In-Demand Client services Jobs in Hornsby, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
10d
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Intake and Assessment Officer
Mission Australia —Hornsby NSW
- $94,472 a year
- Full-time
- Management
- Microsoft Office
- Databases
Medical Device Office Administrator - Castle Hill, NSW
Medisa Pty Ltd —Castle Hill NSW
- $26.50 - $35.00 an hour
- Full-time
- Customer service
- Computer skills
- Typing
Quick Apply
5d
Gym Sales Representative - Casual Hours - Food Sampling
Hive Direct Marketing Solutions Pty Ltd —Sydney NSW
- $650 - $2,000 a week
- Urgently hiring
- Microsoft Word
- Sales
- Customer service
- Professional development assistance
- Free food
Quick Apply
Customer Service Representative/Administrator
SCCR Restorations Pty Ltd —Castle Hill NSW
- $35 an hour
- Full-time
- Customer service
- Administrative experience
- In-person
Quick Apply
Customer Support & Administration Officer - Allied Health Practice
Grace Children's Therapy —Castle Hill NSW
- Part-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
Administration Assistant - Part-time - Remote
Healthproof —North Sydney NSW
- $55,000 - $60,000 a year
- Full-time
- Remote
- English
- Administrative experience
- Communication skills
- Work from home
- Referral program
Quick Apply
Client Services Administrator
Geoffrey Nathan Australia Pty Ltd —Barangaroo NSW
- From $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Admin Assistant - Visas | Sydney, NSW
Skillverse Education and Migration Pty Ltd —Parramatta NSW
- $49,900.00 - $85,591.96 a year
- Full-time
- Office
- Microsoft Office
- Organisational skills
- Health insurance
Quick Apply
Store Team Member - Castle Towers
Universal Store —Castle Hill NSW
- Customer service
Commercial Cleaner | Immediate Start | Flexible After Hours | Hornsby, Ryde, St Ives
Sunbright Cleaning —Hornsby NSW
- $38 - $43 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
- Travel reimbursement
- Paid training
Quick Apply
Aged Care Support Worker at Wahroonga, NSW 2076
Love At Home Pty Ltd —Wahroonga NSW
- $38.91 - $46.00 an hour
- Weekend availability
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
23h
Planogram Merchandiser
BIG Brand Influence Group —St Ives NSW
- $34.34 an hour
- Monday to Friday
- Planograms
- POS
- Organisational skills
Quick Apply
Education
Uniting —Wahroonga NSW
- $28.92 - $33.24 an hour
- Part-time
- Experience working with children
- First Aid Certification
- Employee assistance program
Claims Assistant
SCCR Restorations Pty Ltd —Castle Hill NSW
- From $35 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
Quick Apply
Corporate Receptionist
Genesis Offices —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Contract Manager (Contract Administrator)
BIC Consolidated —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Administrative experience
- Cleaning
Quick Apply

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
10 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

client services jobs in hornsby, nsw

Operations Manager - NDIS Service Provider

Regional Support Coordinator

Intake and Assessment Officer

Medical Device Office Administrator - Castle Hill, NSW

Gym Sales Representative - Casual Hours - Food Sampling

Customer Service Representative/Administrator

Customer Support & Administration Officer - Allied Health Practice

Administration Assistant - Part-time - Remote

Client Services Administrator

Admin Assistant - Visas | Sydney, NSW

Store Team Member - Castle Towers

Commercial Cleaner | Immediate Start | Flexible After Hours | Hornsby, Ryde, St Ives

Aged Care Support Worker at Wahroonga, NSW 2076

Planogram Merchandiser

Education

Claims Assistant

Corporate Receptionist

NDIS Local Area Coordinators

Mortgage Broker

Contract Manager (Contract Administrator)

I want to receive the latest job alert for client services in hornsby, nsw

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