7 Activity Street Acacia Ridge Queensland 4110
About Us. We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
The Impact You’ll Make
We have a rare opportunity for an influential and tech savvy leader to join our Infrastructure division as the Regional Customer Support Manager.
In this newly created opportunity , you will lead a national customer service team across Australia and New Zealand to effectively deliver strong customer experience outcomes.
You will play a critical role in supporting our team to champion a customer-centric culture, enhancement and automate sales processes, and deliver high-quality solutions to complex customer needs. Reporting to the Sales Director APAC, key responsibilities include:
Manage and enhance customer service across Australia and New Zealand, ensuring consistent service excellence and region-specific needs are met.
Build and maintain strong relationships with key customers and potential clients, driving customer satisfaction and identifying opportunities for future business growth.
Lead change initiatives that improve system utilisation, enhance and automate processes, service delivery and frontline sales enhancement practices.
Drive the identification and documentation of RPA use cases by analysing business processes and translating them into structured automation requirements.
Coordinate the generation/utilisation and analysis of quoting and performance data and deliver insights to commercial sales leadership
Own and optimise the use of CRM platforms, ensuring systems support service delivery, reporting, and customer insights
Analyse customer and service performance data to inform decisions, prioritise improvements, and track outcomes
Partner with senior leaders, operational teams, and external stakeholders to align customer service outcomes with broader business and infrastructure objectives
Develop and maintain a customer delivery strategy, ensuring that sales deliveries meet customer expectations and align with sales orders.
What You’ll Bring
Proven success in a Senior Leadership position in Customer Service, Service Delivery or Internal sales. Demonstrated experience working within infrastructure, utilities, transport, energy will come highly regarded.
Qualifications in Business Administration, Customer Service Management, or related fields, regarded
Extensive experience in CRM management with demonstratable capabilities in and driving optimisation, automation and adoption
Strong knowledge of sales and quality systems, with experience in Quality Assurance, CRM software/procedures, and Microsoft Office Suite.
Highly developed organizational and communication skills, with the ability to prioritize and effectively manage a large volume of work.
Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.
All successful applicants will be required to undergo pre-employment checks including a medical.
Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.
