In-Demand Director support services Jobs in Melbourne, Vic

BPO Support Consultant
Sourceo —Melbourne VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Parental leave
2d
Director, Water Infrastructure Strategy
Sourceo —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
2d
AD, Optimisation
Sourceo —Melbourne VIC
- Full-time
- AI
- Leadership
- Parental leave
2d
Rostering Officer
People's First Choice Australia —Braybrook VIC
- $34.10 - $35.00 an hour
- Microsoft Office
- In-person
- Communication skills
Quick Apply
5d
Director, Specialist Family Violence Services
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick Apply
19h
Executive Director – Business Services and Sustainability
Jesuit Social Services —Richmond VIC
- Contract
- AI
- Employee assistance program
1d
Director, Specialist Family Violence Services
safe steps —Melbourne VIC
- Full-time
- Organisational skills
- Leadership
- Communication skills
1d
General Manager Operations
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
10d
2027 LT - Director of School Operations and Timetabler
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Leadership
- Teaching
22h
Executive Director, Operations
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Management
- Administrative experience
- Analysis skills
2d
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Executive Director, Operations
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
2d
Associate Director, Tram Projects
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Management
- Leadership
11d
Director, Wholesale
Adidas —Melbourne VIC
- Full-time
- Management
- Sales
- Marketing
4d
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Team management
- Leadership
14d
Director, Fraud, Conduct and Performance
Victorian Government —Melbourne VIC
- Full-time
- Management
- Bachelor's degree
- Leadership
1d
Business Support Officer
Department of Justice and Community Safety —Parkville VIC
- $81,496 - $98,955 a year
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
2d
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Director of People & Culture
PULLMAN —Albert Park VIC
- Full-time
- Hospitality
- Bachelor's degree
- No degree
- Employee assistance program
Quick Apply

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director support services jobs near melbourne, vic

BPO Support Consultant

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
2 days ago

Benefits

Onsite gym
Parental leave

Qualifications

Power BI
Microsoft Excel
Tableau
Leadership
Communication skills

Full Job Description

Date: 27 Aug 2026

Location:

Melbourne, Australia

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Reporting to the Associate Director, Global Collections Operations, the Operational BPO Reporting Consultant is responsible for end-to-end operational reporting, performance analytics, and vendor benchmarking across multiple offshore partner sites. The role translates data-driven insights into operational action, driving performance uplift, governance, and continuous improvement across Collections and Recoveries portfolios. Acting as a key link between reporting, operations, and vendor management, the role supports strategic decision-making and optimises customer, financial, and operational outcomes.

What You’ll Do | Your day to day will consist of

Own and deliver operational reporting and performance dashboards across all Collections and Recoveries portfolios.
Develop and manage vendor benchmarking scorecards, identifying performance trends, risks, and opportunities across partner sites.
Analyse operational, financial, compliance, and customer experience KPIs to drive actionable insights and performance improvements.
Lead reporting governance, executive reporting, and performance review packs to support business decision-making.
Partner with vendors and operational leaders to implement corrective actions, coaching initiatives, and performance uplift plans.
Drive reporting innovation through automation, dashboard enhancements, and optimisation of reporting tools and processes.

What You Bring | What makes you perfect for the role?

Strong experience in operational reporting, business intelligence, analytics, or performance management within a contact centre or collections environment.
Advanced capability in reporting and visualisation tools such as Power BI, Tableau, Excel, or similar platforms.
Proven ability to analyse complex data, identify root causes, and translate insights into practical business outcomes.
Experience managing vendor performance, benchmarking frameworks, and stakeholder engagement across multiple sites.
Strong communication and influencing skills, with the ability to present insights and recommendations to leadership teams.
A continuous improvement mindset with a passion for automation, operational excellence, and data-driven decision making.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

director support services jobs in melbourne, vic

BPO Support Consultant

Director, Water Infrastructure Strategy

AD, Optimisation

Rostering Officer

Director, Specialist Family Violence Services

Executive Director – Business Services and Sustainability

Director, Specialist Family Violence Services

General Manager Operations

2027 LT - Director of School Operations and Timetabler

Executive Director, Operations

Management Consulting - Expression of Interest

Executive Director, Operations

Associate Director, Tram Projects

Director, Wholesale

Manager

Director, Fraud, Conduct and Performance

Business Support Officer

Hotel Services Manager

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Director of People & Culture

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