Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team based in Sydney.
In this role, you will act as a trusted guide for prospective candidates considering cochlear implantation—providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery.
This is a highly collaborative role where you will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive strong conversion outcomes.
By reaching out to consumers and offer them valuable insights through mentoring, you will play an important role in helping our customers to Hear now. And Always.
Please note: This is a 12 Month Maternity leave position until October 2027.
Key Responsibilities include:
Consumer Engagement & Communication
Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support
Act as the primary contact for candidates via phone, email and events
Guide candidates through the hearing implant journey with empathy, clarity and accurate information
Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network
Support and attend consumer and professional events to proactively engage and nurture candidates
Cross-functional Collaboration
Partner closely with Marketing to optimise consumer engagement strategies and lead management
Work with Sales and Clinical teams to connect candidates with appropriate programs and services
Contribute to a consistent and high-quality candidate experience across all touchpoints
Data Tracking & Insights
Track all consumer interactions using CRM and business systems
Analyse lead flow, conversion trends and engagement metrics to support market growth
Identify emerging trends and provide recommendations to enhance performance
Follow-up & Candidate Experience
Maintain rigorous follow-up on all consumer interactions, ensuring no opportunity is missed
Deliver a high-touch, personalised experience that builds trust and confidence
Administrative Support
About You
You are a strong communicator who thrives on building relationships and supporting people through important decisions. You bring both commercial acumen and emotional intelligence to every interaction.
Required Skills & Experience
Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
Strong influencing and persuasive communication skills (particularly over the phone)
High emotional intelligence, with the ability to tailor communication to diverse audiences
Excellent interpersonal skills and ability to build trust quickly
Strong organisational skills with ability to manage multiple priorities and follow-ups
Comfortable using CRM systems, databases, and digital tools
Desirable
Experience in patient support programs or consumer engagement roles
Background in audiology, speech & language, or healthcare
Personal connection to hearing loss or Cochlear products (advantageous but not essential)
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
