In-Demand Senior guest relations Jobs in Melbourne, Vic

Site Manager
Magic Memories —Melbourne VIC
- $81,461.95 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance program
Quick Apply
2d
Sales Administration Coordinator
Travel + Leisure Co. —Melbourne VIC
- Part-time
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Senior Sous Chef
Marriott International, Inc —Melbourne VIC
- Full-time
- Culinary experience
- Senior Secondary Certificate of Education
- Education
Employment Legal Counsel, APAC
Lululemon —Melbourne VIC
- Full-time
- English
- Bachelor's degree
- Communication skills
- Annual leave
- Employee discount

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senior guest relations jobs near melbourne, vic

Site Manager

Magic Memories -
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$81,461.95 a year
2 days ago

Benefits

Employee assistance program

Qualifications

Hospitality
Management
Customer service
Retail management
Leadership

Full Job Description

fast-growingwork-lifeAt Magic Memories, ‘We Make People Smile’, it’s our purpose, and it could be yours!

We’re a tourism photography company, creating smiles and capturing memories all around Australia. We capture and sell photos at popular attractions all around the world, from theme parks and rides to zoos and aquariums; if it's a fantastic attraction we're there!

ABOUT THE ROLE

We are recruiting for a Site Manager to lead our Melbourne retail photography operations to excellence. As a Site Manager you will provide critical leadership to ensure a consistently excellent experience for our customers day in, day out. You will oversee and coordinate all aspects of operations, ensuring the day-to-day operational efficiency of your site(s) and that the expected site performance and excellence standards are met. You'll be a leader, not just a manager; we're looking for someone who will enjoy motivating and driving our fun and friendly team to succeed.

High Level Accountabilities:

Sales and Performance Management: Lead the team to exceed sales targets, achieve records, and deliver KPIs consistent with P&L targets through daily evaluation, corrective actions, and team engagement.
Financial Oversight: Oversee site profitability, including monitoring P&L reports, managing wages and labour budgets, and aligning team KPIs with financial targets.
Stock and Operational Excellence: Determine product mix, ensure accurate stock counts/ordering, maintain service standards, and uphold operational excellence aligned with Magic Memories’ benchmarks.
Staff Management: Recruit, train, and retain high-quality team members while fostering a positive, high-energy culture through coaching, mentoring, and effective performance management.
Health and Safety Compliance: Induct and train all employees, report and record incidents, and ensure adherence to occupational health and safety regulations
Customer Service and Partner Relations: Ensure delivery of benchmarked customer experiences, address online queries promptly, and maintain strong relationships with partner attraction staff and stakeholders.
Communication and Reporting: Ensure transparent communication with the Regional Manager, deliver timely and accurate reporting, and provide feedback to stakeholders as required.
Marketing and Promotion: Formulate and implement marketing policies, promote goods and services, and advise customers on product use to enhance site performance.

WHAT WE'RE LOOKING FOR:

Proven experience in retail; formal qualification or 3+ years experience in a similar role
Previous experience in a management/supervisory role in a guest focused environment
Experience working in a fast-paced, target oriented sales environment with a track record of achieving KPIs and store budgets
Effective communication style, able to engage at all levels from frontline operations to the senior leadership
Time management, prioritisation of tasks and sound decision-making skills
Experience in the travel, retail, tourism and/or Hospitality industry(s) is preferred
Tourism never sleeps, so we’ll need you to be able to work weekends and school holidays

THE BENEFITS:

Competitive base salary ($81,461.95) + super
Monthly bonus & commission schemes
Saturday - Wednesday roster (38 hours per week) to support work life balance
Company-sponsored Employee Assistance Program with free access to psychological, financial, legal + more advice
Complimentary entry into some of Melbourne's greatest tourist attractions which also extend to family and friends
Magic Memories is a dynamic, fun and fast growing company with opportunities for top people to grow and succeed - both locally and globally!

Job Types: Full-time, Permanent

Pay: $81,461.95 per year

Application Question(s):

Do you have experience working towards targets and KPIs?
What's your expected annual base salary?

Experience:

People Management: 3 years (Preferred)
Retail management: 3 years (Preferred)
customer service: 3 years (Preferred)

Work Authorisation:

Australia (Preferred)

Location:

Melbourne VIC (Preferred)

Work Location: In person

Quick Apply

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senior guest relations jobs in melbourne, vic

Site Manager

Sales Administration Coordinator

Senior Sous Chef

Employment Legal Counsel, APAC

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