Company Description
Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.
Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.
Job Description
We are seeking a highly organised and proactive Clinic Operations Coordinator to join our Allied Health Clinic team. This is an exciting opportunity for an experienced operations professional to play a pivotal role in supporting the administrative, financial, and systems-based functions that underpin the effective delivery of clinical services and student placement programs.
Reporting to the Manager, Allied Health Clinic, you will work closely with clinic administration staff, clinicians, academics, and university stakeholders to ensure the smooth and efficient operation of the clinic.
You will contribute to maintaining a sustainable and well-functioning clinical environment through process improvement, systems optimisation, financial administration, reporting, and operational support. The role also provides guidance and support to Clinic Support Officers and assists with the coordination of student placement activities.
As the Clinic Operations Coordinator, you will:
-
Coordinate administrative and operational processes across the Allied Health Clinic to ensure consistency, efficiency, and compliance.
-
Manage clinic financial administration, including invoicing, reconciliations, adjustments, and support for multiple payment streams.
-
Assist with debtor management activities and prepare relevant documentation.
-
Investigate financial and operational discrepancies and provide reports to support informed decision-making.
-
Maintain data integrity across clinic systems, databases, and reporting platforms.
-
Identify opportunities to improve workflows, reporting processes, and administrative systems.
-
Provide guidance and support to Clinic Support Officers and act as an escalation point for complex operational matters.
-
Support the administrative coordination of student placements, including onboarding, scheduling, compliance requirements, and stakeholder communications.
-
Liaise effectively with clinical staff, academic units, students, patients, and central university services.
-
Contribute to audit, accreditation, compliance, and reporting activities.
-
Ensure adherence to relevant legislation, university policies, privacy requirements, equity principles, and workplace health and safety standards.
About you
You are a detail-oriented and solutions-focused professional who enjoys improving processes and supporting operational excellence. You have strong organisational skills, excellent attention to detail, and the ability to manage competing priorities in a fast-paced environment.
You will bring:
-
An Associate Diploma qualification with at least two years’ relevant experience, or an equivalent combination of training, skills, and experience.
-
Demonstrated experience in administrative, operational, or business support roles.
-
Strong financial administration and reconciliation skills.
-
Experience maintaining accurate records and working with databases and reporting systems.
-
Excellent communication and stakeholder engagement skills.
-
Proven ability to identify issues, investigate discrepancies, and implement practical solutions.
-
A collaborative and proactive approach, with the ability to support colleagues and contribute to a positive team culture.
-
High levels of professionalism, integrity, and customer service.
-
Experience within the healthcare sector would be highly regarded, particularly with knowledge of Medicare, private health insurance, NDIS, and private billing systems.
What we can offer
This is a continuing, full-time position based at the Griffith University Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.
Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
Salary Range
The full time equivalent base salary will be HEW Level 5 range $82,415 - $92,456 per annum + 17% superannuation. The total FTE package will be in the range $96,426 - $108,174 per annum.
Additional Information
Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:
-
50% fee discount for work related post graduate Griffith degrees
-
Mix of on campus and work from home options available and a supportive work environment
-
Salary packaging options and corporate health discounts
How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.
Please submit your application online and ensure it includes the following:
-
A covering letter outlining your suitability for the role (please refer to the About You section above and the position description)
-
Current curriculum vitae/resume including full contact details
Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.
For further information specifically about this role, please contact Giselle Rawstron, Allied Health Clinic Manager at [email protected]
For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at [email protected].
Closing date: Monday, 29 June 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.
