In-Demand Customer service & entertainment manager Jobs in Melbourne, Vic

Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
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12d
Employee Experience Manager
Qantas —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- On-the-job training
- Parental leave
Quick Apply
1d
Community Lead (Customer Service, Sales and Events)
The Flexi Group —Melbourne VIC
- Full-time
- Sales
- Customer service
- English
Quick Apply
Community Associate (Customer Service, Events and Sales)
The Flexi Group —Melbourne VIC
- Full-time
- English
- Bachelor's degree
- No degree
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Events & Conference Executive
Crown Resorts —Melbourne VIC
- Full-time
- Hospitality
- Communication skills
- Time management
5d
Account Manager (Australia)
Netflix —Melbourne VIC
- CRM software
- PMP
- Sales
Hotel Manager - Rydges Melbourne
EVT Group —Melbourne VIC
- Full-time
- POS
- Leadership
- Communication skills
- Parental leave
Assistant Venue Manager
Funlab —Maribyrnong VIC
- Weekend availability
- Management
- Communication skills
- Employee assistance program
Senior Product Manager
Sinch —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Parental leave
Hospitality Manager
Rydges Melbourne —Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
- Professional development assistance
Quick Apply
Social Enterprise Internal Cafe Manager (Richmond)
STREAT —Richmond VIC
- Full-time
- Hospitality
- Leadership
- Paid training
- Annual leave
Ticketing and Membership Manager
Melbourne Racing Club —Caulfield VIC
- Full-time
- Marketing
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
1d
Rooms Division Manager - The Victoria Hotel
EVT Group —Melbourne VIC
- Full-time
- Management
- Communication skills
- Hotel experience
- Parental leave
9d
Customer Service Representative
PFD Food Services —Melbourne VIC
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
9d
Front Office Manager - The Victoria Hotel
EVT Group —Melbourne VIC
- Full-time
- Hotel experience
- Resort
- Parental leave
Client Manager
Live Nation —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
15h
Screens Coordinator
DAZN —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- University
- Free food
5d
Relationship Manager
Colonial First State —Melbourne VIC
- Full-time
- Management
- Sales
- Financial services
13d
Duty Manager | The Auburn Hotel
Australian Venue Co —Hawthorn VIC
- $76,000 a year
- Weekend availability
Event coordinator
Very Special Kids —Malvern VIC
- Part-time
- Marketing
- Salesforce
- Microsoft Office

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customer service & entertainment manager jobs near melbourne, vic

Customer Service & Entertainment Manager

The Keys Preston Pty Ltd
Preston VIC

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $90,000 a year
12 days ago

Benefits

Training program

Qualifications

Hospitality
Management
RSA
Customer service
Hospitality Management
Staff training
Bar management
Diploma
Bartending
Leadership
Restaurant experience
Communication skills

Full Job Description

Customer Service & Entertainment Manager

The Keys Preston PTY LTD · Preston, Melbourne VIC · Full-time, permanent · $80,000 to $90,000 plus super

About The Keys

The Keys is a hospitality-led entertainment venue in Preston, housed in a 120-year-old building and home to twelve bowling lanes, three bars, a beer garden, a wood-fired outdoor kitchen, function spaces and an active live music and entertainment program. We are a venue defined as much by what happens on our stage and across our cultural calendar as by the hospitality we offer at the bar. The Keys is operated by The Keys Preston Pty Ltd.

About the role

We are looking for a Customer Service & Entertainment Manager to take ownership of the venue's multifaceted live music, cultural and entertainment program. The role centres on the curation of the venue's cultural and live entertainment program, designing and delivering an ongoing program of live music, events and curated cultural moments that reflect the venue's identity. Day to day, that includes booking bands, musicians and DJs, liaising with performers and agents, coordinating the technical and logistical requirements of every show (input lists, stage plots, backline, scheduling, venue access, bump in and bump out), and running live sound on the night. It includes curation of events such as food festivals, week long activations and artistic programing. The role also leads customer service standards across the venue and designs and delivers the staff training program that supports them.

