In-Demand Crm manager Jobs in Katoomba, Nsw

Customer Care and Program Design Specialist
Youthworks —Blue Mountains NSW
- Part-time
- CRM software
- Customer service
- Microsoft Office
9h

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Customer Care and Program Design Specialist

Youthworks -
Blue Mountains NSW

Apply Now

Job Details

Permanent | Part-time | Full-time
9 hours ago

Qualifications

CRM software
Customer service
Microsoft Office
Direct sales
Working with Children Check
Communication skills
Time management

Full Job Description

Youthworks Outdoors
28 Aug
Written By Human Resources

Division/Branch: Youthworks Outdoors

Location: Port Hacking, Shoalhaven or Blue Mountains

Job Type: Permanent, Part time (with potential for full time)

Closing Date: As soon as the position is filled

Youthworks Outdoors leads the way in professional Christian Camping. Through the practise of temporary community; the passionate, enthusiastic and highly skilled team use outdoor learning experiences to bring together bible based discipleship and outdoor education in a unique and powerful way. The team is made up of a talented bunch of people who love Jesus, seek adventure in the outdoors and believe that not all lessons are best taught in the classroom. They are just as passionate about Christian ministry to young people as they are about adventurous experiences in God’s creation..

About the role

To build new and maintain existing relationships with School clients whilst providing logistical and administration support. Also oversee information flow between camp groups and relevant stakeholders so as to assist the delivery of School camp programs in a professional, helpful and timely manner.

Your responsibilities

Liaising with Clients

Manage high quality client-centered service that achieves a pleasant experience for clients and promotes Youthworks in a positive way•

Manage clients requests and needs through prompt and courteous contact and follow up whilst following Youthworks practices and policy

Liaise with school camp client groups ensuring groups receive a high level of professionalism and customer service throughout the organizing period of their stay

Ensure all relevant information is forwarded to internal and external stakeholders as required and in a timely manner

Work with those responsible for delivery of on the ground service to client groups to ensure consistency in communication and service delivery

Conduct Centre Visits as appropriate with clients

Coordinate the managing of client group’s lost property utilising Youthworks practices including return of relevant items and donation of non-claimed items.

Sales

Identify opportunities to offer information and make product or service suggestions based on a client’s needs

Work closely with new and existing clients to determine their present and future needs and propose suitable services to meet these

Prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes

Proactively pursue all enquiry leads as and when they are identified with the aim to secure their business

Enthusiastically and routinely seek return business with existing clients

Administration

Accurately maintain and keep up to date client records, booking information and visual diary interface with the CRM database

Assist in building and maintaining contact lists for relevant purposes including marketing campaigns

Provide administrative assistance to the Customer Relations & Bookings Manager as required

Assist in the answering of incoming queue calls

Meet regularly with the Customer Relations & Bookings Manager to coordinate and report on ministry under your care, and to contribute to improvement of future school camp quality and efficiency

Coordinate with relevant Outsdoors Stakeholders in regards to school visits

Work in conjunction with the relevant stakeholders (both internal and external as necessary) to ensure effective bookings with school camp client groups

Systems

Accurately maintain and keep up to date relevant records as needed by Youthworks and industry standards

Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly

Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible

Provide feedback on system improvement measures that ensure excellence in service to our stakeholders

People

Assist in coaching Program Staff in their ministry skills

Deliver camp programs including presentation of Christian content as required

Conduct training and mentoring as appropriate to your Outdoor Education skills, specialization and experience

Additional Responsibilities

Interact with participants / guests in a friendly and courteous manner and communicate accurate and consistent information as it relates to Youthworks’ policies and procedures

Maintain an overview of guest feedback and in conjunction with relevant staff implement strategies to increase guest satisfaction

Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible

Undertake other duties related to the role as directed by the Customer Relations & Bookings Manager

You will need to demonstrate

Employee responsibilities

Attend Youthworks conferences, events, and training

Adhere to Youthworks policies and procedures

Propose and undertake appropriate professional development

Keep abreast of industry knowledge, initiatives, and changes for continuous improvement in service delivery

Perform additional duties within skill set as required from time to time

Comply with Youthworks standards as well as industry regulations and safety standards

Contribute to the improvement of the policies and procedures

Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly • Model Christian behavior in all aspects of the role

Work autonomously and effectively in a ministry environment where it is important that time is used efficiently, honestly, and resourcefully

Be an active team member participating in team meetings and devotions, and be an active member of the Youthworks community

Demonstrate continual commitment to Youthworks’ Mission

Work consistently with the values and ethos of Youthworks as a Christian employer

What we would really like you to have

Essential

Current church-based child protection training endorsed by the Safe Churches Training Agreement

Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority

experience using CRM systems

Computer literacy in Microsoft Office applications

Well-developed written and verbal communication skills with a focus on providing strong customer service

A systematic and focused approach to tasks with a strong attention to detail

An ability to work to set deadlines

An ability to work with a wide range of staff to achieve effective outcomes

Strong work ethos

Strong customer service focus

Personal Christian faith and willingness to work within an Anglican organisation

Commitment to work with Youthworks mission

Verified and Cleared Working With Children Check number for paid employment

Desirable

Experience in direct sales

Experience with planning and managing small to large scale events

Sales, Marketing or Business qualifications

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Customer Care and Program Design Specialist

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