In-Demand Senior customer service advisor Jobs in Melbourne, Vic

Consultant, Advisors & Consulting Services, Business Experimentation
Mastercard —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Expressions of Interest - Melbourne Management Roles
Sephora —Melbourne VIC
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Advisor - Resourcing & Coordination
ANZ Banking Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
4d
Human Resources Business Partner
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Human resources
- Recruiting
7d
Head of Customer Success, APAC
PebblePad —Melbourne VIC
- Up to $140,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Presentation skills
Quick Apply
14d
People Experience Manager - Learning & Capability
David Jones —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Psychology
- AI
Senior Advisor, Engagement Infrastructure Project Delivery
Greater Western Water —Footscray VIC
- $132,767 a year
- Part-time
- Remote
- Communication skills
- Health insurance
- Parental leave
12d
Senior Talent Acquisition Partner
Talent —Melbourne VIC
- Contract
- CRM software
- Customer service
- Education
Senior Procurement Advisor
Downer Group —Melbourne VIC
- Full-time
- Remote
- Master's degree
- Business Administration
- Construction experience
12d
Senior Communications & Stakeholder Advisor
John Holland —Kew VIC
- Bachelor's degree
- Construction experience
- Marketing
- Parental leave
5d
Communications Advisor
Victorian Government —Melbourne Western Suburbs VIC
- $87,003.00 - $96,181.28 a year
- Full-time
- Leadership
Account Executive
Podium —Melbourne VIC
- $650 a month
- Sales
- AI
- Leadership
Senior Workers' Compensation Advisor
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Customer service
6d
Resident Services Coordinator
Ryman Healthcare —Wheelers Hill VIC
- Full-time
- Customer service
- Administrative experience
- Organisational skills
12d
Senior Employee Relations Specialist, Employee Relations and Transitions - APAC
Remote —Melbourne VIC
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
3d
Customer Success Manager - Education Enterprise
Xplor —Melbourne VIC
- Full-time
- Remote
- CRM software
- Management
- Salesforce
- Parental leave
Quick Apply
People Advisor
David Jones —Melbourne VIC
- Full-time
- Hybrid work
- Annual leave
- Parental leave
Senior Procurement Advisor
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Senior Customer Success Partner
InvestorHub —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Parental leave
Quick Apply
Customer Success Consultant
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Parental leave
- Employee assistance program
Quick Apply
5d

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Consultant, Advisors & Consulting Services, Business Experimentation

Mastercard -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Data modelling
Microsoft Excel
Tableau
SQL
Bachelor's degree
Security
Cybersecurity

Full Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant, Advisors & Consulting Services, Business Experimentation

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Business Experimentation consultants advise executives on business decisions using Mastercard’s industry-leading predictive analytics SaaS platform, Test & Learn®. They work with customers to identify key priorities, then design and run business experiments to establish which ideas work and how to deploy them.

Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

Client Impact

Provide creative input on projects across a range of industries and problem statements

Contribute to the development of strategies and programs for regional and global clients by leveraging data science tools including Test & Learn®

Collaborate with Mastercard team to understand clients’ needs, agenda, and risks

Develop working relationship with client analysts/managers, and act as trusted and reliable partner

Provide analytical and technical subject matter guidance and drive client success through Test & Learn® adoption and competency

Team Collaboration & Culture

Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients

Independently identify issues in defined area of analysis using Test & Learn®, and structure and synthesize own analysis to highlight relevant findings

Lead internal and client meetings, and contribute to project management

Contribute to the firm's intellectual capital

Receive mentorship from consulting leaders for professional growth and development

Qualifications

Basic qualifications

Undergraduate degree with work experience in consulting, technology, or data science, or proven work experience related to data driven analysis

Relevant teamwork and client or internal stakeholder management experience

Logical, structured thinking and affinity with numerical analysis

Advanced Word, Excel, and PowerPoint skills

Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment

Ability to communicate effectively in English and the local office language (if applicable)

Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Ability to travel to client sites on a semi-regular basis

Preferred qualifications

Additional relevant data and analytics experience in data modeling and database management (e.g., SQL), data visualization tools (e.g., Tableau, Power BI), or time series analysis and segmentation

Experience managing tasks or workstreams in a collaborative team environment with third parties

Ability to identify problems, brainstorm and analyze answers, and implement the best solutions

Relevant industry expertise

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

senior customer service advisor jobs in melbourne, vic

Consultant, Advisors & Consulting Services, Business Experimentation

Expressions of Interest - Melbourne Management Roles

Advisor - Resourcing & Coordination

Human Resources Business Partner

Head of Customer Success, APAC

People Experience Manager - Learning & Capability

Senior Advisor, Engagement Infrastructure Project Delivery

Senior Talent Acquisition Partner

Senior Procurement Advisor

Senior Communications & Stakeholder Advisor

Communications Advisor

Account Executive

Senior Workers' Compensation Advisor

Resident Services Coordinator

Senior Employee Relations Specialist, Employee Relations and Transitions - APAC

Customer Success Manager - Education Enterprise

People Advisor

Senior Procurement Advisor

Senior Customer Success Partner

Customer Success Consultant

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