Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes)
- Join a dynamic and innovative agency committed to simplifying how we work and improving experiences for our members, volunteers and communities.
- Be part of a team that is shaping the future of process management and continuous improvement across NSW SES.
- Lead initiatives that remove complexity, reduce administrative burden and create clearer, more efficient ways of working.
- Work in a volunteer-based agency supporting communities across New South Wales.
- Full-time temporary opportunity available until 30 June 2028.
- Location: Wollongong or Sydney
About the opportunity
Are you passionate about simplifying complex problems and helping people work more effectively? Do you enjoy turning fragmented, inconsistent or inefficient ways of working into clear, practical and sustainable processes?
We are looking for an experienced Senior Process Improvement Specialist to lead process improvement initiatives across NSW SES.
In this role, you will work with stakeholders across operational and corporate areas to identify improvement opportunities, analyse current ways of working, design future-state processes and embed practical solutions that deliver measurable outcomes. You will use tools and approaches such as Nintex Process Manager, Power BI, automation technologies and emerging AI capabilities to improve efficiency, reduce duplication and strengthen organisational capability.
You will play a key role in building a culture of continuous improvement by supporting process owners, facilitating workshops, coaching stakeholders and helping teams adopt consistent process management practices across the organisation.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here .
About you
To be successful in this role you will:
- Demonstrate experience leading complex business improvement initiatives that deliver measurable organisational outcomes.
- Apply expertise in process analysis, design and optimisation to improve efficiency, effectiveness and customer experience.
- Build trusted relationships and influence stakeholders at all levels to drive change and achieve shared outcomes.
- Leverage data, insights and enabling technologies to identify opportunities, support decision-making and enhance organisational capability.
- Demonstrate a strong commitment to continuous improvement, innovation and creating better ways of working.
What we can offer you
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
Attractive salary package of up to $166,562.16 (salary range $133,348.00 - $146,945.0- . Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading.
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs and services
- Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.
How to apply
Your application should include as separate attachments:
- A cover letter (maximum one page) outlining your interest in the role and demonstrating your experience leading process improvement initiatives, influencing stakeholders and delivering organisational outcomes.
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
Want to know more?
If you want to know more about this opportunity, please contact Alex Bragg,
[email protected].
The role description is available here.
Talent Pool
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.
For more information on how to apply for a role in the NSW Public Sector please
Applications close: Monday, 10 August 2026, 11:55 pm.
The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.
