In-Demand Customer success manager Jobs in Forrestfield Wa

Voice Customer Success Manager
Healthengine —Perth WA
- Full-time
- Hybrid work
- Presentation skills
- AI
- Time management
- Wellness program
- Parental leave
Quick Apply
3h
Customer Success Account Manager
Zensai —Perth WA
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Annual leave
- Parental leave
Quick Apply
8d
BDM (Business Development Manager)
Blue Yonder Access —Perth WA
- $115,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Bachelor's degree
- Travel reimbursement
- Fuel card
Quick Apply
3d
Customer Success Manager
Prophix —Perth WA
- Full-time
- Hybrid work
- Analysis skills
- AI
- Business
- Gym membership
Quick Apply
Customer Operations Manager - Novated
Fleetcare —Perth WA
- $110,000 - $130,000 a year
- Full-time
- Administrative experience
- Communication skills
Agile Project Manager - WA
Canon —Perth WA
- Hybrid work
- Management
- Microsoft Office
- Communication skills
13d
Customer Success & Strategic Growth Manager
Epiroc —Perth WA
- Sales
- Leadership
- Communication skills
- Parental leave
Transport & Compliance Administrator
Sands Fridge Lines Pty Ltd —Forrestfield WA
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
6d
Assistant Site Manager
Workskil Australia Ltd —Cannington WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
12d
Customer Success Manager -Full time - Permanent - Perth, Australia
Recite Me —Perth WA
- 8 hour shift
- Hybrid work
- Data analysis skills
- Administrative experience
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Student Recruitment Operations and Governance Manager
University of Sydney —Darlington WA
- $152,045 - $160,430 a year
- Full-time
- Management
- Analysis skills
- Supervising experience
13d
Customer Success & Service Manager
Tes Global —Perth WA
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
Lead, Applications Support & Maintenance Specialist (PPM)
University of Sydney —Darlington WA
- $152,045 - $160,430 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Analysis skills
- Parental leave
12d
Sales & Operations Manager
The Foam Company —Perth WA
- $90,000 - $120,000 a year
- Full-time
- Sales
- Office
- Business development
- Employee discount
Quick Apply
Branch Manager - FIFO
Onsite Rental Group PTY Ltd —Perth WA
- Full-time
- Customer service
- Databases
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
12d
Expression of Interest: Case Manager | Perth, WA
Allianz —Perth WA
- Full-time
- Hybrid work
- Customer service
- Communication skills
Kiosk Attendant/Team Leader
The Jerky Co —Perth WA
- From $34 an hour
- Urgently hiring
- Hospitality
- Management
- Sales
- Travel reimbursement
- Employee discount
Quick Apply
13d
Manager - Project Cargo Services, AU/NZ
Expeditors —Jandakot WA
- $84,180 - $102,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Key Account Manager - WA
KION Group AG —Malaga WA
- $200,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Employee assistance program
- Gym membership
4d
Account Manager - Wholesale
NHP —Perth WA
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
14d

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customer success manager jobs near forrestfield wa

Voice Customer Success Manager

Healthengine -
Perth WA

Quick Apply

Job Details

Full-time
3 hours ago

Benefits

Wellness program
Parental leave
Employee assistance program
Salary packaging

Qualifications

VoIP
Presentation skills
SaaS
AI
Pre-sales
Time management

Full Job Description

Job Description

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

The Gig

As the Voice Customer Success Manager, you will be the trusted advisor for practices adopting Healthengine's AI Receptionist solution. Your mission is to ensure every customer successfully implements, adopts and realises measurable value from the product.

This is a highly technical, customer-facing role that blends onboarding, product expertise, problem solving and customer success. You'll partner closely with practices throughout their first three months, ensuring the AI Receptionist is configured to meet their unique workflows, staff are confident using it, and the practice achieves a strong return on investment.

Working closely with Product, Engineering, Sales and Customer Success, you'll play a key role in shaping the future of both products by testing new features, gathering customer feedback and driving adoption of new capabilities.

Responsibilities:

Voice Customer Success

Own the onboarding experience for AI Receptionist customers during their first 90 days.
Configure Voice to suit each practice's phone system, workflows and business requirements.
Deliver onboarding sessions and training for practice teams.
Monitor customer health, usage and outcomes to ensure customers achieve their desired ROI.
Proactively identify opportunities to improve customer outcomes and increase product adoption.
Troubleshoot technical issues and work alongside Product and Engineering to resolve customer problems.
Conduct Voice Quarterly Business Reviews (QBRs) with customers, demonstrating value, sharing insights and recommending improvements.
Become the internal subject matter expert for Healthengine Voice.

Pre-Sales & Solution Consulting

Partner with Sales to showcase the AI Receptionist product during customer demonstrations.
Attend pre-sales meetings, particularly with enterprise and multi-site healthcare groups, to provide product expertise and technical guidance.
Consult with prospective customers to understand their workflows and demonstrate how Voice can be configured to meet their operational needs.
Answer technical and implementation questions, helping build customer confidence throughout the sales process.
Support smooth handovers from Sales into onboarding, ensuring customer expectations are aligned from day one.

Product Partnership

Partner closely with the Product Manager to test new functionality before release.
Provide customer insights that influence product direction and prioritisation.
Identify & drive adoption opportunities for newly released features.
Help develop best practice implementation guides and customer playbooks.
Act as the voice of the customer within the business.

Cross-functional Collaboration

Work closely with Sales to ensure a smooth handover from implementation to success.
Collaborate with Support on complex technical issues.
Share customer feedback and recurring themes with Product and Engineering.
Build internal documentation, training material and implementation resources.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

Experience you’ll bring:

Essential:

Experience in Customer Success, Onboarding, Implementation, Solutions Consulting or Technical Support.
Strong troubleshooting and problem-solving skills.
Excellent communication, presentation and relationship-building abilities.
Experience managing customer projects from implementation through adoption.
Ability to learn technical products quickly.
Strong organisational and time management skills.

Desirable:

Experience with telephony, VoIP or AI voice products.
Healthcare or SaaS experience.
Experience configuring software platforms.
Experience presenting software demonstrations to customers.
Exposure to Product feedback, feature testing or beta programs.
Understanding of customer success methodologies and value realisation.

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.

In addition to an array of growth opportunities, we also offer:

A hybrid workplace that offers flexibility to balance work and life
A vibrant social calendar of events, quarterly team-building activities and more
Unlimited coffee and snacks, and a subsidised vending machine in our Perth office
Awesome discounts and salary packaging options through our benefit partner, Maxxia
Access to learning resources to develop your personal and professional skills
Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
Extra leave so you can recharge and focus on your wellbeing
Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

Quick Apply

Refine Your Search

customer success manager jobs in forrestfield wa

Voice Customer Success Manager

Customer Success Account Manager

BDM (Business Development Manager)

Customer Success Manager

Customer Operations Manager - Novated

Agile Project Manager - WA

Customer Success & Strategic Growth Manager

Transport & Compliance Administrator

Assistant Site Manager

Customer Success Manager -Full time - Permanent - Perth, Australia

Student Recruitment Operations and Governance Manager

Customer Success & Service Manager

Lead, Applications Support & Maintenance Specialist (PPM)

Sales & Operations Manager

Branch Manager - FIFO

Expression of Interest: Case Manager | Perth, WA

Kiosk Attendant/Team Leader

Manager - Project Cargo Services, AU/NZ

Key Account Manager - WA

Account Manager - Wholesale

I want to receive the latest job alert for customer success manager in forrestfield wa

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