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customer support manager apac jobs near melbourne, vic

Program Manager - APAC Mobility

WEX Inc. -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Jira
Program management
PMP
Analysis skills
Financial services
PMI Certification
Business requirements
SaaS
Leadership
Communication skills
PRINCE2 Certification

Full Job Description

Role Summary

Reporting to the Head of Program Management – APAC Mobility, the Program Manager is responsible for leading the end-to-end delivery of strategic programs, business initiatives and customer implementations across the APAC Mobility portfolio.

This role combines strong program delivery discipline with strategic stakeholder leadership, ensuring initiatives are delivered efficiently, on time, and with a high-quality stakeholder experience that supports long-term growth and retention.

You will operate cross-functionally across Sales, Product, Marketing, Legal, Engineering, Operations, and Customer Service to translate business and customer requirements into executable delivery plans, manage risks and dependencies, and provide clear, confident communication to stakeholders at all levels.

Key Responsibilities

Program & Project Delivery

Lead the delivery of multiple concurrent programs and projects, applying appropriate methodologies (Agile, Waterfall, or hybrid).
Define program scope, objectives, success metrics, and measurable business outcomes.
Develop and maintain integrated program plans, including timelines, milestones, dependencies, and resource requirements.
Oversee project execution to ensure delivery on time, within scope, and aligned to budget expectations.
Proactively manage risks, issues, dependencies, and change control processes.
Establish and facilitate governance structures, including steering committees and executive reporting.
Coordinate cross-functional teams to deliver, configure, integrate, and launch customer and business solutions.
Ensure delivery aligns with contractual commitments, customer success criteria, and strategic objectives.

Stakeholder & Customer Leadership

Build and maintain strong relationships with internal stakeholders, customers, and senior leadership.
Act as the primary point of accountability for program communication and stakeholder alignment.
Provide clear, structured, and audience-appropriate updates, including executive-level reporting.
Manage stakeholder expectations, resolve escalations, and drive timely decision-making.
Partner closely with Sales to ensure seamless transition from pre-sales through to delivery.
Collaborate with operational teams to ensure effective transition from onboarding to steady-state operations.

Operational Excellence & Continuous Improvement

Drive continuous improvement of delivery frameworks, onboarding models, and program governance standards.
Identify and implement opportunities to optimise delivery efficiency, reduce friction, and enhance customer experience.
Capture lessons learned and institutionalise best practices across the program management function.
Contribute to the maturity and scalability of the APAC program delivery capability.

Required Skills & Experience

Program Management Expertise

Demonstrated experience delivering complex programs in a Program or Senior Project Manager role.
Strong knowledge of project and program management methodologies (Agile, Scrum, Waterfall, hybrid).
Proven ability to manage scope, timelines, budgets, resources, and competing priorities.
Advanced risk, issue, and dependency management capability.
Strong analytical and problem-solving skills, with a focus on outcomes and value delivery.

Stakeholder & Delivery Leadership

Experience leading large-scale, cross-functional technical and business initiatives.
Strong customer focus with the ability to balance commercial and delivery outcomes.
Proven ability to translate business requirements into structured, actionable delivery plans.
Confidence engaging and influencing stakeholders at all levels, including senior executives.
Excellent facilitation, presentation, and workshop leadership skills.

Communication & Collaboration

Exceptional written and verbal communication skills.
Ability to influence without direct authority in a matrixed organisation.
Calm, structured, and solutions-oriented approach to managing challenges and escalations.

Desirable Qualifications

Project Management certification (PMP, PRINCE2, SAFe, AgilePM, or equivalent).
Experience in SaaS, technology, financial services, mobility, or enterprise environments.
Familiarity with tools such as Jira or similar project tracking platforms.

Personal Attributes

Highly organised with strong attention to detail.
Proactive, adaptable, and comfortable operating in ambiguity.
Strong sense of ownership and accountability for outcomes.
Collaborative, team-oriented mindset with a focus on delivery excellence.

Apply Now

Refine Your Search

customer support manager apac jobs in melbourne, vic

Program Manager - APAC Mobility

Senior Learning Business Partner APAC

Service Scheduling Coordinator, Field Service, APAC Energy & Charging Service

Customer Success Manager

APAC Account Manager

Development Manager, Global Realty - APAC

Manager, Channel Sales Planning & Analysis, APAC (Ethoca)

Product Manager - End to End Customer Journeys

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Technical Project Coordinator

Technical Implementation & Support Engineer (APAC)

Manager, Site Start Up APAC

Business Development Manager

Sales Development Representative - 100% remote - ANZ

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Marketing & Business Development Manager – ANZ & APAC - IFS Softeon

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Facilities Manager (Soft Services)

Project Manager