In-Demand Senior advisor, scheme performance & Jobs in Gosford, Nsw

Team Leader Registrations
Department of Customer Service —Gosford NSW
- $116,981 - $129,492 a year
- Full-time
- Customer service
- Communication skills
7d
Senior Manager Centre Of Excellence Digital
TAFE NSW —Gosford NSW
- $203,592 a year
- Full-time
- University
- AI
- Leadership
Senior Customer Success Manager | Corporate ANZ
HubSpot —Central Coast NSW
- Remote
- AI
- Work from home
Quick Apply
Head of Finance APAC
Orspec —Somersby NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
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Team Leader
The Salvation Army —Berkeley Vale NSW
- Full-time
- Management
- Annual leave
- Parental leave
11d
Rehabilitation Consultant
IPAR —Tuggerah NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
14d
Rehabilitation Consultant - Reg Psychologist or Rehab Counsellor
IPAR —Tuggerah NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
- Employee assistance program
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14d
Rehabilitation Consultant - Occupational Therapist
IPAR —Tuggerah NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
- Employee assistance program
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14d
Veterinary Director - Greencross West Gosford
Greencross Vets —West Gosford NSW
- Overtime
- Clinic
- AI
- Leadership
- Annual leave
- Employee discount
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Team Leader Registrations

Department of Customer Service -
Gosford NSW

Apply Now

Job Details

Full-time
$116,981 - $129,492 a year
7 days ago

Benefits

Long service benefits

Qualifications

Customer service
Communication skills

Full Job Description

Reference number

req53806

Occupation

Technical Customer Service

Work type

Full-Time

Location

Gosford, Central Coast and Region

Salary Information

From AUD $116,981.00 to $129,492.00 per year

Closing date

04 September 2026 at 10:00am

Team Leader, Customer Service
Grade Clerk 7/8 Remuneration: $116,981 - $129,492pa, plus superannuation and leave loading
Opportunity Type: Ongoing, Full Time
Location: Gosford

About us

Long Service Corporation (LSC) administers portable long service schemes for the building and construction, contract cleaning and community services industries across NSW. Our work ensures eligible workers can accrue long service benefits even when moving between employers within their industry.

As part of the Department of Customer Service, we are committed to delivering exceptional service experiences and making it easier for workers, employers and industry stakeholders to access the information and support they need.

About the role

We are seeking an experienced and motivated Team Leader, Customer Service to lead our Registrations Team within the Service Delivery and Operations branch.

This is an exciting opportunity to lead a high-performing team responsible for delivering exceptional customer experiences, resolving complex enquiries, and supporting the registration of workers and employers across NSW's portable long service schemes. You will play a key role in coaching and developing staff, driving continuous improvement initiatives, and ensuring service standards are consistently achieved.

Your responsibilities will include:

Leading, coaching and developing a team of customer service professionals to deliver high-quality customer outcomes.
Managing complex and escalated customer enquiries and ensuring timely, accurate resolution.
Monitoring team workloads, performance and service standards to identify trends and improvement opportunities.
Building team capability through performance management, mentoring and regular feedback.
Driving continuous improvement initiatives to enhance customer experiences and operational efficiency.
Collaborating with internal and external stakeholders to resolve issues and achieve business outcomes.
Using data and reporting insights to support decision-making and improve service delivery performance.

To be successful in this role, you will:

Have demonstrated experience leading and developing teams in a customer service or operational environment.
Possess strong customer service and problem-solving skills, with the ability to manage sensitive and complex matters.
Be resilient and adaptable, with the ability to prioritise competing demands in a fast-paced environment.
Have excellent communication, stakeholder management and interpersonal skills.
Be committed to continuous improvement and delivering quality outcomes for customers.
Demonstrate sound judgement, initiative and a collaborative approach to leadership.

Closing date: Friday 4th September 2026 at 10am

What we need from you:

Please

Your resume (maximum 5 pages)
A cover letter (maximum 2 pages)

In your cover letter, please share your motivation for applying for this position and outline how your skills and experience align with the role requirements.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

To learn more about LSC, visit our website at www.longservice.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 4th September 2026 at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact

Lauren Alcorn

Contact email

[email protected]

Application close date

04 September 2026 at 10:00am

Apply Now

Refine Your Search

senior advisor, scheme performance & jobs in gosford, nsw

Team Leader Registrations

Senior Manager Centre Of Excellence Digital

Senior Customer Success Manager | Corporate ANZ

Head of Finance APAC

Team Leader

Rehabilitation Consultant

Rehabilitation Consultant - Reg Psychologist or Rehab Counsellor

Rehabilitation Consultant - Occupational Therapist

Veterinary Director - Greencross West Gosford

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