- 26 days' annual leave, including one for your birthday
- Permanent full time role based in Adelaide, Melbourne, Perth or Newcastle
- We value work life balance and a positive supportive environment
Role
Kaplan International Pathways ANZ is seeking a customer-focused and detail-oriented Admissions Officer to join our Admissions team in Adelaide, Melbourne, Perth or Newcastle.
In this role, you will play a key part in delivering an exceptional admissions experience for prospective international students by assessing applications, processing offers and enrolments, providing expert advice to students and education agents, and ensuring compliance with Australian education regulations.
This is an exciting opportunity for someone with experience in international education who enjoys working in a fast-paced, collaborative environment and is passionate about supporting students on their education journey.
Responsibilities:
- Assess and process international student applications, amendments and offers accurately within agreed service levels.
- Prepare Offer Letters, process Confirmations of Enrolment (CoEs) through PRISMS and maintain accurate student records within the student management system.
- Respond promptly and professionally to enquiries from students, education agents and internal stakeholders via phone, email and other communication channels.
- Provide accurate advice regarding admission requirements, program information, policies and procedures.
- Liaise effectively with internal teams including Sales, Marketing, Operations, Governance and Academic staff to ensure seamless admissions processes.
- Generate reports and maintain accurate admissions data to support operational requirements.
- Ensure compliance with ESOS legislation, National Code requirements, PRISMS and Kaplan policies and procedures.
- Contribute to a positive, collaborative workplace focused on continuous improvement, customer service excellence and student success.
Requirements:
- Experience processing international student applications within an education institution.
- Sound understanding of the Australian international education sector, admissions processes and relevant legislation.
- Excellent customer service skills with the ability to build positive relationships with students, agents and internal stakeholders.
- Strong written and verbal communication skills with exceptional attention to detail.
- Excellent organisational and time management skills, with the ability to manage competing priorities.
- Strong computer skills, including Microsoft Office applications and experience using student management systems.
- The ability to work independently while contributing positively within a collaborative team environment.
- A proactive, adaptable approach with a commitment to continuous improvement and delivering outstanding service.
Kaplan Higher Education and Kaplan International College Adelaide
Kaplan is a global leader in lifelong education, with more than eight decades of experience delivering innovative, student-centred learning across higher education, professional education and pathway programs worldwide. Kaplan Higher Education, trading as Kaplan International College Adelaide, specialises in preparing international students for successful entry into undergraduate and postgraduate study at Adelaide University.
Located in the heart of Adelaide, KIC Adelaide delivers academically rigorous pathway programs that are closely aligned with university expectations and standards. Our programs are designed to develop not only disciplinary knowledge, but also the academic capability, confidence and graduate success skills students need to thrive in Australian tertiary education. This includes a strong focus on critical thinking, academic communication, independent learning and professional academic practice.
Kaplan International College Adelaide is Kaplan’s longest-standing university partnership in Australia. Over more than two decades, this collaboration has supported thousands of students to successfully transition into Adelaide University degrees. The partnership continues to evolve, with a shared commitment to high-quality teaching, student success and positioning KIC Adelaide as Adelaide University’s preferred pathway provider.
Kaplan Australia has been recognized as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organization that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.
Applications close on 14th July 2026.
Background-Check Notice & Declaration
Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.
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