- Lead our Chadstone Flagship Store and shape unforgettable customer experiences.
- Develop, coach and empower a large team to achieve their best.
- Deliver strong commercial results while creating a culture where people feel val
Join R.M.Williams
At R.M.Williams, we believe when things are made well, they enrich life's journey.
We're looking for an experienced and inspiring retail leader to join us as Store Director for our Chadstone Flagship Store.
Why you'll love this role
As Store Director, you will lead one of our most significant retail destinations, bringing together exceptional customer experiences, commercial performance and people leadership. You will create an environment where customers feel welcomed into the R.M.Williams world and team members are empowered to grow, succeed and make a meaningful contribution. By leading through our values and championing our Signature Service, you will help deliver memorable experiences that build lasting customer relationships and drive business success.
About the Role
The role of Store Director is to create an exceptional retail experience that reflects the diversity of the communities we serve and builds a genuine sense of belonging for customers and team members alike. Leading a large team at our Chadstone Flagship Store, you will champion R.M.Williams Signature Service and create a culture where customers feel genuinely welcomed, supported and connected to our brand.
You will lead an exciting period of growth while delivering excellence across customer experience, people leadership, commercial performance and retail operations.
Key Responsibilities
Customer Experience & Signature Service
- Champion the delivery of R.M.Williams Signature Service across all customer interactions.
- Foster a customer-first culture built on authentic relationships, expert product knowledge and genuine hospitality.
- Coach and develop team members to create meaningful customer connections through storytelling, expert fit and personalised recommendations.
- Create memorable experiences that build customer loyalty and encourage customers to return to the R.M.Williams brand.
- Leverage digital and omni-channel tools to enhance the customer journey and drive commercial outcomes.
Leadership & Team Development
- Lead, coach and develop a high-performing team aligned to the values and culture of R.M.Williams.
- Provide regular feedback, development opportunities and recognition to support team growth and performance.
- Create an inclusive and engaging environment where employees feel valued, supported and accountable.
- Build leadership capability and support succession planning within the store.
- Foster a culture of collaboration, continuous improvement and belonging.
Commercial Performance
- Drive sales performance and achieve store financial and operational targets.
- Monitor and analyse key performance indicators to identify opportunities for growth.
- Lead initiatives that improve conversion, productivity and customer engagement.
- Balance commercial outcomes with a customer-first approach.
- Identify opportunities to grow market share and strengthen customer loyalty.
Operational & Visual Excellence
- Ensure the store consistently delivers operational excellence and compliance standards.
- Maintain a premium and inspiring retail environment through strong visual merchandising execution.
- Identify opportunities for continuous improvement across store processes and ways of working.
- Leverage omni-channel capabilities to support both customer experience and business performance.
About You
You are a people-focused retail leader who is passionate about developing teams, delivering exceptional customer experiences and achieving strong business results.
You'll bring:
- Demonstrated leadership experience within a premium retail environment.
- Experience leading and developing large, high-performing teams.
- Strong commercial acumen and a results-oriented mindset.
- Excellent communication and relationship-building skills.
- A passion for creating engaging customer experiences that drive loyalty and sales.
- The ability to navigate change, solve problems and lead with confidence.
- A genuine alignment to the values and culture of R.M.Williams.
Why Join Us?
At R.M.Williams, we're committed to creating a workplace where people feel connected to purpose, empowered to grow and proud of the work they do.
We offer:
- Generous product allowance
- 40% employee discount
- Performance-based incentives
- Paid parental leave
- Paid volunteer leave
- Exclusive private health partnership benefits
- Signature Service and specialised boot fitting training
- Career development and long-term growth opportunities
About R.M.Williams Founded in 1932, R.M.Williams creates purposefully designed footwear, apparel and accessories that are made for life's journey. Proudly Australian, our iconic handcrafted boots continue to be made in Adelaide by skilled craftspeople using techniques refined over generations.
We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds and experiences.
You and R.M.Williams. Now there's a story worth telling.