In-Demand Senior sales specialist Jobs in Fortitude Valley Qld

Senior Service Specialist
Fusion5 —Brisbane QLD
- Full-time
- Azure
- SharePoint
- Communication skills
Quick Apply
Senior Mobility Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Enterprise Account Manager
Australia Post —Brisbane QLD
- Full-time
- Analysis skills
7d
Senior B2C eCommerce Specialist
Allianz —Brisbane QLD
- Full-time
- Analysis skills
- Financial services
- Communication skills
Senior Learning Specialist
Auto & General Holdings —North Lakes QLD
- Sales
- No degree
- Leadership
- Parental leave
- Employee discount
Quick Apply
Senior Digital Sales Executive
SBS —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Gym membership
9d
Microsoft Sales Specialist
NCS Australia —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Parental leave
Quick Apply
Power Platforms Consultant
Employment Hero —Brisbane QLD
- $140,000 - $165,000 a year
- Full-time
- Azure
- ERP systems
- SQL
15h
Digital Mission Lead
Vocus —Brisbane QLD
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
1d
Key Account Manager
Senior Leadership InfraBuild —Hemmant QLD
- Construction experience
- Health insurance
- Parental leave
1d
Senior Building Estimator / Quantity Surveyor
Ausco Modular —Brisbane QLD
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Wellness program
- Health insurance
1d
Sales Assistant (Casual)
Lighting Magic —North Lakes QLD
- $34.76 an hour
- Part-time
- Sales
- Customer service
- Administrative experience
- On-the-job training
- Employee discount
Quick Apply
3d
Project Lead
Avanade —Brisbane QLD
- Azure
- ERP systems
- Conflict management
3d
Senior Account Manager - QLD
Saputo Inc. —Brisbane QLD
- Full-time
- Management
- Sales
- Business development
3d
Senior Bookkeeper, Business Services
BDO —Brisbane QLD
- Full-time
- Microsoft Office
- Health insurance
- On-the-job training
4d
Corporate Counsel II
Worldpay (UK) Limited —Eight Mile Plains QLD
- Full-time
- Bachelor's degree
- Financial services
Quick Apply
6d
In-Field Sales Representative – Solar & Energy
RESINC Solar —Newstead QLD
- $55,000 - $70,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
7d
Senior Consultant, Corporate & International Tax
BDO —Brisbane QLD
- Full-time
- Communication skills
- Health insurance
- On-the-job training
7d
Estimating & Bid Manager
Civilmart - Precast Civil Industries —Larapinta QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Construction experience
Quick Apply
8d
Transaction Services Specialist | Manager | Deals
PWC Australia —Brisbane QLD
- Finance
- Master's degree
- Business Administration
- Parental leave
10d

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Senior Service Specialist

Fusion5 -
Brisbane QLD

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Company events
Paid volunteer leave

Qualifications

Azure
IT support
SharePoint
Communication skills
Pre-sales

Full Job Description

Join a high-performing Managed Services team
Solve complex technical challenges while building trusted customer relationships
Flexible working and a strong focus on work‑life balance

Join a high-performing Managed Services team
Solve complex technical challenges while building trusted customer relationships
Flexible working and a strong focus on work‑life balance

Join Fusion5 as we grow our Managed Services capability into Brisbane, supporting our expanding customer base across Australia and New Zealand.

At Fusion5, we're more than a technology provider - we're Transformation Partners. We help organisations across Australia and New Zealand get more value, reliability, and confidence from their technology. Our Managed Services team plays a critical role in this, acting as trusted partners who ensure our customers' environments are stable, secure, and continually improving.

We're looking for an experienced Senior Service Specialist to join our Managed Services team in Brisbane. This is a hands-on technical role where you'll resolve complex issues, support and mentor others, and work closely with customers to ensure their technology enables business success.

About the Opportunity
As a Senior Service Specialist, you'll sit within our Managed Services team, working first line alongside the rest of the team and resolving the more complex tickets that come through. You'll also step in to support or take over issues escalated from Customer Support and Service Desk. You'll own customer issues end-to-end, focusing on structured diagnosis and sustainable resolution rather than quick fixes.

The role goes beyond traditional service desk support. You'll build strong, trusted relationships with customers, proactively monitor and improve their environments, and help reduce recurring issues through smarter solutions and better ways of working. You'll also mentor Service Desk team members, lifting capability and consistency across the team. When an issue calls for deeper expertise, you'll work closely with Professional Services, Sales, and suppliers — and you'll contribute technical insight during pre-sales and solution discussions where appropriate.

What You'll Do
This is a customer-facing, high-impact role that blends technical depth with service leadership. You will:

Resolve complex incidents and service requests within the Managed Services environment, owning issues through to resolution or appropriate escalation
Act as a technical escalation point and mentor for Service Specialists and Customer Support team members, improving troubleshooting and ticket quality
Communicate clearly with customers during incidents and service disruption, managing expectations and providing regular, transparent updates
Escalate specialist or project‑related work to Professional Services when required, ensuring clear technical context, evidence, and smooth handover
Improve service outcomes by reducing repeat incidents and rework through structured diagnosis and corrective actions
Maintain high‑quality technical documentation across customer environments and contribute to documentation standards and operational discipline
Contribute technical expertise to pre‑sales activities, supplier engagement, and scoped project work where required
Identify and drive improvements to processes, tools, and service delivery to enhance customer outcomes
Work effectively in high‑pressure or time‑sensitive environments

What You'll Bring
We're looking for a technically capable professional who truly cares about customer outcomes. You'll bring:

2+ years' experience in a Managed Services, Service Desk, or IT Support environment
Strong hands-on experience with Microsoft technologies, including Windows 10/11, Microsoft 365, Azure, SharePoint, OneDrive, and Active Directory
Solid knowledge of Windows Server and workstation environments
Working knowledge of Mac devices and troubleshooting
Basic networking knowledge with the ability to troubleshoot network-related issues
Strong written and verbal communication skills, with the ability to explain technical concepts clearly
A structured, logical approach to problem-solving and escalation
A collaborative mindset and a strong desire to mentor and support others
Relevant certifications or formal technical qualifications (desirable but not essential)
The legal right to live and work in Australia

What's in it for you?
At Fusion5, we believe customer success starts with our people. You'll be part of a supportive, inclusive Managed Services team where your expertise is valued and your development is encouraged. You'll enjoy:

Flexible working arrangements and a strong focus on work-life balance
Birthday leave, volunteer days, and regular team and company events
Opportunities to grow your technical capability and progress your career
A collaborative culture where customer success and teamwork come first

We're committed to helping our people learn, grow and thrive. If this role interests you and you believe you have the skills and mindset to succeed, we'd encourage you to apply, even if your experience doesn't align perfectly with every requirement. Apply today.

Quick Apply

Refine Your Search

senior sales specialist jobs in fortitude valley qld

Senior Service Specialist

Senior Mobility Specialist

Enterprise Account Manager

Senior B2C eCommerce Specialist

Senior Learning Specialist

Senior Digital Sales Executive

Microsoft Sales Specialist

Power Platforms Consultant

Digital Mission Lead

Key Account Manager

Senior Building Estimator / Quantity Surveyor

Sales Assistant (Casual)

Project Lead

Senior Account Manager - QLD

Senior Bookkeeper, Business Services

Corporate Counsel II

In-Field Sales Representative – Solar & Energy

Senior Consultant, Corporate & International Tax

Estimating & Bid Manager

Transaction Services Specialist | Manager | Deals

I want to receive the latest job alert for senior sales specialist in fortitude valley qld

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