Key responsibilities

Curate the venue's multifaceted live music and entertainment program, with cultural and artistic programming aligned to the venue's identity
Book bands, musicians, DJs and other performers; liaise with performers, agents and entertainment contacts; develop and maintain the venue's entertainment network
Coordinate every technical and logistical requirement of live entertainment, including performer briefings, scheduling, venue access, bump in and bump out, technical setup, input lists, stage plots and backline.
Operate live sound during performances as the venue's in-house sound technician, including system setup, line checks, troubleshooting and pack-down, while maintaining professional sound and technical standards.
Plan, market and deliver one-off events and recurring cultural programming that build the venue's identity and reputation.
Design and deliver customer service training; coach staff in communication, professionalism, problem solving and venue culture; write and maintain training manuals, onboarding material and operational documentation.
Design and deliver staff training models for Beverage and Food Knowledge Training; Cocktail Training and Restaurant Service Training
Lead customer service standards across the venue and act as the senior reference point for guest experience, service culture and hospitality professionalism.
Develop, implement and continuously improve customer service systems, procedures and standards so the guest experience is consistent across every shift.
Ensure staff follow venue procedures, policies, and operational standards.
Manage escalated customer complaints and difficult guest situations; investigate incidents and exercise judgement on refunds, credits, compensation and service recovery.
Ad hoc: may be required to act as Duty Manager during rostered shifts on occasions, directing and supporting staff, and making the operational calls needed to uphold standards.

Essential criteria

Diploma in Hospitality Management (or 3 years' relevant work experience in lieu), plus a minimum of 3 years' proven experience managing multifaceted live music and entertainment programs in a venue setting, including cultural program curation, artist and act booking, performer liaison, technical and logistical coordination, and end-to-end event delivery.
Minimum 3 years' hands-on experience as a live sound technician operating PA systems for live performances, including band liaison on technical requirements (input lists, stage plots and backline), set-up, line checks, troubleshooting and pack-down.
Demonstrated experience producing or managing live music events at scale, including festival or multi-venue event production.
Minimum 3 years' experience leading customer service standards and training staff in a licensed hospitality venue.
Current Victorian Responsible Service of Alcohol (RSA) certificate.
WSET Level 2 (Wine & Spirit Education Trust), or equivalent beverage qualification.
Strong written and verbal communication, and the ability to write and maintain training documentation, onboarding material and operational procedures.
Availability to work evenings and weekends as required by a live entertainment venue.

Desirable

Prior experience as part of a venue opening or pre-opening team.
Bar management experience in a multi-bar venue.
Front-of-house leadership experience in a late-night licensed venue.
Functions and events management experience, including supplier purchasing and procurement.

What we offer

A senior leadership role in one of Melbourne's most distinctive hospitality-led entertainment venues.
Full-time, permanent position.
A team that takes craft, design and hospitality seriously.
Salary: $80,000 to $90,000 per annum plus superannuation.

How to apply

Please send your CV and a cover letter addressing each of the essential criteria above to [email protected]. Applications close four weeks from the date of posting. The Keys is an equal opportunity employer and welcomes applications from candidates of all backgrounds.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service & entertainment manager jobs in melbourne, vic

Customer Service & Entertainment Manager

Employee Experience Manager

Community Lead (Customer Service, Sales and Events)

Community Associate (Customer Service, Events and Sales)

Events & Conference Executive

Account Manager (Australia)

Hotel Manager - Rydges Melbourne

Assistant Venue Manager

Senior Product Manager

Hospitality Manager

Social Enterprise Internal Cafe Manager (Richmond)

Ticketing and Membership Manager

Rooms Division Manager - The Victoria Hotel

Customer Service Representative

Front Office Manager - The Victoria Hotel

Client Manager

Screens Coordinator

Relationship Manager

Duty Manager | The Auburn Hotel

Event coordinator

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