Senior Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Product management
- APIs
Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- APIs
Principal Product Manager - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- Product management
- Agile
- Work from home
Principal Product Manager (AI Team)
splose —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Product management
Quick Apply
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Junior Product Manager - (Graduate Level)
IXOM —East Melbourne VIC
- Full-time
- Sales
- Office
- Microsoft Office
- Employee assistance program
8d
Principal Consultant - Emissions and Climate
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Master's degree
BA Lead
HUB24 —Melbourne VIC
- Full-time
- Azure
- Agile
- Financial services
BCG Platinion | Lead AI Tech Architect
Boston Consulting Group —Melbourne VIC
- Full-time
- Management
- Doctoral degree
- Computer Science
Project Manager
Furmanite Australia Pty. Ltd. —Laverton North VIC
- Hybrid work
- AutoCAD
- Management
- Microsoft Office
Engineering Manager
John Crane —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick Apply
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
9d
Senior Mobility Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Sales and Marketing Manager
Bakhache Luxuries Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick Apply
10d
Principal Solutions Engineer - App Squad - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Computer science
- No degree
- APIs
- Work from home
Principal Engineer
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
Principal Engineer
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
Workday Payroll, Senior Principal Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Account Manager External
Brenntag Australia Pty. Ltd. —Mulgrave VIC
- Full-time
- CRM software
- Microsoft Excel
- Management
Quick Apply
9d

I want to receive the latest job alert for principal product manager in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

principal product manager jobs near melbourne, vic

Principal Software Engineer jobs in Richmond VIC

Sustainability Consultant jobs in Melbourne VIC

Sales Marketing Manager jobs in Melbourne VIC

Solutions Engineer jobs in Melbourne VIC

Director Of Customer Experience jobs in Melbourne VIC

Senior Analyst jobs in Melbourne VIC

Shift Leader jobs in Melbourne VIC

Engineering Manager jobs in Melbourne VIC

Principal Software Engineer jobs in Geelong West Vic

Mechatronics Engineer jobs in Melbourne Vic

Principal Software Engineer jobs in Evanston Sa

Principal Software Engineer jobs in Hazelmere Wa

Principal Software Engineer jobs in Torquay Vic

Project Engineer jobs in Sydney Nsw

Residntial Construction Site Engineer jobs in Sydney Nsw

Security Manager jobs in Melbourne Vic

Construction Project Manager jobs in Melbourne Vic

Principal Product Manager jobs in Surry Hills Nsw

Principal Product Manager jobs in Victoria

Principal Product Manager jobs in Tullamarine Vic

Senior Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Law
Master's degree
Product development
Product management
SDKs
APIs
Security
User research
AI
Communication skills

Full Job Description

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

This role is based in Melbourne and requires you to work from office at least 2 days a week.

Job Description

Zendesk is seeking an experienced Principal Product Manager to lead product for our internal AI Platform — the foundational platform that powers every AI feature across Zendesk. This platform spans the full agent lifecycle (build, test, publish, operate, improve) and provides the shared capabilities, infrastructure, SDK, and developer tooling that all vertical AI teams build upon.

The right candidate will demonstrate strong technical, product and strategic thinking with a customer-centric mindset, excellent prioritization skills, and flawless execution ability. You will collaborate cross-functionally to drive product vision and strategy, while ensuring successful execution in this technical domain.

What You'll Do

Own the end-to-end product strategy and roadmap for Zendesk's internal AI Platform, a layered stack spanning foundational infrastructure through to developer-facing tooling:
- Agent Development Kit (ADK) & SDK — the primary interfaces for vertical teams to build, compose, and deploy AI agents, including runtime protocols, registry clients, CLI tooling, and YAML-based agent authoring.
- Platform Capabilities — durable execution, agent memory, CI/CD for agents, A/B testing, agent registry (skills, tools, agents, guardrails), and governance across the full agent lifecycle.
- Evaluation & Observability — a layered observability stack from raw agent traces through to customer-facing evals, conversation simulation, QA integration, and A/B testing frameworks.
- Infrastructure — orchestration (Temporal), eval tooling (BrainTrust), feature management (GrowthBook), agent sandboxing (MicroVMs, FireCracker, WASM), and foundational compute, storage, and event systems.
Drive platform adoption across vertical AI teams — meeting teams where they are and enabling progressive adoption of shared capabilities to help them meet their goals
Lead the development of Zendesk's A2A (Agent-to-Agent) layer and agent registry, enabling connection, reuse, and governance across existing agents and applications.
Conduct internal user research and external industry research to define a forward-thinking roadmap that sets Zendesk up to accelerate AI development in the short and long-term.
Collaborate with stakeholders to translate evolving machine learning and AI platform needs into clear, actionable requirements that balance innovation, reliability, and cost efficiency.
Manage cross-team collaboration, prioritization, and trade-offs in a complex, rapidly evolving AI product environment.

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.
Deep understanding of AI/ML concepts, model lifecycle, agent architectures, distributed execution, and platform engineering.
You have a technical background and 10 yrs product management experience.
Proven ability to drive platform adoption and developer experience for internal customers — you understand what makes engineers want to use a platform vs. build their own.
Experience leading multi-layered platform initiatives with strong strategic vision, from low-level infrastructure through to developer-facing SDK/API design.
Demonstrated success managing experimentation and evaluation platforms, developer-facing APIs, agent frameworks, or AI developer ecosystems.
Exceptional communication and stakeholder management skills enabling influence across engineering, data science, security, and product teams.
Skilled in balancing competing priorities, managing ambiguity, and driving consensus in complex environments.
Passion for building scalable, reliable, and easy-to-use AI infrastructure products that empower internal and external users.

Nice to have skills

Experience with building agentic features and experiences, AI/ML workloads
Background in building developer tooling — SDKs, CLIs, registries, or platform-as-a-product for internal engineering teams.
Familiarity with multi-vendor large language model (LLM) serving platforms and failover strategies.
Experience with AI security, privacy, and compliance (data guardrails, filtering, trust metrics)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

principal product manager jobs in melbourne, vic

Senior Principal Product Manager

Principal Product Manager

Principal Product Manager - Hybrid

Principal Product Manager (AI Team)

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Junior Product Manager - (Graduate Level)

Principal Consultant - Emissions and Climate

BA Lead

BCG Platinion | Lead AI Tech Architect

Project Manager

Engineering Manager

Director, Customer Experience

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Senior Mobility Specialist

Sales and Marketing Manager

Principal Solutions Engineer - App Squad - Hybrid

Principal Engineer

Principal Engineer

Workday Payroll, Senior Principal Consultant

Account Manager External

I want to receive the latest job alert for principal product manager in melbourne, vic

Related Searches

Explore jobs in more locations

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

Job Description

What You'll Do

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.

Nice to have skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected