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Passenger Services Delivery Agent
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Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines. During disrupted or delayed services.
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Passenger Services Delivery Agent

dnata -
Sydney Kingsford Smith Airport NSW

Apply Now

Job Details

Permanent | Part-time
1 day ago

Benefits

Annual leave
Uniform provided
Opportunities for promotion

Qualifications

Customer service
Computer skills

Full Job Description

Ever dreamed of working at the airport? This is your chance to join the world’s leading Ground Handler at Sydney International Airport!

As a Passenger Service Delivery Agent, you’ll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You’ll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

The position available is Permanent Part time.

What You’ll Be Doing:

Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
Assisting passengers
- During disrupted or delayed services
- That require special assistance
- In wheelchairs to and from aircrafts
Forwarding/delivering of baggage to passengers
Follow all OH&S requirements and report incidents immediately
Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
Promote and maintain a positive company image (including grooming, behaviours and service)
Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
Liaise professionally with internal and external clients and stakeholders

What you will receive as an employee:

5 Weeks Annual Leave (accrued on all time worked);
Parking paid by dnata
Uniforms and ID cards supplied;
Minimum engagement of 20 hours per week;
Opportunities for career progression and ability to progress in the business;

What We’re Looking For:

1 - 2 years’ experience in customer service-oriented role
Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
Ability to handle baggage up to 32kg.
Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
Ability to work unsupervised at times and in a changing and fast paced team environment
High level computer skills
Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.

Apply Now

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passenger service agent jobs in mascot, nsw

Passenger Services Delivery Agent

Travel Consultant

Cargo Services Supervisor

Sales Consultant - New Equipment

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