In-Demand Group manager shared services Jobs in Melbourne, Vic

Service Delivery Manager
Deloitte —Melbourne VIC
- Management
- Communication skills
- Parental leave
6d
Store Maintenance Manager - Accent Group
Accent Group —Cremorne VIC
- Full-time
- Maintenance
- Microsoft Office
- Communication skills
Quick Apply
5d
Sr Engagement Manager
Workday —Melbourne VIC
- Full-time
- Sales
- Customer service
- Business development
- Flexible schedule
Senior Manager, Process Improvement
Telus Health —Melbourne VIC
- Full-time
- Remote
- Analysis skills
- Communication skills
- Disability insurance
- Employee assistance program
Facilities Manager
CBRE —Melbourne VIC
- Full-time
- AI
- Time management
Manager, Relocatables Team
Victorian School Building Authority —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
13d
General Manager - VIC/SA
Kinyara Health —Melbourne VIC
- Full-time
Group Sales Manager - VIC
Cartology —Mulgrave VIC
- Full-time
- Remote
- Sales
- Customer service
- Business development
Release Manager
Leidos —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Communication skills
- Annual leave
Test Lead / Manager
IQ Group —Melbourne VIC
- Agile
- Financial services
- Communication skills
Manager, Relocatables Team
Department of Education —Melbourne City Centre VIC
- Full-time
- Communication skills
13d
Senior Consultant / Manager - M&A Corporate Finance Advisory
Deloitte —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Parental leave
Mimco - Concession Manager - David Jones The Glen
Country Road Group —East Melbourne VIC
- Full-time
- Budgeting
- Leadership
- Parental leave
Venue Manager - The Saint Hotel (New Venue Opening)
Refinery Group —St Kilda VIC
- Full-time
- Hospitality
- Communication skills
Quick Apply
Project Manager
Leidos —Melbourne VIC
- Full-time
- PMP
- Customer service
- No degree
- Annual leave
Communications Manager - Hybrid
Kinyara Health —Balaclava VIC
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Communication skills
12d
Business Development Manager- Mining
Schlumberger —Melbourne VIC
- Contract
- Sales
- Engineering
- Master's degree
- Vision insurance
Manager - Outsourced CFO
Grant Thornton Australia —Melbourne VIC
- Full-time
- Finance
- Business development
- Presentation skills
- Health insurance
- Work from home
Administration Manager
Government schools —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
9d
Agile Coach
Leidos —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Annual leave

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group manager shared services jobs near melbourne, vic

Service Delivery Manager

Deloitte -
Melbourne VIC

Apply Now

Job Details

Permanent
6 days ago

Benefits

Parental leave
Paid volunteer leave

Qualifications

Management
SAP
IT service management
Release management
LMS
Communication skills

Full Job Description

Date:
4 Jun 2026

Location:
Melbourne, VIC, AU

Department:
Technology & Transformation

Description:
Job Requisition ID: 41273

SAP/UKG Service Delivery Manger | Operate | Melbourne

Be part of market-leading projects with global scale and complexity
Mentoring, coaching and leadership programs to help you make an impact that matters
Belong to a workplace that values diversity, equity and inclusion

We are seeking a talented Service Delivery Manager to join our Operate team based in Melbourne. This is a permanent role that will support you in growing your career, working across a number of exciting client projects and an opportunity to be part of a market-leading team. As the Service Delivery Manager, you are responsible for managing delivery across all SAP SuccessFactors modules, such as Employee Central (EC), Recruitment Management (RCM), Onboarding (ONB), Learning Management System (LMS), and UKG. Your scope encompasses all ITSM processes, including Incident Management, Service Request Management, Problem Management, and Change & Release Management. Additionally, you oversee all support tiers involved in AMS, ranging from Level 2 to Level 4 where applicable, including vendors and partners.

What will your typical day look like?

Check SLAs, KPIs, ticket trends, backlog, and system stability to ensure everything is running smoothly and proactively spot risks.

Align Level 2–4 support teams, partners, and stakeholders to ensure issues are progressing and delivery is on track.

Run operational calls or governance meetings, communicate service performance, risks, and translate technical issues into business impact.

Oversee major incidents, ensure quick resolution, coordinate responses, and follow up with root cause analysis.

Review upcoming changes/releases, ensure proper testing, risk assessment, and smooth implementation.

Check team capacity, ticket volumes, and adjust resourcing or escalate gaps where needed.

Make sure ITSM processes are followed correctly and knowledge documentation stays accurate and useful.

About the team

The team is a multi-level (L2–L4), cross-functional group of internal members and external vendors, with expertise across SAP SuccessFactors and UKG. It operates within ITSM processes, collaborates closely, and focuses on quality, knowledge sharing, and continuous improvement while flexing resources based on demand.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

Working experience with SAP SuccessFactors and/or UKG systems

Strong client-facing communication and stakeholder management skills

Knowledge of change and release management, including testing and risk assessment

Proven ownership of end-to-end service delivery, including performance, stability, and outcomes

Strong experience with ITSM processes (Incident, Problem, Change, Service Request Management)

Ability to manage and improve SLAs and KPIs, including taking corrective actions

Experience handling major incidents and escalations with effective coordination and resolution

Demonstrated focus on continuous improvement, including resolving recurring issues and driving automation

Experience in managing team capacity, workload, and resource alignment

Experience maintaining knowledge bases, documentation, and service quality standards

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Apply Now

Refine Your Search

group manager shared services jobs in melbourne, vic

Service Delivery Manager

Store Maintenance Manager - Accent Group

Sr Engagement Manager

Senior Manager, Process Improvement

Facilities Manager

Manager, Relocatables Team

General Manager - VIC/SA

Group Sales Manager - VIC

Release Manager

Test Lead / Manager

Manager, Relocatables Team

Senior Consultant / Manager - M&A Corporate Finance Advisory

Mimco - Concession Manager - David Jones The Glen

Venue Manager - The Saint Hotel (New Venue Opening)

Project Manager

Communications Manager - Hybrid

Business Development Manager- Mining

Manager - Outsourced CFO

Administration Manager

Agile Coach

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