In-Demand Shift leader Jobs in Hawthorn East Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
Stocktake Team Member
Coles Supermarkets —Hawthorn East VIC
- Employee assistance program
- Gym membership
8d
Casual Sales Assistants | General Pants Co. | Northland
General Pants Co. —Northland Centre VIC
- Customer service
- Merchandising
- In-person
- Parental leave
- Employee assistance program
Quick Apply
Mobile Mentor Coordinator - Ringwood and Surrounds
Junior Adventures Group —Ringwood East VIC
- Part-time
- Leadership
Quick Apply
Service Coordinator
AVEO —Kew VIC
- $30.34 - $45.51 an hour
- Overtime
- Hospitality
- CPR Certification
- Customer service
- Health insurance
- Employee assistance program
Quick Apply
TeamKids - OSHC / Childcare - Coordinator (Director of Service)
TeamKids —Aberfeldie VIC
- $78,000 - $80,000 a year
- Full-time
- Work from home
- Employee assistance program
Support Worker - Tagalog Speaking
The CareSide —Clayton VIC
- $41 an hour
- CPR Certification
- Office
- First Aid Certification
- Travel reimbursement
Quick Apply
11d
OSHC Coordinator | Williamstown
Junior Adventures Group —Williamstown North VIC
- Part-time
- Leadership
- Communication skills
Quick Apply
Full Time Tram Driving Opportunities with Yarra Trams in 2026
Yarra Trams —Kew VIC
- Weekend availability
- Paid training
- Commuter assistance
Warehouse Team Member (Multiple Vacancies)
BlueScope —Clayton South VIC
- $1,157.86 - $1,237.66 a week
- Weekend availability
- No experience needed
- On-the-job training
- Employee assistance program
Quick Apply
9d
Australian Open 2027 Workforce, Muster Room & Check In Team Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
8d
Overnight Shift Leader - GYG Box Hill
Guzman y Gomez —Box Hill South VIC
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee assistance program
Quick Apply
Retail Assistant
BAD Workwear —Highpoint Shopping Centre VIC
- $24.95 - $35.00 an hour
- 8 hour shift
- Sales
- Customer service
- In-person
- Employee discount
Quick Apply
OSHC Coordinator | Noble Park
Junior Adventures Group —Noble Park VIC
- Part-time
- Leadership
- Communication skills
Quick Apply
TeamKids - OSHC/Childcare - 2IC Educator
TeamKids —St Kilda VIC
- $34.78 an hour
- Part-time
- Employee assistance program
- Employee discount
Customer Service Team Member
Bunnings —Oakleigh VIC
- Part-time
- Café
- Parental leave
4d
Casual Production Team Member
Prima Printing —Noble Park North VIC
- $33.05 an hour
- In-person
- Manufacturing
- Employee discount
Quick Apply
13d
In-Store Visual Merchandiser - rebel Doncaster
Rebel —Doncaster VIC
- Weekend availability
- Merchandising
- Leadership
- Communication skills
- Parental leave
Quick Apply
Coordinator, Donvale
OSH Club —Donvale VIC
- Part-time
- Leadership
- Communication skills
Quick Apply
Skechers Full Time Sales Assistant - Spencer Street
Skechers —Melbourne VIC
- Weekend availability
- Hospitality
- Customer service
- Health insurance
- Employee assistance program
Quick Apply

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 27th July 2026.
Fixed Term Contract Ending: 31/12/2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Call Centre Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

shift leader jobs in hawthorn east vic

Customer Service Agent

Stocktake Team Member

Casual Sales Assistants | General Pants Co. | Northland

Mobile Mentor Coordinator - Ringwood and Surrounds

Service Coordinator

TeamKids - OSHC / Childcare - Coordinator (Director of Service)

Support Worker - Tagalog Speaking

OSHC Coordinator | Williamstown

Full Time Tram Driving Opportunities with Yarra Trams in 2026

Warehouse Team Member (Multiple Vacancies)

Australian Open 2027 Workforce, Muster Room & Check In Team Roles

Overnight Shift Leader - GYG Box Hill

Retail Assistant

OSHC Coordinator | Noble Park

TeamKids - OSHC/Childcare - 2IC Educator

Customer Service Team Member

Casual Production Team Member

In-Store Visual Merchandiser - rebel Doncaster

Coordinator, Donvale

Skechers Full Time Sales Assistant - Spencer Street

I want to receive the latest job alert for shift leader in hawthorn east vic

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