In-Demand Reservations agent Jobs in Kingscliff, Nsw

Reservations Agent
Accor Apartments & Realty —Kingscliff NSW
- Part-time
- Hospitality
- Customer service
- Communication skills

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Reservations Agent

Accor Apartments & Realty -
Kingscliff NSW

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Job Details

Permanent | Part-time

Benefits

Games room

Qualifications

Hospitality
Customer service
Communication skills

Full Job Description

Mantra on Salt Beach is located in Kingscliff just south of the Gold Coast / Northern New South Wales border. This property offers comfortable hotel, one and two bedroom spa suites with full service kitchens and private balconies to enjoy the serenity of surrounding bushland and ocean views. With a generous lagoon style pool, tennis courts, games room, large meetings and events spaces and the choice of two food and beverage offerings, Surge Bar & Restaurant and Seasons Restaurant it is a location and property that attracts a wide range of traveller. During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!

Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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reservations agent jobs in kingscliff, nsw

Reservations Agent

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