On-Demand Ground Operations & Handyman Assistant- Brisbane
(Independent Contractor)*
Location: Various (Property dependent) – Brisbane Based
Reporting to: Operations Manager
This is a flexible, on-demand independent contractor role with no set or guaranteed hours. This role is designed as a hybrid 50% Handyman / Maintenance + 50% Ground Operations position. Contractors are engaged on a task-by-task basis and may choose when to work.
About MadeComfy:
MadeComfy is a technology-led short-term rental and hospitality company with a mission to build the world’s most loved short-term rental brand. We enable Real Estate Agencies to manage short- and mid-term rentals at scale and help property owners maximise returns.
Our guests enjoy private, self-contained homes with full kitchens, fast internet, contactless self-check-in, and hotel-grade services including professional cleaning, high-quality linen, premium amenities, and 24/7 support — whether booking via MadeComfy Direct, Airbnb, Booking.com, or VRBO.
About the Role:
This role is a true hybrid with a clear 50% Handyman / Maintenance and 50% Ground Operations split.
The intent of this role is to reduce turnaround time for on-ground issues by combining operational support and hands-on maintenance within a single contractor.
The ideal contractor is equally confident performing hands-on maintenance tasks and managing operational responsibilities such as keys, inspections, and guest support.
All tasks are managed and assigned via the Breezeway platform.
Key Responsibilities (50% Ground Ops | 50% Handyman) Key & Access Management
- Set up, maintain, audit, and replace lockboxes (temporary and permanent).
- Manage secure key handling, tracking, and transfers for each property.
- Attend lockouts, missing key incidents, and emergency access requests.
- Coordinate with third-party key storage providers (Keynest, Keycafe).
Ground Operations, Inventory & Logistics
- Deliver, collect, and restock essential items (linens, towels, toiletries, consumables).
- Assist with sourcing, purchasing, and transporting property essentials.
- Support urgent on-ground recovery tasks to resolve guest issues promptly.
- Coordinate lost-and-found retrieval and postage.
Guest Experience Support
- Respond to and troubleshoot guest-reported issues such as:
- WiFi and connectivity issues
- Air-conditioning and heating checks
- Appliance troubleshooting
- Basic plumbing concerns
- Deliver emergency items or replacement supplies when required.
- Support VIP guest check-ins and special requests as assigned.
Handyman & Maintenance Responsibilities
- Perform minor to intermediate handyman and maintenance tasks, including:
- Replacing light fittings, globes, smoke alarm batteries
- Fixing loose handles, hinges, doors, locks, and cabinetry
- Minor plumbing works (tap tightening, basic leaks, toilet issues)
- Mounting fixtures (curtain rods, towel rails, hooks)
- Furniture assembly and small repairs
- Identify issues requiring licensed trades and escalate with clear notes, photos, and recommendations.
- Support preventative maintenance to reduce repeat guest complaints.
Owner & Property Assistance
- Conduct on-site inspections to identify cleanliness, maintenance, and safety issues.
- Assist with fire and safety compliance checks where applicable.
- Oversee bin placement and return for scheduled waste collection.
- Support owners with basic tech setup and WiFi troubleshooting.
Property Onboarding & Offboarding
- Complete property readiness reports and ingoing inspections.
- Assist with staging, furniture placement, and coordinating photoshoots.
- Handle offboarding tasks including key returns, final inspections, and minor make-good works.
Routine & Emergency Inspections
- Conduct scheduled property inspections to maintain standards.
- Perform rapid-response inspections following damage, incidents, or emergencies.
Requirements
- ABN-registered contractor.
- Own reliable vehicle.
- Own basic to intermediate handyman toolkit (mandatory).
- Ability to independently attend and complete handyman tasks without reliance on site tools.
- Smartphone with ability to use Breezeway and communication tools.
- Strong problem-solving skills and ability to work autonomously.
- Comfortable working flexible hours, including weekends and holidays, on an on-demand basis.
- Strong communication, time management, and attention to detail.
- Professional, dependable, and respectful with guests, owners, and internal teams.
Why Join Us?
- Opportunity to work in a blended Ground Operations and Handyman role at Made
- Flexible, on-demand work that fits your schedule.
- A balanced mix of handyman work and ground operations (50/50 split).
- Potential for increased task volume and ongoing engagement based on pilot outcomes.
- Opportunity to become a trusted long-term on-ground partner as the model scales.
This role includes handyman and maintenance support but does not replace licensed trade work where certification is legally required.
Pay: $25.00 – $30.00 per hour
Application Question(s):
- Do you have the ABN number?
- Is your driver’s licence valid across Australia?
Work Location: In person
