In-Demand Australia customer support guide (12 month contract) Jobs in Gordon, Nsw

Australia Customer Support Guide (12 month contract)
Hipcamp Inc. —Sydney NSW
- $55,000 - $72,000 a year
- Full-time
- Remote
- Hospitality
- Customer service
- AI
Quick Apply
9d
Administration Officer (Lvl 3) - Outpatients Services- Perm/Temp FT/PT & Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $37.27 - $38.44 an hour
- Full-time
- Microsoft Office
- Organisational skills
- EMR systems
- Annual leave
- Parental leave
9d
Customer Service Agent
Boral —Sydney NSW
- Overtime
- Communication skills
Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Casual pool
- Customer service
- Microsoft Office
- Annual leave
- Parental leave
4d
Clinical Support Officer (Admin Officer Lvl 3) - Bankstown-Lidcombe Hospital - Temp FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $1,416.58 - $1,460.72 a week
- Full-time
- Customer service
- Administrative experience
- Patient care
- Annual leave
- Parental leave
8d
Emergency Administration Officer (Admin Officer Lvl 3) - Perm PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $37.27 - $38.44 an hour
- Part-time
- Administrative experience
- Organisational skills
- Annual leave
- Parental leave
1d
Private Patient Officer (Administration Officer Lvl 5) - Liverpool Hospital - Perm PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $41.52 - $42.46 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Parental leave
8d
Clinical Information Officer (Administration Officer Lvl 2) – Records Processing & Scanning Reliever (24/7 Rotating Roster) - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $69,272.27 - $71,570.21 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Parental leave
5d
Operating Assistant - Bankstown-Lidcombe Hospital - Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $33.83 - $34.72 an hour
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Parental leave
3d
Vendor Replenishment Planner
Haleon —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
8d
Administration Officer (Lvl 2) - Fairfield Hospital - Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Parental leave
22h
Staff Health Administration Officer (Lvl 2) - SWSLHD - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $69,272.27 - $71,570.21 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Parental leave
10d
Health And Security Assistant (8 Hours or 12 Hours Rotating Shift) - Perm FT or Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.72 an hour
- 12 hour shift
- Customer service
- First Aid Certification
- Nursing
- Annual leave
- Parental leave
10d
Merchandise Planner - North Ryde
FREEDOM Furniture —North Ryde NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Work from home
- Employee discount
Quick Apply
11d
Senior Manager, Cabin Crew Commercial
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- On-the-job training
- Parental leave
Quick Apply
10d
EUC Sites & Services Technician
Endeavour Group —Barangaroo NSW
- Contract
- Hybrid work
- Management
- Analysis skills
- POS
Quick Apply
People & Culture Consultant- Fixed Term Contract (12 Months)
Kablamo —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AWS
- Bachelor's degree
- Parental leave
- Employee assistance program
Quick Apply
Category Manager - 12 Month FTC
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Technical Project Manager
Endeavour Group —Sydney NSW
- Contract
- Hybrid work
- Google Suite
- Computer science
- Azure
Quick Apply
Management Accountant
Okendo —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Microsoft Excel
- Finance
- Presentation skills
- Annual leave
- Parental leave
Quick Apply

I want to receive the latest job alert for australia customer support guide (12 month contract) in gordon, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

australia customer support guide (12 month contract) jobs near gordon, nsw

Administrative Officer jobs in Sydney Western Suburbs NSW

Service Technician jobs in Barangaroo NSW

Director Of People & Culture jobs in Sydney NSW

Customer Service Representative jobs in Sydney NSW

Technical Project Manager jobs in Sydney NSW

Administrative Officer jobs in Samford Valley Qld

Membership Administration Officer jobs in Sydney Nsw

Administrative Officer jobs in Yanchep Wa

Administrative Officer jobs in Craigmore Sa

Administrative Officer jobs in Broadmeadows Vic

School Learning Support Officer jobs in Campbelltown Nsw

Ict Support Officer jobs in Sydney Nsw

Disability Residential Care Officer jobs in Northern Beaches Nsw

Administrative Officer jobs in Dulwich Hill Nsw

Administrative Officer jobs in Victoria University Vic

Administrative Officer jobs in Wantirna Vic

Administrative Officer jobs in Reservoir Vic

Student Support Officer jobs in New South Wales

Student Support Officer jobs in Sydney Nsw

Category Manager jobs in Haymarket Nsw

Australia Customer Support Guide (12 month contract)

Hipcamp Inc. -
Sydney NSW

Quick Apply

Job Details

Full-time
$55,000 - $72,000 a year
9 days ago

Qualifications

Hospitality
Customer service
ATS
Slack
Zendesk
AI
Communication skills

Full Job Description

About Hipcamp

Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands, and well-equipped campgrounds to create one app that has everywhere you want to camp. Hipcamp has grown into a community of over 7 million campers who use the app to explore all of their options in one place—tent sites, RV spots, or glamping—and find the perfect site to match their camping style. Each year, Hipcamp helps millions of campers sleep happily under the stars, boosting local economies and biodiversity along the way.

About the role

Hipcamp is looking for a Support Guide to help support the thousands of outdoors trips that are happening each month on the platform. Support Guides are the front line of the Hipcamp community, the people campers and Hosts rely on when they need help with a booking, their listing, or a technical issue. Support Guides need to be critical thinkers with both personal and technical troubleshooting skills to be equipped to address the many topics the team is handling.

