In-Demand Incident manager Jobs in Macquarie Park Nsw

SIAM Incident and Problem Manager
AC3 —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
Quick Apply
8d
Site Manager
Fever —North Sydney NSW
- $65,000 - $80,000 a year
- Weekend availability
- Google Suite
- Management
- Organisational skills
- Employee discount
- Gym membership
Quick Apply
Contract Officer
MDR Cleaning Services Pty Ltd —Arncliffe NSW
- $75,000 - $85,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick Apply
12d
Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
14d
Operations Manager
Forever Care Disability Centre —Bella Vista NSW
- $65,371.76 - $110,622.92 a year
- Full-time
- CRM software
- Management
- Budgeting
- Work from home
Quick Apply
Risk, Compliance & Assurance Manager (Shared Services)
Aboriginal Legal Service —Redfern NSW
- $155,789 - $158,905 a year
- Full-time
- Working with children
- Communication skills
Store Manager
Fish in the family —St Ives NSW
- $80,000 - $90,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick Apply
Problem Manager
Optus —Macquarie Park NSW
- Microsoft Excel
- Management
- Parental leave
6d
Duty Manager
Parra Leagues Group —Dural NSW
- $500 - $5,000 a month
- Full-time
- Management
- Bachelor's degree
- First Aid Certification
- Free food
Quick Apply
9d
Cybersecurity Specialist
wentworth institute of higher education —Surry Hills NSW
- $90,000 - $110,000 a year
- Full-time
- Writing skills
- Master's degree
- Administrative experience
Quick Apply
9d
Senior Facilities Manager
BGIS —Bella Vista NSW
- $150,000 - $170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Referral program
Disability Service Manager
Achieve Australia —North Ryde NSW
- Full-time
- Communication skills
- Annual leave
Manager - Quality and Risk
Kelly+Partners —North Sydney NSW
- Full-time
- Writing skills
- Communication skills
- Employee assistance program
Quick Apply
Incident & Problem Manager
AirTrunk —Sydney NSW
- Analysis skills
- Bachelor's degree
- Agile
Quick Apply
18h
Ranger
Department of Climate Change, Energy, the Environment and Water —Sydney NSW
- $74,213 - $114,627 a year
- Weekend availability
- Management
- Communication skills
- Outdoor work
- Annual leave
14d
Service Delivery Manager
Tata Consultancy Services —Sydney NSW
- Management
- Leadership
Service Delivery Manager
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
4d
NDIS SIL Manager (House Manager)
Ample Life Care Pty Ltd —Maroubra NSW
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Administrative experience
Quick Apply
17h
Assessment Officer
Law Enforcement Conduct Commission —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Research
- Communication skills
- Negotiation
Service Delivery Manager
Ericsson —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree

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incident manager jobs near macquarie park nsw

SIAM Incident and Problem Manager

AC3 -
Sydney NSW

Quick Apply

Job Details

Full-time
$110,000 - $120,000 a year
8 days ago

Qualifications

Management
Incident management
Microsoft Office
Confluence
ITIL
SharePoint
ServiceNow
Communication skills
Negotiation

Full Job Description

$110-$120,000 + VR + Super + Benefits
50/50 WFH
#4 Best place to work in Australia

About AC3

At AC3, our purpose is to make technology real. For our customers, that means reliable services, clear ownership and calm coordination when it matters most.
We are looking for a SIAM Incident and Problem Manager to play a critical role for a State government customer.

You will act as the key point of contact for service providers and the customer across end-to-end Incident Management, Problem Management and Major Incident Management.

This role is about maturity, governance and follow-through. You will bring service providers together, coordinate response and restoration, drive post-incident review activity, and make sure Incident and Problem processes operate in the best interests of the customer.

What you will do

Own Incident Management on behalf of the customer and reduce the overhead required to keep incidents moving effectively.
Coordinate Major Incident response across service providers, customer stakeholders and internal teams.
Initiate and chair Major Incident bridge calls, including clear communications and governance.
Manage Post Incident Review activity and make sure improvements are captured, owned and acted on.
Review Incident and Problem tickets to identify gaps, non-conformance, aged tickets and opportunities for uplift.
Facilitate customer, provider and cross-functional forums that improve end-to-end service outcomes.
Produce regular Incident, Problem and governance reporting for customer and SIAM stakeholders.
Drive continual service improvement across Major Incident, Incident and Problem Management processes.

What you will bring

3+ years of experience in a SIAM end-to-end Service Management environment.
1+ year developing and implementing Incident and Major Incident Management processes.
Experience coordinating investigation and response activity across multi-service-provider environments.
Strong understanding of ITIL and its practical application in Incident Management.
Experience defining frameworks, workflows and governance practices for Incident Management.
Working knowledge of ServiceNow and Incident Management workflows.
Strong facilitation, stakeholder management, communication, negotiation, planning and reporting skills.
The ability to stay calm, structured and effective under pressure during high-impact incidents.

Nice to have

Experience with Service Desk and support best practice.
Experience with Microsoft Office, SharePoint, Confluence and ServiceNow ITSM.
SIAM Foundation or SIAM Professional certification.
Strong leadership qualities with the ability to influence across teams and providers.

Why You’ll Love It at AC3

Be part of a leading SIAM team shaping secure, integrated service delivery for major enterprises.
Work with cutting edge technology in a high trust, low ego environment.
Enjoy hybrid working flexibility, career growth pathways, and a culture that rewards initiative.
Live the AC3 Way - Work Wise, Work Humble, Work Honest.

Ready to Make Technology Real?

Apply now and join a company where collaboration, trust, and innovation drive everything we do.

Quick Apply

Refine Your Search

incident manager jobs in macquarie park nsw

SIAM Incident and Problem Manager

Site Manager

Contract Officer

Incident & SLA Governance Manager

Operations Manager

Risk, Compliance & Assurance Manager (Shared Services)

Store Manager

Problem Manager

Duty Manager

Cybersecurity Specialist

Senior Facilities Manager

Disability Service Manager

Manager - Quality and Risk

Incident & Problem Manager

Ranger

Service Delivery Manager

Service Delivery Manager

NDIS SIL Manager (House Manager)

Assessment Officer

Service Delivery Manager

I want to receive the latest job alert for incident manager in macquarie park nsw

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