerships
Movember —Melbourne VIC
- $102,000 - $110,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- Salesforce
- Annual leave
- Parental leave
Head of Rental Operations & Training
RELIANCE REAL ESTATE —Point Cook VIC
- $99,292.39 - $110,000.00 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Referral program
Quick Apply
Venue Manager - Hobsons Bay Hotel
Only Hospitality Group —Williamstown VIC
- Weekend availability
- Hospitality
- Budgeting
- In-person
Quick Apply
Office Operations & Experience Manager
Technium —Melbourne VIC
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Budgeting
- Employee assistance program
- Free food
12d

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

senior team leader jobs in melbourne, vic

Passenger Services Manager

Strategy & Operations Senior Manager, Australia

Australian Open 2027 Event Leadership Roles

Area Manager, Authorised Officers

Assistant Manager

Operations Manager

Senior Associate / Manager – Strategy & Performance Improvement

Executive Assistant & Office Manager

Team Leader - Warehouse Operations

Senior Performance Manager

Team Leader - Intake & Assessment

Senior Manager / Assoc Director, Quality Assurance

Senior Product Manager

Senior Manager - Customer Operations & Experience - Hybrid

Senior Regional Facilities Manager & Vendor Contract Management

Management Consulting - Expression of Interest

Senior Manager, Strategic Partnerships

Head of Rental Operations & Training

Venue Manager - Hobsons Bay Hotel

Office Operations & Experience Manager

I want to receive the latest job alert for senior team leader in melbourne, vic

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