As product experts, Support Guides answer questions via phone, email, and social media with curiosity and empathy. Having both strong written and verbal skills are highly important. This role is a great fit for someone with a couple of years of support experience who wants to grow skills related to hospitality and technical issues. Our global team is fully remote, and we have strong systems in place to support each other and stay aligned across many time zones.

What you'll do

Work through our queue of camper and Host tickets across phone, email, and social media.
Become an expert on the Hipcamp platform to help with challenges related to bookings, payments, refunds, cancellations, listing creation, and our policies so you can troubleshoot independently and explain the "why" behind an answer.
De-escalate frustrated or upset community members
Investigate issues end to end: reproduce the problem, gather the details, and file clear bug reports and feedback for our Product teams
Hit goals that relate to ticket quality (ex: tone, answered correctly) and productivity (number of tickets solved).
Work with your manager to identify areas for improvement for yourself, the team, and the product. Support Guides are on the front lines and their intel about our community’s challenges help determine the future of Hipcamp.
Leverage AI tools to research answers, diagnose bugs, analyze data trends, and more as these tools keep evolving.

Qualifications

2+ years of customer service experience, ideally in a high-volume support environment
Strong written communication that can be adapted to the type of customer you’re assisting
Comfort and confidence on the phone, past experience with hospitality based phone support is a big plus
Genuine empathy for community members and the challenges they run into, paired with the judgment to hold a policy line when it's the right call
A track record of working autonomously where you dig for answers, use available tools, and know when to ask for help
Sharp attention to detail when jumping in and out of multiple tickets
Interest in being an internal advocate for our user community
Familiarity with Slack, Zendesk, Asana, and Google Workspace, or the confidence and interest to pick them up quickly
A reliable high-speed internet connection and a quiet space to take calls
Enthusiasm for joining a remote, global team spread across Australia, the Philippines, and the United States

Bonus points for:

Experience supporting a multi-sided marketplace, travel, or hospitality product
Familiarity with camping, glamping, RVs, or public lands
Having camped with us before!

Schedule and how we work

Five shifts per week for a total of 38 hours, Tuesday–Saturday. You can choose your start time and lunch break that we’ll schedule on our team calendar. We can support you starting earlier or later occasionally, but our team does have regularly scheduled shifts.
Flexibility matters on this team. Expect occasional shift swaps and coverage during seasonal busy periods. You are expected to be available during our busy holiday period of December 20 - Jan 9. The team shares holiday coverage in a fair and balanced way. Schedules are always set in advance.
We take work-life balance seriously and organize ourselves so that when you're off, you're genuinely off, hopefully outside!

About our Work Environment

Compensation will be competitive relative to similar-stage companies and will be location-based.

Health is essential to happiness, and all team members receive $1K in Hipcash because we believe getting outside is excellent preventative medicine in addition to increasing your creativity, lowering your stress, and making you an overall more awesome human. We believe that clearly defined goals combined with great people, empowerment, and autonomy create the best results. We feel confident that inclusive and diverse teams working on an important cause can accomplish extraordinary things.

Hipcamp is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

Please be cautious of recruitment scams. All official communication from our team will come from email addresses ending in @hipcamp.com or via our applicant tracking system @ats.rippling.com, any variation of these domains are not from Hipcamp. We will never ask for sensitive personal information or payment during the hiring process. If you receive any suspicious messages claiming to be from us, please disregard and report as spam.

The pay range for this role is:
55,000 - 72,000 AUD per year(Australia)

Quick Apply

Refine Your Search

australia customer support guide (12 month contract) jobs in gordon, nsw

Australia Customer Support Guide (12 month contract)

Administration Officer (Lvl 3) - Outpatients Services- Perm/Temp FT/PT & Casual

Customer Service Agent

Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool

Clinical Support Officer (Admin Officer Lvl 3) - Bankstown-Lidcombe Hospital - Temp FT

Emergency Administration Officer (Admin Officer Lvl 3) - Perm PT

Private Patient Officer (Administration Officer Lvl 5) - Liverpool Hospital - Perm PT

Clinical Information Officer (Administration Officer Lvl 2) – Records Processing & Scanning Reliever (24/7 Rotating Roster) - Perm FT

Operating Assistant - Bankstown-Lidcombe Hospital - Casual

Vendor Replenishment Planner

Administration Officer (Lvl 2) - Fairfield Hospital - Casual

Staff Health Administration Officer (Lvl 2) - SWSLHD - Perm FT

Health And Security Assistant (8 Hours or 12 Hours Rotating Shift) - Perm FT or Casual

Merchandise Planner - North Ryde

Senior Manager, Cabin Crew Commercial

EUC Sites & Services Technician

People & Culture Consultant- Fixed Term Contract (12 Months)

Category Manager - 12 Month FTC

Technical Project Manager

Management Accountant

I want to receive the latest job alert for australia customer support guide (12 month contract) in gordon, nsw

Explore jobs in more locations

About Hipcamp

About the role

What you'll do

Qualifications

Schedule and how we work

About our Work Environment

Job Seeker Tools

Employer Tools

Browse

Stay Connected