About RSPCA Victoria
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.
About the Role
As our Gifts in Wills Relationship Coordinator, you will play a vital role in supporting the development, promotion, and growth of RSPCA Victoria’s Gifts in Wills program.
Through authentic relationship-building and strategic program support, you will ensure our life-saving work continues for generations to come, creating a lasting legacy of dignity and respect for animals and people alike.
Key Responsibilities
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Supporter Journey & Stewardship: Support the GiW Manager and Senior Coordinator, to drive the full donor journey! In this role, you will assess, qualify, and nurture prospective supporters - building inspiring experiences that secure long-term legacy commitment.
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Relationship Management: Manage and nurture a portfolio of high-value supporters through warm, regular contact via phone, mail, and occasional face-to-face meetings.
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Campaign & Event Support: Help coordinate, monitor, and follow up on GiW acquisition campaigns (telemarketing, direct mail, digital). You will also represent RSPCA Victoria at GiW and community events, celebrating the incredible impact of our legacy donors.
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Program Administration: Ensure accurate record-keeping within our database to contribute to regular program reporting. You'll also provide compassionate, high-quality customer service to solicitors and executors as needed.
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Continuous Improvement: Actively contribute ideas to improve donor journeys, internal processes, and promotional techniques to inspire increased legacy support.
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Team Collaboration: Offer cross-functional support to the broader fundraising team as required.
What you will bring to this role
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Fundraising or Customer Service Expertise: Experience in Gifts in Wills fundraising or a similar high-touch customer service role, with proven success in solicitation, relationship development, and stewardship.
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Relationship & Results Orientation: A track record of delivering exceptional donor/client relationship outcomes. You balance heart-led relationship building, with a drive for real impact.
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Outstanding Interpersonal Skills: The ability to listen deeply, negotiate effectively, and communicate with high levels of diplomacy, empathy, and emotional intelligence.
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Captivating Communication: Ability to deliver warm, engaging and informative communications, that truly resonate with supporters.
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Data Literacy: A thorough understanding of CRM databases and data-driven marketing best practices.
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Attention to Detail: Exceptional precision and organisational skills, with a genuine appreciation for program processes, workflows, and business rules.
Highly regarded
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Industry-recognised certifications in Fundraising, Gifts in Wills, or Marketing—such as those from the Fundraising Institute Australia (FIA), Include a Charity, or ADMA.
What we can offer you
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Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.
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Accrued Days Off (RDOs): Enjoy standard RDO agreements that offer up to 12 additional days off per year, allowing you more time to recharge.
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Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
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Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
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Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace benefits provider, Maxxia.
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Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.
Recruitment Requirements
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Willingness to undergo a National Police Check
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Driver’s license preferred (however not essential)
How to apply
To learn more about our organisation and this job opportunity, please visit our website at rspcavic.org and apply online via our Employment Opportunities page. If you have any questions in regards to this role, please contact our Recruitment Team at [email protected]
If this role is of interest to you, submit your application with your cover letter and resume.
**Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible**
RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.
