In-Demand Hospitality director Jobs in Melbourne, Vic

Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
6d
Director of People & Culture
PULLMAN —Albert Park VIC
- Full-time
- Hospitality
- Bachelor's degree
- No degree
- Employee assistance program
Quick Apply
5d
Co-working Site Coordinator at CLIK Collective West Footscray
CLIK Collective —West Footscray VIC
- $56,000 - $58,500 a year
- Part-time
- Senior Secondary Certificate of Education
- In-person
Quick Apply
7d
Sales Manager - Travel Partnerships (based in Melbourne)
TFE Hotels —Docklands VIC
- Full-time
- Hospitality
- Sales
- Salesforce
1d
Leading Teacher - Director of Technology/STEM (Prep - Years 12)
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Administrative experience
- Leadership
3d
Brand Creative Lead
Restoke —Port Melbourne VIC
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- Hospitality
- AI
- Communication skills
- Employee stock purchase plan
Quick Apply
4d
Director of Sales
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Sales
- Marketing
Business Development Manager
Park Hyatt Melbourne —Melbourne VIC
- Full-time
- Management
- Sales
- Marketing
- Health insurance
- Annual leave
Customer Service Officer - Admissions (International Education)
Holmesglen Institute —Chadstone VIC
- $64,076 - $69,189 a year
- Contract
- Hospitality
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
13h
Marketing Executive – Pelligra Hotels, Crowne Plaza Melbourne Carlton
Crowne Plaza Hotels & Resorts —Carlton VIC
- Marketing
- Data analysis skills
- Bachelor's degree
4d
Area Director of Sales | Victoria & New South Wales
Minor Hotels —Melbourne VIC
- Full-time
- Hospitality
- Sales
- Analysis skills
- Health insurance
- Employee assistance program
Quick Apply
11d
Portfolio Marketing Executive
NOVOTEL —Melbourne VIC
- $82,000 - $90,000 a year
- Full-time
- Hospitality
- Writing skills
- Microsoft Office
Quick Apply
Store Director - Chadstone
R.M. Williams —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee discount
11d
Payroll Manager (Parental Leave Cover - 7 Months - October to May)
langhamhotelsmelbourne —Melbourne VIC
- $100,000 - $110,000 a year
- Part-time
- Hospitality
- Management
- Computer skills
Cluster Director of Revenue Management
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Sales
- Education
1d
Banquet Operations Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Kitchen experience
- Annual leave
- Employee assistance program
Facilities Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick Apply
Project Coordinator
Crown Shopfitters —Clayton VIC
- $65,000 - $75,000 a year
- Full-time
- AutoCAD
- Hospitality
- Microsoft Office
Quick Apply
Director of Sales & Marketing
PULLMAN —Albert Park VIC
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Employee assistance program
Quick Apply
4d
Facilities Manager
JLL —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Hospitality

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Hotel Services Manager

Gian Hospitality -
Melbourne VIC

Quick Apply

Job Details

Full-time
$85,000 a year
6 days ago

Qualifications

Hospitality
Management
Supervising experience
Hospitality Management
Computer skills
Diploma
Budgeting
Associate degree
Leadership
Communication skills
Hotel experience
Advanced diploma

Full Job Description

POSITION SUMMARY

Job Title: Hotel Service Manager

ANZSCO Code: 431411 (Hotel Service Manager) — Skill Level 2

Position Type: Full-Time, Ongoing (minimum 2-year term)

Work Hours: 38 Hours per week

Location: All Hotels

Company Name: Gian Hospitality Enterprises

Salary: Annual Base Salary: AUD 85,000 plus Superannuation

Direct Supervisor: Luke Pintaudi, Director

ABOUT THE EMPLOYER

Gian Hospitality Enterprises is a premium housekeeping and hotel services provider based in Melbourne, Victoria, delivering dedicated housekeeping, room attendant, front-of-house and broader hotel service management solutions to hotel groups across the region. Gian Hospitality Enterprises is built on a foundation of exacting quality standards, reliability, and a guest-first service culture that has earned the trust of premium hotel partners. As the business continues to grow its portfolio of hotel contracts, the organization is expanding its on-site management capability to maintain consistent, high-quality service delivery across multiple properties.

