Join SSI and make a meaningful difference in the lives of people from refugee and asylum-seeking backgrounds and culturally and linguistically diverse communities. As a Mental Health Social Worker, you will play an important role in supporting participants with complex needs through compassionate, person-centred care, advocacy and therapeutic intervention within a multidisciplinary environment.
About the Role
Joining our Case Assessment Clinical Team (CACT) in VIC, you will be part of a specialist multidisciplinary team supporting SRSS participants with complex needs, including individuals transitioning from custody as well as those already living in the community (such as community detention).
This Mental Health Social Worker role focuses on delivering high-quality mental health social work support to participants with complex needs. You will conduct psychosocial assessments, contribute to treatment planning, provide therapeutic and practical support, and advocate for participants to access the services they need. Working closely with internal teams and external providers, you will help participants navigate challenges, build independence and progress toward their goals.
This position is a full-time max term contract until the end of June 2027, working hybrid from our Carlton and Dandenong offices and outreach work.
Key Responsibilities:
- Undertake participant assessments to understand mental health, psychosocial and support needs.
- Work collaboratively within a multidisciplinary team to develop and implement treatment and support plans.
- Monitor participant progress and adapt interventions in response to changing needs.
- Provide advocacy and attend case conferences to support positive participant outcomes.
- Maintain accurate, timely and compliant participant records and case notes.
- Respond to crisis situations, including implementing safety plans and liaising with mental health services and family members where appropriate.
- Support participants to build independent living skills and work toward their goals.
- Develop effective working relationships with internal stakeholders and external service providers.
About You
You are a compassionate, resilient and culturally responsive social work professional who is confident supporting people with complex mental health and psychosocial needs. You build trusted helping relationships, communicate effectively with diverse communities, and enjoy working collaboratively in a team environment.
- A four-year undergraduate degree or a two-year Master’s degree in Social Work accredited by the Australian Association of Social Workers.
- Accredited Mental Health Social Worker status, or specialist training and experience supporting people with diagnosed mental health conditions.
- Demonstrated ability to assess needs, coordinate supports and contribute to treatment planning.
- Strong interpersonal, written and verbal communication skills, with the ability to engage respectfully with people from diverse cultural backgrounds.
- Experience in managing stakeholder engagement with the ability to provide clear and concise feedback in both internal and external meetings
- Ability to produce written reports specifically for government
- Proficiency with Office programs and also ability to navigate client information systems platforms
- Ability to facilitate training and undertake group work with diverse audiences
- Flexible and ability to adapt to changing environments
- Ability to accept and reflect on constructive feedback
- Experience working with multicultural communities is highly regarded.
- Experience supporting clients with complex presentations, including crisis situations, is highly regarded.
If you are passionate about improving mental health outcomes and want to be part of an organisation making a real difference, we would love to hear from you. Submit your application and join SSI in delivering support that is compassionate, culturally responsive and impactful.
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight
- Access to in-house training and learning opportunities for professional development and growth.
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Thursday 23rd July 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at
[email protected]
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
