In-Demand | multiple opportunities available Jobs in melbourne, vic

Counter Services Officer - Multiple Roles
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
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Business Services Officer - Multiple Roles
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $81,496 - $98,955 a year
- Part-time
10d
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Information Services Officer
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- $49.86 - $53.22 an hour
- Weekend availability
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Business Services Officer - Multiple Roles
Court Services Victoria —Melbourne City Centre VIC
- Part-time
10d
Admissions Clerk
The Royal Women's Hospital —Parkville VIC
- $58,442 - $64,610 a year
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10d
Warehouse Assistant
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Customer Service Officer
Safe Transport Victoria —Melbourne VIC
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Disability Support Worker (Casual)
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9d
Data Analyst - Food & Beverage
Australian Venue Co —Melbourne VIC
- Full-time
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Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
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Counter Services Officer - Multiple Roles

Victorian Civil and Administrative Tribunal (VCAT) -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
9 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: Administration

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/C01308C01309

Multiple fixed term opportunities available providing essential front-line customer support to the Victorian community
Showcase your exceptional commitment to customer service and your strong collaborative skills working with others to achieve team goals
Career development opportunities available

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Counter Services Officer is a multi-functional role, involving a combination of diverse duties performed daily. The role serves as a first point of contact for members of the public engaging with VCAT, providing procedural advice, as well as administrative support to facilitate the prompt resolution of matters. You will play a key part in various face to face service delivery functions within our CBD VCAT venue.

Duties include:

providing high level support to all users engaging with VCAT in different capacities, such as roaming concierge on the floors, assisting users attending hearing at our reception desks and handling general enquiries at our service counter
coordinating VCAT hearings to provide effective in-hearing support to VCAT Members and parties
preparing VCAT mediation and hearing rooms for daily proceedings
providing support to emotionally distressed or high-risk individuals, including handling challenging interactions with users experiencing acute stress, trauma or expressing thoughts of self-harm
liaising with internal stakeholders and referring to other organisational areas to facilitate early resolution of matters
maintaining accurate records of all interactions with VCAT users
perform administrative functions including managing the mail process, data entry of applications, processing VCAT orders, preparation of correspondence, file preparation and online receipting of VCAT fees

In line with the responsibilities and operational needs of the position, this role is required to be performed full-time on-site at our CBD location

There are 2 x fixed term positions available.

About You

To excel in this role, you will have experience in providing frontline customer support in a face-to-face environment explaining complex procedures. You have strong communication skills and an ability to engage with a diverse range of stakeholders, including highly distressed individuals.

You will manage a range of tasks and have the flexibility to move within different areas of the building to suit operational needs.

You will be able to demonstrate:

strong attention to detail
ability to convey complex legal and regulatory information tailored to different audiences
a strong commitment to exceptional customer service
critical thinking and problem-solving skills
proven collaborative skills, working well with others in pursuit of team goals
a commitment to continuous learning and service improvements
approachable demeanour

Benefits

A strong sense of belonging to a collaborative team with strong support among colleagues.
Access to purchase a 'fitness passport' supporting your health and wellbeing with access to gyms and pools at a discounted rate
A sense of purpose helping those within the community access fair and efficient justice
Career development opportunities

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

resume
a short cover letter

Other information

Court Services Victoria(CSV) has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Monday 8 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

| multiple opportunities available jobs in melbourne, vic

Counter Services Officer - Multiple Roles

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Business Services Officer - Multiple Roles

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Administration Assistant

Information Services Officer

Business Services Officer - Multiple Roles

Admissions Clerk

Warehouse Assistant

Customer Service Officer

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I want to receive the latest job alert for | multiple opportunities available in melbourne, vic

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