In-Demand Brisbane Jobs in Ipswich, Qld

Customer Contact Officer
Queensland Rail —Ipswich QLD
- From $85,757 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
13d
Casual Disability Support Worker – Ipswich, Gatton & Brisbane
Relief wakes —Redbank Plains QLD
- $45.28 - $54.28 an hour
- Experience working with children
- First Aid Certification
- In-person
- Professional development assistance
Quick Apply
BMA Villages – Allrounders - Perm Relief Pool - FIFO
Compass Group Australia —Ipswich QLD
- $67,890 a year
- Full-time
- Hospitality
- Computer skills
- Communication skills
- Free food
Catering Assistant and Cooks
Compass Group Australia —Ipswich QLD
- Part-time
- Management
- Organisational skills
- Communication skills
Seasonal - Truck Driver
Australia Post —Redbank QLD
- $40.12 an hour
- Seasonal
Cafe Allrounder/Barista/Shift Supervisor
The Coffee Club —Ipswich QLD
- Temporary
- Hospitality
- Restaurant
- Café
- Employee discount
Quick Apply
Exterior Cleaning Technician - Brisbane
Brisbane Gutter and Exteriors —Forest Lake QLD
- From $35 an hour
- Cleaning
- In-person
- Outdoor work
- Paid training
Quick Apply
12d
Support Worker
Kanda —Ipswich QLD
- $35 - $46 an hour
Quick Apply
Support Worker
Individualised Community Access Services Pty Ltd —Ipswich QLD
- $33 - $45 an hour
- First Aid Certification
- In-person
- Professional development assistance
Quick Apply
2d
Barista / Cook
The Coffee Club —Ipswich QLD
- Temporary
- Hospitality
- Restaurant
- Café
- Employee discount
Quick Apply
Trainer and Assessor (Early Childhood Education)
Queensland Childcare Services —Ipswich QLD
- $35 - $42 an hour
- Weekend availability
- Remote
- Fuel card
- Work from home
Quick Apply
6d
Disability Domestic Assistant
OAK Disability —Ipswich QLD
- $34.10 - $36.08 an hour
- No weekends
- In-person
- Travel reimbursement
Quick Apply
Site Administrator
Compass Group Australia —Ipswich QLD
- $87,253 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free food
Front Office Attendant
Compass Group Australia —Ipswich QLD
- $76,154 a year
- Full-time
- Hospitality
- Administrative experience
- Communication skills
- Free food
DISTRIBUTION DELIVERY DRIVER - BRISBANE
Winc —Richlands QLD
- $1,500 - $2,200 a week
- Monday to Friday
- Management
- Customer service
- Communication skills
Barista/All Rounder Front of House
K&K Austrian Cafe Bakery & Restaurant —Sinnamon Park QLD
- $26 - $32 an hour
- Serving
- Customer service
- In-person
- Employee discount
Quick Apply
EOI | Front of House | Brisbane South & East
Queensland Venue Co. PTY LTD —Springfield Lakes QLD
- Weekend availability
- Hospitality
- Communication skills
- Employee discount
Quick Apply
5d
Security Officers
Compass Group Australia —Ipswich QLD
- 12 hour shift
- First Aid Certification
Concreters and Concrete Labourers
Shadforth —Ipswich QLD
- Overtime
- Annual leave
- On-the-job training
Quick Apply
Cricket Coach - Brisbane/Ipswich (Casual)
No Limits Sports —Ipswich QLD
- Experience working with children
- Communication skills
Quick Apply

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Customer Contact Officer

Queensland Rail -
Ipswich QLD

Apply Now

Job Details

Permanent | Full-time
From $85,757 a year
13 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience

Full Job Description

Req. Id: 11896

Date: 6 Aug 2026

Location:

Ipswich, QLD, AU, 4305

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, we’re built on the foundation of true connection—not just through the railways we operate, but through the relationships we nurture within our teams and the communities we serve across Queensland. For more than 160 years, we’ve played a vital role in connecting people, places, and opportunities. Now, we invite you to be part of our proud legacy as we continue to drive progress and help shape a brighter, more sustainable future for generations to come.

About the Role

We are currently seeking a highly motivated and customer-focused Customer Contact Officer (AS3) to join our Ipswich-based Customer Contact Centre. This is a permanent, full-time opportunity working Monday to Friday on a rotating roster. This role has a starting salary of $85,757 + 12.75% super.

As the first point of contact for Queensland Rail, you will play a critical role in delivering a positive customer experience. Operating from the Customer Contact Centre switchboard, you will manage a high volume of incoming calls, respond to email enquiries, make outbound calls where required, and coordinate enquiries through to resolution. Working with a broad range of customers and internal stakeholders, you will ensure information is accurate, timely, and delivered with professionalism and care.

Key Responsibilities:

Deliver exceptional customer service as the first point of contact for customer, public, and stakeholder enquiries
Manage high volumes of inbound telephone calls and email enquiries, ensuring prompt and professional responses
Make outbound calls to customers and internal stakeholders to obtain information, provide updates, and support enquiry resolution
Assess, investigate, and coordinate customer enquiries through to completion, ensuring a positive customer experience
Maintain accurate records and update customer information across relevant systems
Provide clear and accurate information regarding Queensland Rail services, processes, and customer enquiries
Liaise with internal teams and stakeholders to resolve enquiries efficiently and within agreed service timeframes
Contribute to continuous improvement initiatives that enhance customer service delivery and operational efficiency

About You

To be successful in this role, you will:

Have a genuine passion for helping people and providing excellent customer service
Possess strong administrative skills with a high level of accuracy and attention to detail
Be confident in using computer systems, including Microsoft Office (intermediate level or higher)
Thrive in a fast-paced, team-oriented environment, and adapt well to change
Have proven experience in a Contact Centre or customer-facing role, including meeting performance and quality standards
Demonstrate clear communication, problem-solving ability, and the capacity to manage multiple priorities.

Sounds great what’s next?

If you're enthusiastic, customer-focused, and ready to take the next step in your career, apply now via our website by 11:59pm (GMT+10:00 Brisbane) Friday 21st of August 2026.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks. We may also be considering more than one vacancy under this advertisement and some roles may also be advertised externally.

To learn more about this Queensland Rail career opportunity please contact [email protected]. Please do not email your application. We can only accept applications received via our website.

Apply Now

Refine Your Search

brisbane jobs in ipswich, qld

Customer Contact Officer

Casual Disability Support Worker – Ipswich, Gatton & Brisbane

BMA Villages – Allrounders - Perm Relief Pool - FIFO

Catering Assistant and Cooks

Seasonal - Truck Driver

Cafe Allrounder/Barista/Shift Supervisor

Exterior Cleaning Technician - Brisbane

Support Worker

Support Worker

Barista / Cook

Trainer and Assessor (Early Childhood Education)

Disability Domestic Assistant

Site Administrator

Front Office Attendant

DISTRIBUTION DELIVERY DRIVER - BRISBANE

Barista/All Rounder Front of House

EOI | Front of House | Brisbane South & East

Security Officers

Concreters and Concrete Labourers

Cricket Coach - Brisbane/Ipswich (Casual)

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