In-Demand Virtual assistant Jobs in Liverpool, Nsw

Customer Service Specialist - SaaS Software (Librarians Welcome)
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- Customer service
- AI
- Work from home
- Parental leave
Testing Technician
Australian Red Cross Lifeblood —Alexandria NSW
- From $36.55 an hour
- Part-time
- Laboratory
- Laboratory experience
- AI
- Parental leave
- Employee assistance program
12d
Sales/Business Development Representative I
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Work from home
- Parental leave
Assistant Store Manager - Sydney Outlet Village
Decjuba —Liverpool NSW
- Full-time
- Merchandising
- Referral program
13d
APAC Sales Channel & Strategic Partnerships Manager
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- Presentation skills
- AI
- Work from home
- Parental leave
Assistant Store Manager - Merrylands
Decjuba —Merrylands NSW
- Full-time
- Merchandising
- Leadership
- Referral program
Assistant Store Manager - Hurstville
Decjuba —Hurstville NSW
- Full-time
- Merchandising
- Leadership
- Referral program
Second in Charge / Assistant Director - Marrickville
Rise & Shine Kindergarten —Marrickville NSW
- Full-time
- Management
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
12d
Assistant Store Manager - Macquarie
Decjuba —Macquarie Park NSW
- Full-time
- Merchandising
- Leadership
- Referral program
ANZ Senior Field Sales Executive - GRC Solutions
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
- Parental leave

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Customer Service Specialist - SaaS Software (Librarians Welcome)

Wolters Kluwer -
Macquarie Park NSW

Apply Now

Job Details

Full-time

Benefits

Work from home
Parental leave

Qualifications

Customer service
Japanese
Technical support
SaaS
AI
Integrated library system

Full Job Description

Join our APAC regional team as a Customer Service Specialist.

You will be the first point of contact of our customers across Asia Pacific, addressing customer inquiries and offering solutions for basic technical issues, ensuring an exceptional customer service experience. This role is essential in initiating the support process and ensuring customer satisfaction from the outset.

This is a Full-time Permanent position, based in Macquarie Park, Sydney (hybrid working, working in office 2 days per week) #LI-Hybrid

WHAT YOU DO

Respond to customer inquiries via telephone or email.
Troubleshoot basic technical issues related to our products and services.
Record and document customer interactions and technical issues.
Provide clear and concise instructions to customers for problem resolution.
Escalate complex issues to higher-level specialists or appropriate departments.
Maintain up-to-date knowledge of product features and basic troubleshooting techniques.
Follow up with customers to ensure issues are resolved satisfactorily.
Participate in training sessions to improve technical support skills.
Provide feedback to improve support documentation and processes.

WHO YOU ARE

3+ years of experience in customer service, customer support, technical support, or a related client-facing role.
Experience supporting SaaS software, online subscription platforms, digital library systems, academic library users, or online reference services is preferred.
Customer Communication: Ability to communicate effectively with customers to understand their technical issues.
Basic Troubleshooting: Skills to identify and resolve basic technical problems.
Documentation: Ability to accurately record and maintain details of customer interactions.
Product Knowledge: Familiarity with the company's products and basic functions.
Time Management: Efficient in managing time to handle multiple customer inquiries.
Basic Technical Tools: Proficiency in using customer support software and tools.
Problem Escalation: Understanding when and how to escalate issues.
Customer Follow-Up: Ability to follow up with customers to ensure problem resolution.
Language: Japanese language proficiency is preferred (spoken and written).

WHAT WE OFFER

Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)
Learning and Development opportunities
Access to health and wellness programs
Parental leave benefits that exceed legislative requirements
The opportunity to work within a global organization with experienced leaders

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Apply Now

Refine Your Search

virtual assistant jobs in liverpool, nsw

Customer Service Specialist - SaaS Software (Librarians Welcome)

Testing Technician

Sales/Business Development Representative I

Assistant Store Manager - Sydney Outlet Village

APAC Sales Channel & Strategic Partnerships Manager

Assistant Store Manager - Merrylands

Assistant Store Manager - Hurstville

Second in Charge / Assistant Director - Marrickville

Assistant Store Manager - Macquarie

ANZ Senior Field Sales Executive - GRC Solutions

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