In-Demand call center representative Jobs in melbourne, vic

Avaya Contact Center Support Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
8d
Customer Service Representative
TTEC —Melbourne VIC
- $53,000 a year
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Paid training
7d
Customer Service Representative (Expression of Interest for 2026)
Contour Education —Melbourne VIC
- $30 an hour
- Part-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
9d
Customer Service Representative
Ashley & Martin —Southbank VIC
- Part-time
- CRM software
- Sales
- Customer service
Customer Service Representative (Transport)
Rocke Brothers Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Data entry
Quick Apply
Customer Service Rep
UPS —Airport West VIC
- Full-time
9d
Customer Service Representative
Stryker —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
- Annual leave
Customer Service Representative
Foundever —Melbourne VIC
- Full-time
- Remote
- Customer service
- Computer skills
- Financial services
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Customer Service Representative
PFD Food Services —Melbourne VIC
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
3d
Customer Service Representative
Ridley Corporation —Melbourne VIC
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
8d
Reddy Express Sunshine - Customer Service Representative
OTR —Sunshine North VIC
- Weekend availability
- Customer service
14d
Customer Service Representative – Agritech (Fix...
Gallagher Group —Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Communication skills
Customer Service Representative
Metcash —Reservoir VIC
- Full-time
- Computer skills
- In-person
- Communication skills
Customer Service Representative
Woolworths Group —Mulgrave VIC
- Part-time
- Management
- Customer service
- Manufacturing
9d
Customer Service Representative
Tandoor Indian —Southbank VIC
- $33 - $40 an hour
- Weekend availability
- Hospitality
- Customer service
- POS
- On-the-job training
- Employee discount
Quick Apply
Casual Customer Service Representative - Gym and Retail (Overnight Coverage)
Derrimut 24/7 Gym —Port Melbourne VIC
- Up to $31.19 an hour
- CPR Certification
- Sales
- Customer service
- Employee discount
- Gym membership
Quick Apply
Customer Service Representative
IGA oakleigh East —Oakleigh East VIC
- Sales
- Customer service
- POS
Quick Apply
4d

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Avaya Contact Center Support Specialist

Infosys -
Melbourne VIC

Apply Now

Job Details

$82,544 - $87,992 a year
8 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Computer Science
Master's degree
VoIP
Bachelor's degree
Network protocols
Communication skills
Information Technology

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: We’re looking for Associate Consultant – Avaya Contact Center to join our team.
The Avaya Contact Center Operations & Support Specialist is responsible for the end-to-end administration, configuration, maintenance, and support of Avaya UC (Unified Communications), CC (Contact Center) solutions, Verint and Guardian products. The role ensures uninterrupted contact center operations, efficient call routing, compliance with business announcements, system patching, and coordination across telephony, WFO, CRM, and infrastructure layers.
Location: Melbourne
Salary: 82,544-87,992 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

Technical Support: Avaya CM, SM, SMGR, SBC, AES, Breeze, AMS, Aura messaging, Avaya messaging, Avaya media GWs, Soft clients (One-x, workplace, workspace), AADS, SAL, Utility servers, POM, AACC, AEP and Avaya recorders.
- Nortel CS1K, Call pilot.
- Verint Recorder, Speech analytics, QM, DPA, Customer feedback and Workforce management.
- Guardian servers VOIP GWs, Guardian soft clients, Guardian switches, Guardian SBCs.
Implementation & Configuration: Install, configure, and upgrade Avaya voice, Nortel, Verint and Guardian solutions, including Creation of Skill, VDN, Campaign, Call Routing, Vectors & Announcements.
Customer Interaction: Provide remote or onsite support to clients, ensuring adherence to Service Level Agreements (SLAs).
System Maintenance: Perform routine maintenance, proactive monitoring, monthly patching, and health checks on systems. Perform PVTs intrusively.
Troubleshooting: Analyse call flows, troubleshoot voice quality issues, and provide root cause analysis.
Support Readiness: 24*7 shift work / On-Call support readiness over weekend and after hours.

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Over 5 years of experience in Support, operations and implementations, specifically focusing on Avaya Contact Center and related technology platforms.

Preferred:

Certifications: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.
Experience: Previous experience supporting Avaya Aura, Contact Center (Elite/Experience Portal), Nortel, Verint and Guardian products.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.
Strong understanding of IP networking, VoIP, SIP protocols, and Linux.
Knowledge of Windows and Linux server environments

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

call center representative jobs in melbourne, vic

Avaya Contact Center Support Specialist

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