In-Demand Senior customer service representative Jobs in Mascot, Nsw

Strategy & Transformation Manager
Commonwealth Bank —Sydney NSW
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Principal, APAC Partner Enablement
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Turbo Air Pty Ltd —Auburn NSW
- $90,000 - $100,000 a year
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14d
Account Director - Sydney, Australia
Accommodations Plus International —Mascot NSW
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Senior Payroll Specialist
DSV —Alexandria NSW
- Full-time
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9d
Customer Service Representative (CSR) - Teleperformance
Teleperformance Australia —Sydney NSW
- From $4,800 a month
- Full-time
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- Typing
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Sr. Workplace Experience & Operations Coordinator
Cushman & Wakefield —Sydney NSW
- Full-time
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6d
Site Supervisor
Wilson Group —Sydney NSW
- Full-time
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Senior Client Service Representative
SITA Switzerland Sarl —North Sydney NSW
- Full-time
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Sales and Marketing Manager
MW Marine —Spit Junction NSW
- $90,000 - $110,000 a year
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8d
Customer Excellence Representative
Carbiz Rentals —Mascot NSW
- $55,000 - $60,000 a year
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- Communication skills
Sales Representative
Zimmer Biomet —Sydney NSW
- Full-time
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Senior Compliance Manager
TMGM —Sydney NSW
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7d
Senior Technical Support Representative
LearnUpon —Sydney NSW
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7d
Food & Pharma Division Manager - Oceania
Alfa Laval —Sydney NSW
- Full-time
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Leasing Executive
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
- Writing skills
- Presentation skills
Quick Apply
9d
Senior Helpdesk Associate
MSD —Macquarie Park NSW
- Full-time
- CRM software
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3d
Sales Development Representative
RELX —Sydney NSW
- Full-time
- Sales
- Customer service
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Strategy & Transformation Manager

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
11 days ago

Full Job Description

Do work that matters

Reporting to the Head of Strategy & Transformation (Customer Service Network), you’ll play a key role in shaping strategy and driving it through to execution across the branch network.

You’ll help define priorities and initiatives, using structured problem solving and insights to set direction then translate that into clear, actionable plans.

Beyond thinking, you’ll deliver. You’ll own key initiatives end-to-end, ensuring they’re well defined, executed effectively, and embedded into day-to-day operations.

If you’re comfortable navigating ambiguity, solving complex problems, and keeping momentum, you’ll directly influence the success of transformation programs and the delivery of customer and business outcomes.

See yourself in our team

As the public face of CommBank, the CSN delivers a seamless banking experience to more than 10 million personal and small business customers through the largest network of branches in Australia. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

CSN helps our customers access the full range of retail banking products and transactions, with every team member from Customer Service Representative through to Regional General Manager making a real difference each day.

On any given day you will

Support the development of CSN strategy and shape priority initiatives.
Translate strategy into clear, actionable plans with defined milestones, outcomes, and success measures.
Drive end-to-end delivery of key initiatives, managing plans, timelines, risks, dependencies, and governance.
Break down complex problems and deliver structured, outcome-focused recommendations.
Partner across the business (Product, Technology, frontline teams) to drive alignment and execution with an enterprise mindset.
Prepare high-quality materials and compelling narratives for senior stakeholders, including Board and EGM papers.
Facilitate key forums, workshops, and decision-making processes.
Track performance and benefits realisation, proactively managing risks, issues, and delivery momentum.
Act as a connector across CSN, bringing together insights to inform outcomes and improve ways of working.
Maintain strong risk discipline and adhere to the Code of Conduct.

Your experience looks like

3-6+ years’ experience in consulting, strategy, transformation, or project delivery roles.
Strong structured problem-solving skills, with the ability to break down complex problems and develop clear, actionable recommendations.
Ability to contribute to shaping strategy and connect strategic priorities to practical delivery outcomes.
Experience using data and insights to inform decision-making and identify opportunities.
Experience developing high-quality materials for executive audiences, including presentations, Board and EGM papers.
Ability to manage multiple priorities and deliver outcomes in fast-paced, ambiguous environments.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/06/2026

Apply Now

Refine Your Search

senior customer service representative jobs in mascot, nsw

Strategy & Transformation Manager

Managed Services COO

Senior Customer Care Representative

Principal, APAC Partner Enablement

Senior Sales Representative

Account Director - Sydney, Australia

Senior Payroll Specialist

Customer Service Representative (CSR) - Teleperformance

Sr. Workplace Experience & Operations Coordinator

Site Supervisor

Senior Client Service Representative

Sales and Marketing Manager

Customer Excellence Representative

Sales Representative

Senior Compliance Manager

Senior Technical Support Representative

Food & Pharma Division Manager - Oceania

Leasing Executive

Senior Helpdesk Associate

Sales Development Representative

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