A great opportunity exists for a dynamic and motivated Japanese Speaking Tour Coordinator to join H.I.S. Australia Pty Ltd on a Full-time basis. H.I.S. Australia Pty Ltd is the regional subsidiary of H.I.S. Co., Ltd, one of Japan’s leading travel organisations (https://his-oceania.co/). The company's philosophy is to contribute to the advance of world peace and mutual understanding by increasing the knowledge of people in the world through tourism, and thereby overcoming the differences of nationality, race, culture, and religion.
As a Tour Coordinator you will processes group tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance; working over the telephone and on-line.
Responsibilities are, but not limited to:
- Prepare quotes and itineraries for group travel
- Answer queries from agents in Japan and offer suggestions on tours, travel routes, accommodation and local customs
- Provide literature and information on local tours and places of interest
- Confirm travel and accommodation reservations and inform clients of bus, plane, ship and train connections; as well as notifying clients of travel dates, baggage limits, medical and visa requirements
- Provide information on tourist attractions or tours available, and procedures regarding lost or stolen documents; as well as climates and customs, relevant government regulations and use of credit cards or traveller's cheques;
- Maintain good supplier relations and negotiate prices with Australian providers;
To be considered for the position, the candidate must have the following:
- Fluency in the Japanese language;
- A deep understanding of Japanese customs and business etiquette;
- Minimum 12 months in inbound travel environment, preferably in a groups tour coordinator capacity
- Previous exposure to planning for quoting for B2B clients, preferred but not essential
- Excellent communication skills, written & verbal, with good phone manner.
- Sound sense of business, with an interest in customer service delivery
- Strong administration/organisational skills with familiarity of Microsoft Suite
- Strong attention to detail
- Ability to prioritize tasks and manage time effectively
- Ability to effective work as part of a team
- Australia Permanent Residency or Citizenship
All further training will be provided for the successful candidate. To apply, click the Apply Now button! Please note that H.I.S. Australia Pty Ltd will only accept applications received through Indeed's web-based system email. Only successful applicants will be contacted.
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Experience:
- Tour Coordinator: 1 year (Preferred)
Work Authorisation:
Work Location: In person
