UOW is reshaping its Information Technology Division to better support the future of education, research and digital services. We are building a technology function that puts customers at the center, embraces innovation, and delivers real impact across the University.
As part of this evolution, we are recruiting across a range of leadership and specialist technology roles. At a pivotal time for UOW, these opportunities will help shape how technology services are delivered, strengthen partnerships across the University community, and contribute to the University's strategic ambitions.
Join us at a defining moment and help shape the future of technology at UOW—building the capabilities, culture and services that will empower our people and enable the University's ambitions for years to come.
About the Role
As Associate Director, Enterprise Technology Operations you will lead the University's enterprise technology operations portfolio, ensuring critical technology services remain secure, reliable, scalable and future-ready. You will be responsible for the performance, reliability and continuous improvement of critical technology services, ensuring they remain secure, scalable and aligned to the needs of students, staff and the broader University community.
Reporting to the Chief Digital Officer, you will lead a diverse portfolio spanning cloud operations, enterprise services, networks and audio-visual technologies, corporate systems, digital workplace services and ServiceNow. Working closely with senior stakeholders across the University, you will drive operational excellence, strengthen service management practices, and lead initiatives that modernise technology services and enhance user experience.
About the Team
Digital Services is the University's central technology and information management function, delivering the platforms, infrastructure and digital capabilities that support teaching, research and business operations. The Enterprise Technology Operations team is responsible for the delivery and support of the University's core technology services, enabling a reliable, secure and high-performing digital environment.
The team works closely with stakeholders across the University to deliver operational excellence, drive continuous improvement and support the successful adoption of emerging technologies and digital transformation initiatives.
What You will Bring
- Extensive experience leading enterprise technology operations and service delivery within large and complex organisations.
- Strong knowledge of IT Service Management (ITSM) frameworks and best practices, including incident, problem, change and service performance management.
- Experience overseeing diverse technology domains such as cloud platforms, enterprise systems, networks, digital workplace and service management platforms.
- A proven ability to lead operational transformation, service improvement, automation and technology modernisation initiatives.
- Exceptional stakeholder engagement skills, with the ability to build trusted partnerships and influence outcomes across a wide range of business and technology stakeholders.
- Strong commercial acumen, including budget management, vendor oversight and contract management.
- Experience managing governance, risk, cybersecurity and compliance requirements within enterprise environments.
- Demonstrated success leading and developing high-performing multidisciplinary teams.
- Experience leveraging automation, AI and emerging technologies to improve service performance, operational efficiency and user experience.
- Relevant tertiary qualifications in Information Technology, Engineering or a related discipline, and/or an equivalent combination of education and senior leadership experience.
This is an exciting opportunity to lead a critical technology operations portfolio and play a key role in shaping the future of digital services at one of Australia's leading universities.
Why Join UOW
- Competitive salary package
- 35-hour full-time work week supporting greater balance and flexibility
- Flexible working arrangements and family-friendly policies
- Generous leave entitlements including additional concession days over the Christmas–New Year period.
- Purchased leave options to provide greater flexibility throughout the year.
- Ongoing professional development and clear career progression opportunities
Role Details
- Employment type: Full-time, 5-year fixed-term opportunity
- Level: Level 10 | Attractive remuneration package available
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- Location: Wollongong Campus / Hybrid
- Valid Australian work rights required. Visa sponsorship is not available.
How to Apply
To apply for this position, you are required to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
For further information about this position, please contact Kylie Stephens on + 61 2 4239 3936.
Closing Date: Friday 14 August 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
