Is this the Best Job in the world…?
We're looking for a passionate food, coffee and hospitality leader to own the cafe experience at BOUNCE!
- Lead a team and create awesome guest experiences.
- Build your leadership skills in a fast-paced, energetic environment.
- Develop transferable skills that can set you up for future management opportunities.
About BOUNCE…
BOUNCE is a place that creates and celebrates joy, fun and self-powered adrenaline.
Across different countries, cultures, ages and skill levels we are growing an inclusive tribe. Our tribe is unified around the feeling of freedom that comes from combining balance, coordination and agility just for fun.
BOUNCE is a truly brand and culture led company. Our global success is built around unlocking the passion and talents of the diverse characters who run our venues and are face to face with our customers.
We see our purpose as 'Inspiring Movement, Self-Expression & Human Connection' anywhere and everywhere we have a BOUNCE venue. We achieve this by hiring friendly, encouraging and inspiring staff and empowering them to be the best version of themselves.
About being a BOUNCE 'Cafe Team Leader'
We are obsessed with customer service.
We believe great food and beverage experiences are a huge part of creating memorable visits for our guests. That's why we're looking for someone who can take ownership of the cafe space and inspire a team to consistently deliver quick, high-quality food, great coffee and exceptional service.
As a Cafe Team Leader, you'll be the driving force behind the cafe operation within your venue. You'll lead from the front, coach your team, maintain high standards and help create an environment where both guests and team members thrive.
Whether you're leading a busy weekend rush, preparing the venue for a huge party weekend, training a new barista or finding ways to improve performance, you'll play a key role in delivering the BOUNCE experience.
About the role…
As a Cafe Team Leader, you'll own the cafe and broader food and beverage operation within the venue.
Your natural leadership, organisation and passion for hospitality will help create a positive, high-performing team culture while ensuring guests receive outstanding service every day.
You will:
- Lead and coach Cafe Hosts to deliver exceptional guest experiences.
- Champion coffee quality, food presentation and service standards.
- Manage peak trade periods and help your team perform confidently under pressure.
- Support ordering, stock control and waste management.
- Ensure food safety, hygiene and compliance standards are maintained.
- Drive cafe performance through upselling, secondary spend and operational excellence.
- Build a strong cafe culture aligned with BOUNCE values.
The role is designed around peak trade and party periods, with a Thursday to Monday working pattern and Friday evenings being a key part of the role.
BOUNCE Training & Development
BOUNCE provides extensive training and development opportunities designed to help our people grow both personally and professionally.
Cafe Team Leader development includes:
- Leadership and people management skills.
- Advanced barista and coffee quality training.
- Food safety and compliance management.
- Stock control and inventory management.
- Customer experience and service leadership.
- Venue operations and commercial performance.
- Coaching and team development.
For those looking to progress their career, this role is recognised as a development pathway towards Assistant Venue Manager and broader leadership opportunities within BOUNCE.
Who we're looking for
You'll be someone who:
- Has a genuine passion for coffee, food and hospitality.
- Enjoys leading and developing others.
- Thrives in fast-paced environments.
- Leads by example and takes ownership of outcomes.
- Communicates confidently with both guests and team members.
- Stays calm under pressure and can effectively manage busy periods.
- Takes pride in presentation, organisation and attention to detail.
- Lives the BOUNCE values of Passion, Unity, Accountability and Keeping It Fresh.
Previous cafe, hospitality or food & beverage leadership experience is preferred.
Food Safety Supervisor certification and RSA accreditation (where applicable) are highly regarded.
I'm interested! What's next?
If all this sounds exciting, click the apply link and tell us why you'd be a great addition to the BOUNCE tribe.
We're looking for people who are passionate about hospitality, love developing others and are excited to create awesome experiences for our guests every day.
Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement
