In-Demand Back office Jobs in Geelong, Vic

Customer Support Analyst - Level 2 - Carelink
Civica —Geelong VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Field Officer - Geelong
Corrections Victoria —Geelong VIC
- $42.90 an hour
- Temporary
- Carpentry
- Experience working with children
- Conflict management
Brand Coordinator - Factorie Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
10d
Executive Assistant - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Microsoft Office
- Administrative experience
- Budgeting
Quick Apply
2d
Kathmandu Casual Sales Assistant: Geelong
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Geelong VIC
- Day shift
- Employee discount
12d
Senior Store Designer - Support Services Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Microsoft Office
- Construction experience
- Communication skills
Quick Apply
Kathmandu Full Time Assistant Store Manager: Geelong
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Geelong VIC
- Full-time
- Sales
- Merchandising
- Employee discount
10d
Kathmandu Casual Sales Assistant: Waurn Ponds
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Waurn Ponds VIC
- Day shift
- Employee discount
4d
Brand Experience Specialist - Factorie Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Microsoft Office
- Communication skills
- Marketing
- Life insurance
Quick Apply
Ozmosis Full Time Store Manager: Waurn Ponds
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Waurn Ponds VIC
- Full-time
- Employee discount
2027 Law Graduate – Launch with Coulter Legal Program
Coulter Legal —Geelong VIC
- Part-time
- Parental leave
10d
Garment Technician - Factorie Global Support Centre
Cotton On —Geelong VIC
- Full-time
- CAD
- Microsoft Office
- Construction experience
Quick Apply
9d
Disability Support Worker
Prestige Inhome Care —Bannockburn VIC
- $40.93 - $45.31 an hour
- Communication skills
- Employee assistance program
Quick Apply
12d
NDIS Registration Contractor Allied Health / BSP/ PBS / Support Coordinator
Therapy Care —Geelong VIC
- Full-time
- Hybrid work
Quick Apply
Senior Accountant
Findex —Geelong VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Associate or Senior Associate – Employment Law
Coulter Legal —Geelong VIC
- Part-time
- Management
- Parental leave
Experienced Sales Consultant
Jellis Craig —Barwon Heads VIC
- Full-time
- Sales
Senior Associate – Wills, Estates & Succession Planning
Coulter Legal —Geelong VIC
- Part-time
- Management
- Business development
- Parental leave
Registered Nurse
Villa Maria Catholic Homes —Torquay VIC
- Part-time
- CPR Certification
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program

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Field Officer - Geelong
Corrections Victoria —Geelong VIC
A full and current drivers' licence is essential for this position. A field officer carries out many duties and functions, mainly the supervision of individuals…
$42.90 an hour
Visitor Services Officer
City of Greater Geelong —Geelong VIC
Diploma in Tourism Management or related field. We are committed to being a child-safe organisation and have zero-tolerance for child abuse.
$76,010.65 a year
5d

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Customer Support Analyst - Level 2 - Carelink

Civica -
Geelong VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

back office jobs in geelong, vic

Customer Support Analyst - Level 2 - Carelink

Field Officer - Geelong

Brand Coordinator - Factorie Global Support Centre

Executive Assistant - Cotton On Global Support Centre

Kathmandu Casual Sales Assistant: Geelong

Senior Store Designer - Support Services Global Support Centre

Kathmandu Full Time Assistant Store Manager: Geelong

Kathmandu Casual Sales Assistant: Waurn Ponds

Brand Experience Specialist - Factorie Global Support Centre

Ozmosis Full Time Store Manager: Waurn Ponds

2027 Law Graduate – Launch with Coulter Legal Program

Garment Technician - Factorie Global Support Centre

Disability Support Worker

NDIS Registration Contractor Allied Health / BSP/ PBS / Support Coordinator

Senior Accountant

Associate or Senior Associate – Employment Law

Experienced Sales Consultant

Senior Associate – Wills, Estates & Succession Planning

Registered Nurse

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