In-Demand Melbourne emergency call Jobs in Melbourne, Vic

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Part-time
- Management
- Senior Secondary Certificate of Education
- Bachelor's degree
Patient Access Officer
OHV —Carlton VIC
- $29.58 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
National Operations Centre (NOC) Operator
Challenger Security —Port Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance program
Line Worker
Yarra Trams —Docklands VIC
- Overtime
- Maintenance
- Construction
- Parental leave
- Employee assistance program
Guest Services Officer - Communication Centre
Hyatt Centric Melbourne —Melbourne VIC
- Part-time
- Hospitality
- Guest services
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Service Coordinator
AVEO —Hampton VIC
- $36.20 an hour
- Overtime
- Hospitality
- CPR Certification
- Customer service
- Health insurance
- Employee assistance program
Quick Apply
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- 8 hour shift
- Microsoft Office
- Communication skills
Night Manager
TFE Hotels —Melbourne VIC
- From $76,652.99 a year
- Full-time
- Microsoft Office
- First Aid Certification
National Operations Centre Operator - Security
Wilson Group —Melbourne VIC
- 12 hour shift
- Communication skills
- Annual leave
- Employee assistance program
7d
Patient Services Clerk
St Vincent's Health Australia —Melbourne VIC
- $58,442 - $64,610 a year
- Part-time
- Customer service
- Communication skills
4d
Resident Support Officer (Security Licensed)
Constant Security —Melbourne VIC
- Monday to Friday
- CPR Certification
- First Aid Certification
- Communication skills
Experienced Home Care Division 1 Registered Nurses in Melbourne
Wattletree Health Group —Melbourne VIC
- $64 - $128 an hour
- Weekend availability
- Management
- Patient monitoring
- First Aid Certification
Network Technical Specialist for Infra
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Handyperson | InterContinental Melbourne the Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Maintenance
- Communication skills
- Hospital experience
- Parental leave
Experienced Home Care Division 1 Registered Nurses in Hobsons Bay
Wattletree Health Group —Hobsons Bay VIC
- $64 - $128 an hour
- Weekend availability
- Management
- Patient monitoring
- First Aid Certification
Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Restoration Technician — Insurance Restoration
Priority One Building Services —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Construction
- Communication skills
Quick Apply
12d
Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- AWS
- Analysis skills
- Leadership
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

I want to receive the latest job alert for melbourne emergency call in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

melbourne emergency call jobs near melbourne, vic

Night Manager jobs in Melbourne VIC

Network Specialist jobs in Melbourne VIC

Home Care Nurse jobs in Melbourne VIC

Security Officer jobs in Melbourne VIC

Guest Service Agent jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

Sales Representative jobs in Northern Territory

Call Centre jobs in Springfield Qld

Call Centre No Experience jobs in Brisbane Qld

Call Center Representative jobs in Warriewood Nsw

Call Center Representative jobs in Melbourne Western Suburbs Vic

Night Shift Driver jobs in Melbourne Vic

Night Manager jobs in Perth Wa

Night Manager jobs in Kurri Kurri Nsw

Night Shift jobs in Blacktown Nsw

Night Manager jobs in Kilkenny Sa

Practice Manager jobs in Brisbane Qld

Night Manager jobs in Melbourne City Centre Vic

Network Specialist jobs in Sydney Nsw

Network Specialist jobs in Brisbane Qld

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto

InterContinental -
Melbourne VIC

Apply Now

Job Details

Part-time

Qualifications

Management
Senior Secondary Certificate of Education
Bachelor's degree
Front desk

Full Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer
perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

YOUR DAY-TO-DAY

Always know what events and activities are on the day’s schedule, according to shift briefings.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Continually checks on the submitted ESCAP work orders that have not been completed and Notifies guests or internal staff of any delays in delivering guest requests, in accepted standard time. Calls back guests to ensure guest satisfaction within accepted time frame.
Answers all calls within 3 rings, using the guest surname at least three times throughout conversation.
Monitors all calls that are on queue and answers appropriately.
Has the knowledge to check-in and check-out guests from Opera, via telephone & email request.
Completes the beginning and ending shift duties that includes; upkeep of cashier float, shift reports and any other daily, weekly and monthly reports required by management.
Cash hotel guest’s personal and travelers checks and assists with currency exchange
Knowledgeable about the software including but not limited to, Property Management System (Opera), ESCAP, electronic devices (paging systems), etc.
Logs all guest complaints into the Problem Tracker and adds to guest profile for future reference.
Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up-selling Hotel services; as well as all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Demonstrate awareness and understanding of Workplace Health and Safety policies and procedures, including Safety, Rehabilitation, Fire Emergency and Evacuation procedures.
Work in conjunction and cooperate with management in the implementation of WHS related initiatives.

WHAT WE NEED FROM YOU

Ability to be on your feet most of the day, with lots of bending and kneeling.
Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to.
You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories.
Ideally, you will have spent at least one year in a front desk or guest service position.
Ability to manage multiple tasks and conflicting deadlines.
You will need a good grasp of reading, writing, and basic maths and computers.
Fluent in local language; extra language skills would be great, but not essential.
Understanding that Night, weekend and holiday shifts are all part of the job.
You will have a high school diploma or qualification. A college or university degree would be a bonus, but is not essential.

HOW DO I DELIVER THIS?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

melbourne emergency call jobs in melbourne, vic

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto

Patient Access Officer

National Operations Centre (NOC) Operator

Line Worker

Guest Services Officer - Communication Centre

Service Desk Analyst

Service Coordinator

Response Officer - Non Shiftwork

Night Manager

National Operations Centre Operator - Security

Patient Services Clerk

Resident Support Officer (Security Licensed)

Experienced Home Care Division 1 Registered Nurses in Melbourne

Network Technical Specialist for Infra

Handyperson | InterContinental Melbourne the Rialto

Experienced Home Care Division 1 Registered Nurses in Hobsons Bay

Network Technical Specialist

Restoration Technician — Insurance Restoration

Incident Management Engineer, AWS Incident Detection and Response

Implementation Consultant

I want to receive the latest job alert for melbourne emergency call in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected