In-Demand Community service officer Jobs in Gold Coast, Qld

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Administration Officer - Pacific Pines State High School
Queensland Government —Gold Coast QLD
- Temporary
1d
Pathways Officer
Queensland Government —Gold Coast QLD
- Analysis skills
8d
Residential Care Officer
Phoenix 360 Degree Service —Merrimac QLD
- $85,000 - $95,000 a year
- Part-time
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
Client Liaison
Ozcare —Robina QLD
- $39.21 - $42.43 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
- Health insurance
- Annual leave
Administration Support Officer
NORTHERN RIVERS IN HOME CARE —Tweed Heads NSW
- From $37.36 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Childcare
Quick Apply
Customer Service Officer - Oxenford
Bank of Queensland —Oxenford QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Rostering and Compliance Officer (General Surgery, Gastroenterology, Cardiothoracic and Vascular)
Queensland Government —Gold Coast QLD
- Full-time
- Research
8d
Guidance Officer - Temporary Relieving Pool 2027 - South East Region - Student Services
Queensland Government —Gold Coast QLD
- Temporary
- Leadership
- Communication skills
- Time management
8d
Supply Officer
Mater Group —Gold Coast QLD
- $34.87 - $36.55 an hour
- Part-time
- Experience working with children
- Warehouse experience
- Hospital experience
- Employee assistance program
- Employee discount
2d
Application Support Officer
City of Gold Coast —Bundall QLD
- $111,401 - $117,924 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Customer service
- Work from home
7d
Administration Officer
Estia Health —Mudgeeraba QLD
- Part-time
- Administrative experience
- Front desk
- Computer skills
- Employee assistance program
Business Support Officer
Direct Care Australia —Southport QLD
- Full-time
Quick Apply
2d
Senior Housing Officer (Outreach and Frontline Services)
Queensland Government —Gold Coast QLD
- Temporary
8d
Community Facilities Planning Officer
City of Gold Coast —Bundall QLD
- From $111,401 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Bachelor's degree
- Work from home
Network Monitoring Officer
City of Gold Coast —Ashmore QLD
- From $115,506 a year
- Full-time
2d
Environmental Services Officer (Cleaner/Porter) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
Clinic Support Officer
Griffith University —Southport QLD
- $76,126 - $80,321 a year
- Full-time
- Databases
- Administrative experience
- Clinic
Quick Apply
6d
Accounts Payable Officer
Palm Lake Group —Southport QLD
- Urgently hiring
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance program
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
12d

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

community service officer jobs in gold coast, qld

Customer Contact Officer

Administration Officer - Pacific Pines State High School

Pathways Officer

Residential Care Officer

Client Liaison

Administration Support Officer

Customer Service Officer - Oxenford

Rostering and Compliance Officer (General Surgery, Gastroenterology, Cardiothoracic and Vascular)

Guidance Officer - Temporary Relieving Pool 2027 - South East Region - Student Services

Supply Officer

Application Support Officer

Administration Officer

Business Support Officer

Senior Housing Officer (Outreach and Frontline Services)

Community Facilities Planning Officer

Network Monitoring Officer

Environmental Services Officer (Cleaner/Porter) - Expression of Interest

Clinic Support Officer

Accounts Payable Officer

IT Support Officer - Broadbeach, QLD

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