JOB PURPOSE

The Hotel Service Manager holds overall management responsibility for hotel service operations across Gian Hospitality Enterprises' client properties. The role extends beyond housekeeping supervision to encompass operational planning, budgeting and labour planning, service quality management, resource planning, guest satisfaction, performance monitoring and continuous improvement. The Hotel Service Manager oversees hotel service staff — including room attendants, porters and doorpersons — sets and enforces service standards, manages budgets and staffing resources, and ensures operational and compliance reporting is delivered so that the company's reputation for premium, reliable service is upheld and consistently improved across every site.

KEY RESPONSIBILITIES

Hold overall management responsibility for hotel service operations across one or more client properties, including operational planning and resource allocation.
Develop and manage site-level budgets and labour plans, monitoring costs against forecast and adjusting resourcing to meet operational and financial targets.
Determine daily and weekly work requirements and allocate duties among room attendants, porters and doorpersons across client hotel sites.
Liaise and coordinate with hotel management and other operational departments to align service delivery with each property's requirements and events schedule.
Prepare, maintain and update staff rosters and attendance records, adjusting coverage to meet occupancy and service demands.
Manage service quality across all sites, setting performance benchmarks and driving continuous improvement in guest satisfaction outcomes.
Ensure company policies, hotel brand standards and Work Health and Safety (WHS) requirements are consistently met and enforced across all sites.
Monitor and review the performance and output of the housekeeping and service team, recommending and implementing improvements to workflow and service quality.
Meet with team members to address concerns, resolve grievances, and support staff development and training.
Conduct quality inspections of guest rooms and public areas to ensure standards meet client and brand expectations.
Support front office and reception functions where required, acting as an escalation point for guest service issues.
Manage stock levels of housekeeping supplies, linen and amenities, and liaise with suppliers as required.
Prepare and deliver operational reports on service performance, budgets, staffing levels and site issues to company directors.

KEY REQUIREMENTS

Qualifications: AQF Associate Degree, Advanced Diploma or Diploma in Hospitality Management or a related field, or equivalent — or a minimum of 3 years' relevant supervisory experience in a hotel or hospitality services environment (in line with ANZSCO Skill Level 2 requirements).

Experience: Minimum of 5 years, including experience in an operational management capacity with budgeting and staff leadership responsibilities.

Skills:

Strong leadership, organizational and interpersonal skills, with the ability to manage and motivate a diverse team.
Demonstrated ability to manage budgets, labour costs and operational reporting.
Well-developed communication skills, both written and verbal, for liaising with staff, hotel management and clients.
Working knowledge of hotel housekeeping standards, room presentation, and service quality benchmarks.
Sound understanding of workplace health and safety practices and compliance obligations in a hospitality environment.
Competent computer and record-keeping skills for rostering, budgeting, reporting and stock management.
Understanding of cultural diversity and a person-centred approach to guest and staff interactions.

WORKING CONDITIONS

Shift work including early mornings, weekends and public holidays as required by hotel operating hours.
Some physical activity involved in inspecting rooms and supporting service delivery.
Travel between multiple hotel client sites across Melbourne may be required.

WHY THIS ROLE IS ESSENTIAL

Gian Hospitality Enterprises has experienced significant growth in its hotel services contracts, now servicing multiple hotel properties across the region. This growth in scale and complexity has created the need for a dedicated Hotel Service Manager to hold overall operational and management responsibility across sites — overseeing budgets, staffing, compliance and service standards — to ensure consistent, high-quality service delivery is maintained as the company's property portfolio continues to expand.

OPPORTUNITIES FOR GROWTH

This role offers the opportunity to lead service delivery across multiple premium hotel properties, mentor and develop junior team members, and grow into broader operational leadership within Gian Hospitality Enterprises as the business expands.

Pay: $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

hospitality director jobs in melbourne, vic

Hotel Services Manager

Director of People & Culture

Co-working Site Coordinator at CLIK Collective West Footscray

Sales Manager - Travel Partnerships (based in Melbourne)

Leading Teacher - Director of Technology/STEM (Prep - Years 12)

Brand Creative Lead

Director of Sales

Business Development Manager

Customer Service Officer - Admissions (International Education)

Marketing Executive – Pelligra Hotels, Crowne Plaza Melbourne Carlton

Area Director of Sales | Victoria & New South Wales

Portfolio Marketing Executive

Store Director - Chadstone

Payroll Manager (Parental Leave Cover - 7 Months - October to May)

Cluster Director of Revenue Management

Banquet Operations Manager

Facilities Manager

Project Coordinator

Director of Sales & Marketing

Facilities Manager

I want to receive the latest job alert for hospitality director in melbourne, vic

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