About the role
We are seeking an experienced Business Analyst to join our dynamic team at Nexa Group Pty Ltd, located in the vibrant Bondi Junction, NSW.
Working across multiple projects, the Business Analyst facilitates stakeholder engagement, requirements gathering, process mapping, solution design and testing activities to support successful project delivery and business transformation initiatives.
What you'll be doing
- Gathering analysing and documenting business requirements through stakeholder engagement, workshops, interviews and process reviews.
- Providing insights and recommendations based on business analysis, operational data, research and stakeholder feedback to support business objectives and project outcomes.
- Developing and maintaining business requirements, functional specifications, process documentation, as built documentation, user stories, workflows and supporting artefacts.
- Analysing current-state business processes and identify opportunities for process improvement, operational efficiency and enhanced customer outcomes.
- Facilitating process mapping workshops and document current and future-state business processes.
- Working collaboratively with project teams, clients and technical resources to ensure business requirements are accurately translated into solution designs.
- Supporting solution validation activities to ensure delivered outcomes align with agreed business requirements and stakeholder expectations.
- Contributing to the continuous improvement of NEXA products, services, methodologies and internal processes
- Maintaining documentation standards and supporting effective information management practices across projects and operational activities.
- Supporting project delivery through effective requirements management, stakeholder engagement and business analysis activities.
- Assisting with project scoping, impact assessments and requirements prioritisation to ensure clarity of project objectives and deliverables.
- Working with clients and project teams to define business needs, solution requirements and acceptance criteria.
- Facilitating communication between business stakeholders, technical teams, vendors and project resources throughout the project lifecycle.
- Supporting testing activities including test planning, writing test cases, User Acceptance Testing (UAT), defect management and business sign-off.
- Assisting with solution implementation activities, training preparation and business readiness initiatives.
- Monitoring requirements traceability to ensure project deliverables remain aligned with approved scope and business objectives.
- Supporting governance and reporting requirements through accurate documentation and project artefact management.
- Functioning as a subject matter expert for assigned products and solutions, providing guidance to internal teams and clients where required.
- Demonstrating excellent written and verbal communication skills across technical and non-technical audiences.
- Facilitating workshops, meetings and stakeholder discussions effectively.
- Building strong relationships with clients, stakeholders and project teams.
- Actively listening, asking insightful questions and clearly articulating business needs and proposed solutions.
- Producing high-quality documentation and presentations tailored to audience requirements.
- Analysing complex business problems and identifies practical, data-informed solutions.
- Evaluateing impacts, risks, dependencies and opportunities when assessing change initiatives.
- Investigating root causes and recommending improvements to business processes, systems and operational practices.
- Applying critical thinking and analytical techniques to support decision-making and project outcomes.
- Demonstrating strong attention to detail by ensuring accuracy and consistency across business requirements, process documentation, data analysis and project artefacts. Maintains organised and well-structured information, templates and records while adhering to established standards and governance requirements.
- Demonstrating adaptability in dynamic project environments, responding effectively to changing priorities, business requirements and stakeholder needs. Remains flexible while maintaining focus on project objectives and delivery outcomes.
- Maintaining high standards of quality across analysis, documentation and project deliverables. Produces accurate and fit-for-purpose outputs, balances quality with delivery timelines and supports effective testing and validation activities.
- Demonstrating a strong understanding of business analysis methodologies, business processes and technology solutions. Applying analytical thinking and research techniques to identify opportunities, solve problems and support informed decision-making.
- Collaborating effectively with clients, stakeholders and project teams to achieve shared outcomes. Contributing positively to team culture, shares knowledge and builds productive working relationships across business and technical teams. Demonstrates the ability to quickly understand new concepts, systems and business domains.
- Demonstrating initiative by proactively identifying opportunities for improvement, anticipating risks and addressing issues before they impact delivery. Works independently, makes informed recommendations and seeks innovative approaches to business and operational challenges.
What we're looking for
- 3+ years' experience in a Business Analyst or related role supporting business improvement, technology delivery, process optimisation or transformation initiatives.
- Demonstrated experience gathering, analysing and documenting business, functional and non-functional requirements through stakeholder engagement, workshops, interviews and process analysis.
- Proven ability to develop business cases, user stories, acceptance criteria, process maps, functional specifications and solution documentation to support successful project delivery.
- Experience working across software implementation, system integration, digital transformation and business improvement initiatives.
- Strong stakeholder management and facilitation skills, with the ability to engage effectively with clients, business users, technical teams, vendors and senior stakeholders.
- Experience conducting current-state and future-state process analysis and facilitating process improvement initiatives to enhance operational efficiency and customer outcomes.
- Demonstrated analytical and problem-solving skills, with the ability to assess impacts, identify risks and recommend practical business solutions.
- Experience supporting solution design, system testing, User Acceptance Testing (UAT), defect management and implementation activities.
- Experience translating business needs into clear and actionable requirements for delivery teams.
- Proficiency in business process modelling and documentation tools, including Microsoft Visio and Microsoft Office applications.
- Experience working within Agile, Waterfall and hybrid project delivery environments.
- Ability to analyse data, reporting and business metrics to support decision-making, business improvements and project outcomes.
- Strong understanding of customer experience, service delivery and operational processes within technology-enabled environments.
- Maintain effective working relationships across diverse teams and client environments.
- Strong customer and service-oriented mindset, with a commitment to understanding business needs and delivering value-driven outcomes.
- Curious and analytical thinker with a proactive approach to problem-solving and continuous improvement.
- Adaptable and resilient, able to manage competing priorities and respond effectively to changing business and project requirements.
- Demonstrates initiative, accountability and sound judgement when working independently or collaboratively within project teams.
- Eagerness to learn, embrace new technologies and continuously develop professional knowledge and skills.
- Strong organisational and time management skills, with the ability to prioritise tasks and communicate risks, issues and dependencies effectively
- Collaborative team player who contributes positively to team culture and supports knowledge sharing across the organisation.
What we offer
At Nexa Group Pty Ltd, we are committed to providing our employees with a supportive and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits including:
- Opportunities for career development and ongoing training
- Flexible work arrangements to support work-life balance
- Team-building activities and social events
Job Type: Full-time
Pay: $110,000.00 – $130,000.00 per year
Experience:
- Relationship management: 3 years (Required)
Work Authorisation:
Location:
- Bondi Junction NSW 2022 (Required)
Work Location: In person
