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At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Manager, Technology Strategy & Transformation
The opportunity
As our Manager, Transformation Delivery and Operating Model, you will work with clients to shape, plan and deliver complex business and technology-enabled transformation. You will help clients translate strategic objectives into practical operating models, process, service and change outcomes, bringing structure, pace and clarity across multi-disciplinary teams.
You will contribute across a range of transformation contexts, including operational improvement, service model design, capability uplift, process optimization, technology-enabled change, program delivery and implementation planning. You will work closely with client stakeholders and EY teams to define the problem, align the outcomes, manage delivery and support sustainable adoption.
This role can be performed in Melbourne. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.
Your key responsibilities
- Shape transformation outcomes: Work with clients to define the case for change, desired outcomes and practical delivery pathways across business, operations and technology-enabled transformation.
- Operating model and service design: Support the design and implementation of operating models, service management frameworks, capability models, roles and accountabilities, and ways of working.
- Process optimisation and improvement: Lead process diagnostics, current-state assessments, future-state design and improvement roadmaps that identify practical opportunities to improve effectiveness, efficiency and client outcomes.
- Program and workstream delivery: Plan, mobilise and manage workstreams, including delivery roadmaps, milestones, dependencies, risks, issues and governance rhythms.
- Change and adoption: Develop change, communications, engagement and capability uplift activities that support stakeholder alignment and adoption of new processes, services and ways of working.
- Stakeholder engagement: Facilitate workshops and working sessions with cross-functional business and technology teams, building trusted relationships and helping senior stakeholders make informed decisions.
- Technology-enabled transformation: Work with technology SMEs to understand digital, data, service management, AI and platform implications, ensuring technology decisions are connected to business outcomes and delivery realities.
- Team leadership and quality: Manage teams to produce high-quality outputs, coach junior team members and contribute to an inclusive, collaborative and outcomes-focused team culture.
Skills And attributes for success
- Experience delivering business transformation, operational improvement, operating model, process, service model, change or implementation programs in complex environments.
- Ability to structure ambiguous problems, assess current-state challenges, define future-state outcomes and develop practical implementation plans.
- Strong stakeholder engagement skills, including the ability to facilitate workshops, influence business and technology teams, and present clearly to senior stakeholders.
- Experience managing workstreams or small teams, including planning, dependency management, risk and issue management, and quality review of deliverables.
- Understanding of how technology, digital, data, AI or service management platforms can enable business and operational transformation.
- Ability to work across sectors and bring transferable methods to regulated, infrastructure, government, energy, consumer, financial services or other complex client environments.
- Strong communication, collaboration and leadership skills, with the ability to build trust quickly and support high-performing teams.
Ideally, you will also have
- Experience in power and utilities, infrastructure, government, transport, consumer, financial services or other asset-intensive or regulated environments.
- Experience with transformation delivery methods such as Agile, product or service design, maturity assessment, process mapping, capability definition, implementation planning or change impact assessment.
- Exposure to service management tools, performance dashboards, governance forums, operating rhythm design or benefits tracking.
- An interest in emerging technologies, including AI and digital capabilities, and how they can support better business outcomes.
Do not worry if you do not tick every box. We are interested in your aptitude, attitude and willingness to learn.
What we offer you
At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
- Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
- A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits
- Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous
Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence? Apply today.
EY | Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
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