We're looking for a warm, organised and people-focused Admissions Officer to join our Residential team at Bene Aged Care. Together, we'll support prospective residents and their families through one of life's most significant transitions — ensuring every step of the admissions journey feels welcoming, professional and deeply person-centred.
About the Role
In this role, you'll work hand-in-hand with our clinical teams, operational staff, hospitals and community stakeholders to coordinate admissions from initial enquiry right through to move-in day. Together, we'll work toward shared occupancy goals while upholding the Aged Care Act 2024, the Strengthened Aged Care Quality Standards and Bene's values.
Key Responsibilities
As a valued member of our team, you will:
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Assist in coordinating the admissions process for permanent and respite residents
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Respond to accommodation enquiries in a timely, professional and compassionate manner
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Welcome prospective residents and families by conducting personalised tours and sharing information about Bene's services
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Assist with the preparation of Residential Care Agreements and admission documentation
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Provide clear, helpful information regarding aged care fees, accommodation payments and admission requirements
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Collaborate with clinical and operational teams to support smooth resident admissions and transitions into care
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Assist in maintaining admissions pipelines and waitlists to support occupancy objectives
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Build and nurture positive relationships with hospitals, discharge planners, social workers and other community stakeholders
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Maintain accurate admissions, occupancy and waitlist records
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Assist in preparing admissions and occupancy reports
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Contribute to continuous improvement initiatives that enhance the admissions experience for residents and families
About You
You're someone who genuinely cares about people and brings both professionalism and compassion to everything you do. To thrive in this role alongside our team, you'll bring:
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Previous experience in an Admissions, Customer Service or Aged Care role
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Exceptional customer service and relationship-building skills
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Excellent communication and interpersonal skills
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Strong organisational and administrative abilities
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High attention to detail and accuracy
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The ability to manage competing priorities in a fast-paced environment
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A professional, compassionate and solutions-focused approach
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Proficiency in Microsoft Office applications
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Evidence of the right to work in Australia
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A current National Police Certificate
Why Join Bene Aged Care?
When you join Bene, you become part of a team that genuinely supports one another and shares a commitment to making a real difference. Here's what we offer:
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Permanent full-time employment
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Salary Packaging benefits
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Ongoing learning and professional development opportunities
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A supportive and inclusive workplace culture
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The opportunity to make a meaningful difference in the lives of older people and their families
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A place within a values-driven organisation committed to excellence in aged care
If you're passionate about delivering exceptional customer service and walking alongside older people and their families through an important life transition, we'd love to welcome you to our team.
Apply Now!
