In-Demand Employment support officer Jobs in Heidelberg West, Vic

Employment Support Officer
WISE Employment —Heidelberg West VIC
- Full-time
- Case management
- Communication skills
- Travel reimbursement
Employment Pathways & Programs Officer
City of Darebin —Darebin VIC
- Management
- Organisational skills
12d
Initial Assessment Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Recruiting
5d
Administration Officer
Employment Hero —Melbourne VIC
- $81,496 - $98,955 a year
- Part-time
- Hybrid work
- Administrative experience
- Recruiting
- AI
11h
Scheduling Officer
Department of Justice and Community Safety —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
11d
Court Assessment and Prosecutions Officer - Broadmeadows
Victorian Government —Melbourne Northern Suburbs VIC
- $91,971 - $98,955 a year
- Full-time
- Experience working with children
5d
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
Review Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Microsoft Office
- Communication skills
4d
Compliance Support Officer
Victorian Government —Melbourne VIC
- $91,971 - $98,955 a year
- Full-time
- Hybrid work
3d
Senior Housing Services Officer
Victorian Government —Melbourne Northern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
4d
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Casual Ward Clerk / Customer Service Officers
St Vincent's Health Australia —Melbourne VIC
- Night shift
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
11d
Initial Assessment Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
5d
Evaluation Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Research
- Analysis skills
3d
Education Performance Support Officer
AMES Australia —Melbourne VIC
- $62,501 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Employee discount
20h
Contact Centre Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Salesforce
- Communication skills
10d
Evaluation Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Research
- Analysis skills
3d
Records Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
11d
Facilities Officer
University of Melbourne —Parkville VIC
- $85,328 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
3d
Administration Officer (NDIS) – William Street, Melbourne VIC
Instant Support —Melbourne VIC
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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Employment Support Officer

WISE Employment -
Heidelberg West VIC

Apply Now

Job Details

Full-time

Benefits

Travel reimbursement
Salary packaging

Qualifications

Intake
Community Services
Driver Licence
Case management
Diploma
Communication skills

Full Job Description

Location: Heidelberg West, Victoria (with fortnightly travel to Bendigo; mileage reimbursed)

Employment Type: Full-Time / Permanent

Why Join WISE? (What We Offer)

Travel Reimbursement: Full mileage reimbursement provided for your fortnightly travel to Bendigo.
Salary Packaging: Access generous not-for-profit salary packaging to significantly increase your take-home pay.
Impactful Work: Experience a deeply rewarding career path where your structural support directly empowers individuals and builds inclusive communities.
Culture & Support: Work within a compassionate, values-driven team that balances professional excellence with pure heart.

About Us

WISE is a leading not-for-profit employment services provider dedicated to the belief that everyone deserves the opportunity to find meaningful work. Our Social Enterprises operate with a proud double bottom line, combining commercial viability with life-changing social impact.

Peppergreen Farm (based in Bendigo) is a vibrant community and tourism hub offering enriching training and positions in horticulture, hospitality, and retail.
Clean Force Property Services delivers high-quality commercial cleaning solutions with a focus on creating sustainable employment opportunities.

Together, these enterprises offer supported employment options that serve as vital, empowering pathways toward open employment.

Role Purpose

As the Employment Support Officer , you will operate as a vital, high-impact conduit between commercial enterprise leadership, external funding frameworks, and supported employees. Your core focus will be managing the end-to-end support pipeline: conducting initial suitability assessments, overseeing NDIS intake and compliance, mentoring staff, delivering specialized behavioral interventions, and managing escalated support requirements.

You are the critical link that guarantees individuals living with disability or disadvantage receive the holistic care, workplace structural adjustments, and strategic advocacy necessary to achieve their desired healthcare and employment outcomes.

Key Responsibilities

Assessment, Intake & Transition Management:

Undertake robust assessments surrounding the overall suitability of applicants, alignment with available positions, specialized support needs, and external program eligibility criteria.

Facilitate the seamless intake and onboarding of new supported employees, ensuring the highly accurate and compliant completion of all funding body intake paperwork.

Prepare, compile, and execute Supported Wage System (SWS) applications for eligible employees to accurately benchmark productivity and fair remuneration.

Individualized Support, Mentoring & Crisis Intervention:

Mentor supported employees in navigating appropriate workplace relationships, fostering positive peer-to-peer relationships, and establishing clear professional communication.

Consistently monitor and evaluate ongoing formal and informal feedback from employees regarding their day-to-day progress, workplace adjustments, and evolving support needs.

Provide timely intervention, specialized targeted support, and direct operational management of escalated support requirements or behaviors.

Establish and follow up on formal response processes including de-escalation, conflict resolution, prevention planning, and long-term behavioral management.

Actively assist employees to define, pursue, and successfully achieve their desired health care and long-term employment outcomes.

Cross-Functional Liaison & Communication:

Serve as the vital communication link connecting Supported Wage Assessors, NDIS Coordinators, NDIS Support Coordinators, Property Services Workers, and frontline Team Leaders.

Liaise extensively with professional healthcare providers, families, and primary carers to ensure holistic care and coordinate access to external services as required.

Compliance, Administration & Continuous Improvement:

Ensure the strict, confidential collection, structured recording, and secure maintenance of all sensitive files, paperwork, case notes, and individual planning documents.

Accurately complete and submit NDIS claims, progress reviews, and relevant contractual paperwork.

Maintain a comprehensive, up-to-date knowledge of relevant state and federal legislation, Occupational Health & Safety (OH&S) legislation, and modern industry developments.

Identify, evaluate, and systematically implement innovative strategies for continuous improvement across program delivery models.

Position Requirements

Experience & Specialised Knowledge:

Minimum 3 years' experience of dedicated case management within mental health focused services or adjacent complex community support environments.
Exceptional, comprehensive operational knowledge of the National Disability Insurance Scheme (NDIS) , with particular mastery over Supported Employment service provision, legislative frameworks, financial structures, and contractual compliance.
Demonstrated experience in structured program delivery, supporting people living with disability or disadvantage, and a deep professional conviction regarding the importance of supported employment as a crucial pathway to open employment.

Core Capabilities & Interpersonal Skills:

Highly developed verbal and written communication skills, with an ability to draft clear, objective case notes and compliant reporting.
Well-developed interpersonal skills and an innate ability to establish strong, professional rapport and trust with supported employees.
Proven ability to communicate clearly and professionally with a diverse network of internal and external stakeholders, underpinned by a rigorous customer service approach.
Demonstrated practical capacity to design, develop, and systematically implement operational processes and procedures.

Mandatory Credentials:

Certificate or Diploma in Community Services, Disability, Mental Health, or an equivalent human services field.

Current, valid NDIS Worker Screening Check.

A valid Australian Driver’s Licence.

How to Apply

If you possess the required mental health case management experience, NDIS expertise, and a passion for social enterprise, we want to hear from you. Please submit your current resume and a cover letter detailing your suitability.

Apply Now

Refine Your Search

employment support officer jobs in heidelberg west, vic

Employment Support Officer

Employment Pathways & Programs Officer

Initial Assessment Officer

Administration Officer

Scheduling Officer

Court Assessment and Prosecutions Officer - Broadmeadows

Response Officer - Non Shiftwork

Review Officer

Compliance Support Officer

Senior Housing Services Officer

Freight Air Cargo Examination Officer

Casual Ward Clerk / Customer Service Officers

Initial Assessment Officer

Evaluation Officer

Education Performance Support Officer

Contact Centre Officer

Evaluation Officer

Records Support Officer

Facilities Officer

Administration Officer (NDIS) – William Street, Melbourne VIC

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